FWLook

I've been travelling with SQ for many years and find them to be one of the best airlines in the world.... I'm based from Australia and go through Singapore as a hub to access Asia and European cities.

What I find amazing nowadays is the lack of attention SQ give to the multitudes of economy travelling business people who are Gold flyers.

When T3 was built the NEW gold flyer lounge had no showers and no toilets.....now they have changed the T2 lounge again no showers and no toilets....I was told that after a red eye from the east coast of Australia.......that I have to pay to have a shower before my next flight into Asia...
I think that this ridiculous....
They should......if they unwilling to offer a shower facility.....make an arrangement where you can use a shower FREE OF CHARGE.

hclee01

Deleted

hclee01

Sadly but true, SQ only pays attention to the F and J class passengers followed by PPS Club. KF Gold and Star Gold are generally not in their radar.

vinx

my friend who is KF gold said, they become very stingy and only concentrate on F&J pax. Glad I didn't join KF program, getting a much better service from OZ.

kenjih

Regardless, its hard to see that much benefit as a PPS versus KF Gold or *G, so I'm thinking about OZ as a second program (with COdbUA, for now) instead of SQ. Its not like S/Y/B fares on SQ are peanuts on some of their routes, which is kind of vexing.

TA

It's "ridiculous" that they don't provide a shower after your economy flight to Singapore? I don't believe showers are a guaranteed minimum benefit of star alliance lounges. Why should SQ go out of it's way to provide extra cost benefits to customers who are not their own premium pax?

How would you advise them to justify it?

BulePilot

Because many of us are regular full-fare economy passengers and are members of KrisFlyer Elite Gold. Because Singapore Airlines is supposed to be a premium carrier. Because many other airlines offer Star Gold passengers access to showers in their lounges.

I have no issue with First and Business being separated form KrisFlyer Gold/Star Gold but to not provide a shower does seem ridiculous for a lounge of a long-haul airline.

vinx

Basically what you are saying is why should any airports go out of their way to provide toilets extra benefits to customers who are only there to fly?

Awesom Andy

We are simply hoping for SQ to provide facilities that are on-par with and expected from other airlines.

lokijuh

One would think a sensible solution would be to offer vouchers on request to use the paid shower facilities in T3. Probably less costly than maintaining showers in the KF Gold Lounge.

Globalist

I would expect a Business Class lounge to have a shower, it is a benefit that is not guaranteed but an expected facility in a Business Class lounge.

Gold Card holders are regognised through the alliance as premium passengers because of their levels of flying.

So yes, it is ridiculous SQ does not allow Gold Card holders into their business class lounge in Singapore and provides a mediocre lounge that does not have shower facilities.

Globalist

TA

On the silly comment about airport bathrooms, that's not even worth answering.

SQ *does* have a business class lounge with showers -- for their business class passengers. They are meeting the international premium carrier standard in that respect.

*You* are unhappy because you do not get showers as an economy class passenger. Let's just be clear about that?

I don't think economy class, regardless of Star Gold or not, are guaranteed or even expected to have shower facilities. I would hazard to say that a significant number of Star Gold lounges do not have them.

Guy Betsy

SQ is planning to overhaul all their Silver Kris lounges worldwide... so lets hope that they might plan to install some showers where available - if plumbing issues permit them.

http://www.ausbt.com.au/singapore-ai...irport-lounges

vinx

TA, you don't have to repeat that SQ biz class lounges has shower facilities as we all know they do provide. So you are flying SQ biz and departing from other cities where only available lounge is *gold with no shower facilities, are you happy with that?

weero

I believe that you have nicely summarized how today's SQ coach experience 'works'. Scratch along the agreed lower boundary of required services....
But it's not a requirement for Star Alliance business lounges, so let's loose them!
Nor are business pax .... so your point is????
So which full service carrier in Asia other than SQ does not offer showers in their lounges? I would not know any.

Nor would I know a European or Australian one for that matter.

But I guess the real standards for SQ's coach are some of the major US airlines.
I wonder if some of the lounge overhaul money will be spend on further crippling the *G lounge experience?