Anyone else having trouble with miles posting?
Oct 18, 2006, 7:53 pm
#1
Original Poster
Join Date: Mar 2006
Location: BOS
Programs: JetBlue Mosiac, Hainan Fortune Wings, Spirit Ultra Cheapskate
Posts: 160
Anyone else having trouble with miles posting?
It seems every since the Aug typhoon, my miles don't automatically post anymore. I'm sure that the typhoon is an unrelated item, it's just the significant event in my memory.
I'm getting really close to gold (already 90k+ BIS miles this year, but that is another story) and so I'd like my status to change within two weeks of crossing the line.
Can I submit for mileage credit within a week of my flight or do I have to wait for 6 weeks as suggest by the website?
And can I change my seat on-line once I am gold? I can't do that as silver (or maybe because I use Firefox??)
thanks
I'm getting really close to gold (already 90k+ BIS miles this year, but that is another story) and so I'd like my status to change within two weeks of crossing the line.
Can I submit for mileage credit within a week of my flight or do I have to wait for 6 weeks as suggest by the website?
And can I change my seat on-line once I am gold? I can't do that as silver (or maybe because I use Firefox??)
thanks
Oct 18, 2006, 8:13 pm
#2
Join Date: Jan 2003
Location: london & tokyo
Posts: 1,034
Originally Posted by Skillet
It seems every since the Aug typhoon, my miles don't automatically post anymore. I'm sure that the typhoon is an unrelated item, it's just the significant event in my memory.
...
Can I submit for mileage credit within a week of my flight or do I have to wait for 6 weeks as suggest by the website?
...
Can I submit for mileage credit within a week of my flight or do I have to wait for 6 weeks as suggest by the website?
You certainly don't need to wait for 6 weeks to submit a mileage credit. The minimum period before the web-site will allow you to submit a credit is, I think, 7 days. My online credit requests have all been rejected online after a few days, but as soon as this appears, I have called up MPC, explained the situation, and they have corrected it whilst I was on the phone.
Last edited by eutow; Oct 18, 2006 at 8:32 pm Reason: accuracy
Oct 18, 2006, 10:28 pm
#3
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Originally Posted by eutow
my tickets just show a first initial.
Oct 18, 2006, 10:52 pm
#4
Original Poster
Join Date: Mar 2006
Location: BOS
Programs: JetBlue Mosiac, Hainan Fortune Wings, Spirit Ultra Cheapskate
Posts: 160
I bet the name mismatch is the reason. I have a very common surname and so I always add my middle intial to my tickets. On my boarding pass this adds an "R" to the end of my first name creating an odd but plausible new name.
I mailed in my request (3 LAX-HKG roundtrips) because to credit for the Aug typhoon chaos post was recommended. Didn't have any difficulty in getting approval, it's just a pain.
I mailed in my request (3 LAX-HKG roundtrips) because to credit for the Aug typhoon chaos post was recommended. Didn't have any difficulty in getting approval, it's just a pain.
Oct 19, 2006, 5:53 am
#5
Join Date: Jan 2003
Location: london & tokyo
Posts: 1,034
Originally Posted by christep
Really? I'm amazed by that given the stress these days on having tickets which match exactly the name in the passport...
Oct 19, 2006, 5:57 am
#6
Join Date: Jan 2003
Location: london & tokyo
Posts: 1,034
Originally Posted by Skillet
I mailed in my request (3 LAX-HKG roundtrips) because to credit for the Aug typhoon chaos post was recommended. Didn't have any difficulty in getting approval, it's just a pain.
Oct 19, 2006, 6:49 am
#7
Join Date: Jun 2004
Programs: Starwood Plat, CX Gold
Posts: 104
Funny enough, since August - whenever I take a CX flight, and put my Qantas number on the booking - they make a big thing that although;
My name on the passport is the same as
my name on the ticket which is the same as
my name on my Qantas card
the name they have in their records with Qantas (a short form of my first name - eg Web instead of Webster) does not match and I may have problems getting miles.
The miles always post BUT the emerald part on the boarding card is missing - whereas my gf emerald always shows.
At least it means I can continue reading the newspaper while she has the purser introduce themselves and thanks her for always choosing to fly OW etc.
Although I appreciate the crew going out their way to say hello - she always finds this an awkward moment - and would prefer to avoid it
My name on the passport is the same as
my name on the ticket which is the same as
my name on my Qantas card
the name they have in their records with Qantas (a short form of my first name - eg Web instead of Webster) does not match and I may have problems getting miles.
The miles always post BUT the emerald part on the boarding card is missing - whereas my gf emerald always shows.
