Technical error preventing booking
May 2, 2016, 7:27 pm
#1
Original Poster
Join Date: Apr 2015
Location: GA
Programs: HH, IHG
Posts: 141
Technical error preventing booking
I wasn't sure where to dump this, so you guys can throw it where it needs to go. I just wanted to post it to prevent anyone else getting as frustrated as I did.
I loaded up my account with 149,000 miles, woke up super early and booked suites on SQ12, NRT-LAX. When I got to the credit card page, I entered it in, there was a hold on my CC, but I got a technical error. I called and they said "Someone booked it, you took too long." I tried another day, took 3 minutes to do it, but got the same result. Frustrated and fed up, I called. The guy informed me that I had 5,000 miles that should not have been in my account. Back last year, there was a promo for 5,000 free Singapore miles, which I used. Because these miles were for Singapore Airlines Australia, they should never have been in my account, therefore I technically didn't have enough miles.
The representative put in a help ticket to reverse the miles out, reserved my ticket, and instructed me to transfer another 5,000 miles. I transferred them in and am waiting for the reversal (it started on Friday). They said my ticket is reserved, my seats are assigned, and I can see my booking on the website. Once the miles reverse, they'll send me a confirmed ticket.
Just wanted to throw this out because it was really, really frustrating. Those "free miles" promos actually can hurt sometimes. Stupid me for not really reading the terms. Lesson learned...
I loaded up my account with 149,000 miles, woke up super early and booked suites on SQ12, NRT-LAX. When I got to the credit card page, I entered it in, there was a hold on my CC, but I got a technical error. I called and they said "Someone booked it, you took too long." I tried another day, took 3 minutes to do it, but got the same result. Frustrated and fed up, I called. The guy informed me that I had 5,000 miles that should not have been in my account. Back last year, there was a promo for 5,000 free Singapore miles, which I used. Because these miles were for Singapore Airlines Australia, they should never have been in my account, therefore I technically didn't have enough miles.
The representative put in a help ticket to reverse the miles out, reserved my ticket, and instructed me to transfer another 5,000 miles. I transferred them in and am waiting for the reversal (it started on Friday). They said my ticket is reserved, my seats are assigned, and I can see my booking on the website. Once the miles reverse, they'll send me a confirmed ticket.
Just wanted to throw this out because it was really, really frustrating. Those "free miles" promos actually can hurt sometimes. Stupid me for not really reading the terms. Lesson learned...
May 2, 2016, 7:50 pm
#2
Join Date: Mar 2015
Programs: HH Diamond, GHA Titanium
Posts: 1,961
May 3, 2016, 8:09 pm
#5
Join Date: Feb 2010
Location: ORD
Programs: UA 1K
Posts: 4,216
May 4, 2016, 7:39 pm
#6
Original Poster
Join Date: Apr 2015
Location: GA
Programs: HH, IHG
Posts: 141
Just an update: I transferred 5k MR points in, they went through. I was up to 154,000 KF miles. I just got a call from Singapore Airlines. They took the miles out, then took out the 148,750 miles for the ticket and confirmed me. Got the tickets in my email. The original agent reserved me and I was worried it'd go away, but it didn't.
Anyways, I ended up with a Suites ticket in the middle suites back from Tokyo perfect for after the Cherry Blossoms (I hope!).
Anyways, I ended up with a Suites ticket in the middle suites back from Tokyo perfect for after the Cherry Blossoms (I hope!).