hgp

I'm afraid I can't answer, but I have made the suggestion to SQ they need to alert pax on their website (when booking the flight and when making BTC selections) if a supper service applies.

Their website and marketing makes absolutely no mention of the severely limited service on certain flights. At least full disclosure would enable passengers to make their own choices and avoid unpleasant surprises.

Phaze

I admire your misguided faith in SQ corporate

NoStressHere

Folks are way happier when they at least KNOW that is happening. To wake up 90 minutes before a 6am landing and find out you are $hit out of luck is very poor customer management. If you KNOW in advance, you can plan.

KACommuter

This is SQ. Passengers must be kept guessing. That's why it refuses to commit any of its arriving flights to a terminal at Changi airport. At least not until just before it lands. This caught me out ~1 in every 5 or 6 flights on the LHR-SIN route as that was the approximate frequency of switching from T3 to T2.

lokijuh

The printed menus indicate the choice you have. You don't find out 90 minutes before landing that you are $hit out of luck. You find out upon boarding, you have a choice of meal after take off or before landing, and FA's indicate that as well. At least SQ did listen to feedback (in J anyway) that some people expect a proper meal, and now offer one substantial main course in addition to the supper/breakfast items they only used to offer.

What SQ is missing is that some people choose J & F class for the full experience, not just to sleep, whereas I am sure SQ decision makers think that who in their right mind would want two full meals on a 6-7 hr flight between midnight and 6-9am.... (and for flights like SQ218 MEL-SIN that connect from no-where, or if at all from more or less the same time zone, you generally don't have a cabin full of people with different body clocks.... in the other direction you do though),.

Phaze

That isn't their initial thought, though. You're assuming a huge degree of lateral thinking. Their first thought is how to save money. I hope they improve but I'll be shocked if they do.

OnTheCentreline

I completely agree as this is the nub of the issue. The ‘low key’ service offering represents a lesser in-flight experience (particularly in F) that I don’t believe is merited simply because of the time the flight departs.

Volasia

On a flight of 7 hours, they should at least have a light meal available even If it's a cold cuts plate or continental breakfast.

Even if not, it should be clearer on their booking engine. If it says 1 meal and if the same price then a pax is free to decide for a different airline. I called once or twice to enquire but even the CSO had no clue and the answer in the end, looked like a pure guess.

SQ325

Some people. Majority on the shorter Red-eyes tend to skip meals, at least that is my observation. And i'am sure that the decision makers have based their decision on the amount of meals ending in the rubbish bin after such flights.
SQ should probably follow BAs example to more offensively announce that there is reduced meal service onboard on red-eyes (name it sleeper service or whatever) so that people know what to expect.

Kiwi Flyer

SQ does offer a meal on these flights, and gives passengers the choice of after takeoff or before landing.

stargold

Also remember that they have to balance the wishes of those wishing to get onboard and sleep as much as possible, with those who want a 9-course meal on a short overnight flight departing at midnight. It may well be the case that the numbers/proportion and commercial value of the former outweighed the latter.

lokijuh

I agree. That's my observation too, most choose to skip one, if not both meals. I do, irrespective of class (even in Y, when I don't have the benefit of a flat bed or angled flat seat, I still can't stomach the food offered at 1 or 2 am). In any event, I am sure there would be food leftover, and usually are crew are usually proactive in offering a second serve of food to those who ask for it (usually a request like "can I have a breakfast, if you have any leftover .." rather than a demand). Which gets back to the lazy crew theory.

It of course may not be an issue at SIN, where F pax can eat a full meal in the TPR preflight, but at outstations like MEL, where the F lounge is just a J lounge with less people, it could be an issue.

demue

Offer a proper option for a pre-departure meal that can be taken at a reasonable time and I would be quite content going straight to sleep, well after a glass or two of champagne that is.

SQ325

It should be somehow manageable at stations with Krisflyer Lounges and high volume of passengers.
Another option would be, to handout vouchers for decent restaurant. The have done that in PVG for some time (maybe still?) even for business class passengers.

NoStressHere

We are flying late night from Delhi to SIN in first. No idea what to expect either onboard, or in the lounge. Would gladly (sort of) get something to eat earlier is nothing in lounge. Have tried searching but not found any reviews of SIN lounge in Delhi.