Air NZ processes to allow COVID-19 credits to be used for future bookings.
Jun 3, 2020, 9:02 pm
#3
Join Date: Feb 2011
Programs: NZ*E
Posts: 808
thanks for this, so if I am reading correctly - those who had a ticket and now held in credit will need to book with them on a NEW booking that has equal or greater value, then can process a refund for the new ticket back to the credit card?
[edit]:- sorry for the spam..
I actually have 2 bookings currently that fits this - one is domestic, which is quite straight forward - however....
I have one that was originally paid for by APD, and because of COVID, I need to rebook, so I have actually paid in CASH the fare difference.. I wonder what happens here? Or this does not apply since that booking is not essentially in credit now? Goodness, it is getting extremely expensive
[edit]:- sorry for the spam..
I actually have 2 bookings currently that fits this - one is domestic, which is quite straight forward - however....
I have one that was originally paid for by APD, and because of COVID, I need to rebook, so I have actually paid in CASH the fare difference.. I wonder what happens here? Or this does not apply since that booking is not essentially in credit now? Goodness, it is getting extremely expensive
Jun 3, 2020, 9:05 pm
#4
Original Poster
Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 424
It could be some financial exposure work around after a line in the sand has been drawn . . .
Jun 3, 2020, 9:16 pm
#5
Join Date: Jan 2016
Posts: 2,645
thanks for this, so if I am reading correctly - those who had a ticket and now held in credit will need to book with them on a NEW booking that has equal or greater value, then can process a refund for the new ticket back to the credit card?
[edit]:- sorry for the spam..
I actually have 2 bookings currently that fits this - one is domestic, which is quite straight forward - however....
I have one that was originally paid for by APD, and because of COVID, I need to rebook, so I have actually paid in CASH the fare difference.. I wonder what happens here? Or this does not apply since that booking is not essentially in credit now? Goodness, it is getting extremely expensive
[edit]:- sorry for the spam..
I actually have 2 bookings currently that fits this - one is domestic, which is quite straight forward - however....
I have one that was originally paid for by APD, and because of COVID, I need to rebook, so I have actually paid in CASH the fare difference.. I wonder what happens here? Or this does not apply since that booking is not essentially in credit now? Goodness, it is getting extremely expensive
Jun 3, 2020, 9:30 pm
#6
Join Date: Feb 2011
Programs: NZ*E
Posts: 808
maybe I have mis-understood that - so for point 2, if the ticket was originally non-refundable, it would remain as non-refundable? I thought the point of this is to refund everything?
Jun 3, 2020, 9:40 pm
#7
Join Date: Jan 2016
Posts: 2,645
Well that is how I read the process. I don't see how to use this process to get actually get a refund. Unless the TA starts doing tickets for other people using the credits of other customers. But assume this will be covered in the fine print.
Jun 3, 2020, 9:50 pm
#8
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,118
As already pointed out this is not Air NZ giving refunds - it is a process that allows customers booking new flights to be able to effectively use their held credit as part of a new booking of equal or greater value.
This is something you could do by calling the call centre if you had booked directly with Air NZ, but for a T/A there was no effective process for doing this.
Once the T/A has ticketed the new flights, a refund will be issued for the original booking which is in effect just a workaround to be able to use the held credit.
This is something you could do by calling the call centre if you had booked directly with Air NZ, but for a T/A there was no effective process for doing this.
Once the T/A has ticketed the new flights, a refund will be issued for the original booking which is in effect just a workaround to be able to use the held credit.
Last edited by sbiddle; Jun 3, 2020 at 9:58 pm
Jun 4, 2020, 8:31 am
#9
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
Moderator note.
I have corrected the thread title to accurately describe the effect of the Air NZ processes discussed upthread. Ocn Vw 1K, Senior Moderator.
Jul 5, 2020, 1:11 pm
#10
Join Date: Nov 2012
Location: Auckland NZ
Programs: NZ*E
Posts: 106
What about status points?
If AirNZ convert booked and paid for travel to Airpoints, which in the face of it seems a fair way of doing things, one consideration when using the points for future travel is that of status points. Under current rules using Airpoints for a booking attracts neither more Airpoints or status points.
if AirNZ does use this method of accounting for refunds, it needs to change the rules for using the Airpoints added.
if AirNZ does use this method of accounting for refunds, it needs to change the rules for using the Airpoints added.
Jul 5, 2020, 2:57 pm
#11
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,118
If AirNZ convert booked and paid for travel to Airpoints, which in the face of it seems a fair way of doing things, one consideration when using the points for future travel is that of status points. Under current rules using Airpoints for a booking attracts neither more Airpoints or status points.
if AirNZ does use this method of accounting for refunds, it needs to change the rules for using the Airpoints added.
if AirNZ does use this method of accounting for refunds, it needs to change the rules for using the Airpoints added.
Jul 5, 2020, 3:18 pm
#12
Join Date: Sep 2019
Posts: 123
What about crediting the status points and Airponts that would have been earned on the initial booking and then converting the fares to Airpoints? I know there will be nits out there that will say the earn will be different on new bookings compared to the old but to me this doesn't seem like a huge issue. This should also be relatively easy to do from a technical standpoint as they load both from external sources all the time.
Jul 5, 2020, 3:31 pm
#13
Join Date: Jan 2016
Posts: 2,645
What about crediting the status points and Airponts that would have been earned on the initial booking and then converting the fares to Airpoints? I know there will be nits out there that will say the earn will be different on new bookings compared to the old but to me this doesn't seem like a huge issue. This should also be relatively easy to do from a technical standpoint as they load both from external sources all the time.