At least it means I can continue reading the newspaper while she has the purser introduce themselves and thanks her for always choosing to fly OW etc.
Although I appreciate the crew going out their way to say hello - she always finds this an awkward moment - and would prefer to avoid it
Oct 19, 2006, 9:07 am
#8
Join Date: Jan 2005
Posts: 1,403
I find CX flights are never a problem if everything is done properly.
However, VN is another story.
I did 16 VN sectors this month, and none of them posted despite my TA swearing that my MPO details were entered correctly. It takes months for MPO to post the miles retroactively as well as a lot of trouble for me faxing all the tickets and BPs.
However, VN is another story.
I did 16 VN sectors this month, and none of them posted despite my TA swearing that my MPO details were entered correctly. It takes months for MPO to post the miles retroactively as well as a lot of trouble for me faxing all the tickets and BPs.
Nov 23, 2006, 7:38 pm
#9
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Just received an email from Marco Polo club and the following was noted in the email:
Sorry - Couldn't get the columns to align in the table above, but you get the idea.
Evidently this has become a problem in recent months and there was a need for a general statement. I think it's a little annoying though that CX decides to crack down without giving members prior notice.
Make sure your membership profile, ticket and passport names match
Name and identity checks are a common security requirement at airports around the world. Our new crediting procedure, in accordance with these measures, will also require the names on your passport, membership profile and tickets to exactly match.
Here's an example. Let's say the name on your passport is 'Smith Alex Paul':
Profile name | Ticket name | Eligibility for mileage credit
Smith Alex Paul | Smith Alex Paul | Yes
Smith Alex Paul | Smith Paul | No
Smith P | Smith Alex Paul | No
To ensure that you don't miss out on any mileage credits in the future, we suggest that you follow these three simple steps:
Log on to your Marco Polo Club account to check if your membership profile name exactly matches your passport name.
If the names don't match, fax a photocopy of your passport to us on +852 2537 9900 and we'll amend your profile name accordingly.
Remember to use your passport name on all flight reservations.
Name and identity checks are a common security requirement at airports around the world. Our new crediting procedure, in accordance with these measures, will also require the names on your passport, membership profile and tickets to exactly match.
Here's an example. Let's say the name on your passport is 'Smith Alex Paul':
Profile name | Ticket name | Eligibility for mileage credit
Smith Alex Paul | Smith Alex Paul | Yes
Smith Alex Paul | Smith Paul | No
Smith P | Smith Alex Paul | No
To ensure that you don't miss out on any mileage credits in the future, we suggest that you follow these three simple steps:
Log on to your Marco Polo Club account to check if your membership profile name exactly matches your passport name.
If the names don't match, fax a photocopy of your passport to us on +852 2537 9900 and we'll amend your profile name accordingly.
Remember to use your passport name on all flight reservations.
Evidently this has become a problem in recent months and there was a need for a general statement. I think it's a little annoying though that CX decides to crack down without giving members prior notice.
Nov 23, 2006, 8:33 pm
#11
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Curiously, as far as I know, none of the terrorist incidents which led to these irritating "security" measures has ever involved anyone using a false identity. This use of "security" as a justification for all sorts of other things (some of which are revenue protection and some of which are straight control freakery) is getting out of hand.
Nov 23, 2006, 8:44 pm
#12
Join Date: May 2006
Programs: AAdvatage Executive Platinum / Cathay Pacific Marco Polo Club - Green
Posts: 169
A couple of weeks ago MPO asked me to update my profile with my full name - unfortunately as I've got 2 middle names, MPO can't fit the whole name into their system. I hope I don't stuck with this name matching issue permenantly
Nov 23, 2006, 10:19 pm
#13
Join Date: Jun 2000
Location: 35,000 Ft above Earth
Programs: UA Prem Plat, CX MPC Silver, CI Dynasty Gold; HHonors Gold, Marriott Gold, SPG, IHG Ambassador
Posts: 684
I've flown on KA recently. How long does it usually take for the KA miles to post in Marco Polo/Asia Miles?
Feb 13, 2007, 8:03 pm
#15
Original Poster
Join Date: Mar 2006
Location: BOS
Programs: JetBlue Mosiac, Hainan Fortune Wings, Spirit Ultra Cheapskate
Posts: 160
Miles now posting
Since January, my miles have been posting automatically despite the name mismatch between my ticket and MPC account. Has this been fixed?
It seems I received the "Alex Paul Smith" explanation only ~6 weeks ago and now the system seems to function without the exact name match.
Anyone else?
It seems I received the "Alex Paul Smith" explanation only ~6 weeks ago and now the system seems to function without the exact name match.
Anyone else?