Help regarding BA009 LHR-BKK 25 Feb [System says passport not valid??]
Feb 24, 2020, 10:21 am
#1
Original Poster
Join Date: Jan 2018
Posts: 153
Help regarding BA009 LHR-BKK 25 Feb [System says passport not valid??]
Just checked in online for BA09 to Bangkok tomorrow and got the following message
You will be unable to fly without the correct travel documents.
Unfortunately, our contact centre staff cannot help you resolve issues regarding passports and visas.
Our trip is for 21 days so no Visa needed and our passport details are all correct. I had checked twice when we booked it and also checked again on the IATA link above. We are taking internal flights (not on BA) then leaving from Singapore so is that anything to do with it?
Can anyone advise me as to what is going on as really stressed as to what it means and whether we will get on our flight tomorrow
The travel document details you have entered are not valid for this flight
Before you go to the airport, please check the passport and visa requirements for your journey using the [IATA Travel Centre].You will be unable to fly without the correct travel documents.
Unfortunately, our contact centre staff cannot help you resolve issues regarding passports and visas.
Our trip is for 21 days so no Visa needed and our passport details are all correct. I had checked twice when we booked it and also checked again on the IATA link above. We are taking internal flights (not on BA) then leaving from Singapore so is that anything to do with it?
Can anyone advise me as to what is going on as really stressed as to what it means and whether we will get on our flight tomorrow
Feb 24, 2020, 10:31 am
#4
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,985
It would be strange for there to be a Visa problem for Thailand- it's one of the more relaxed countries when it comes to these things- so my inclination is that it might be an IT glitch, but it would be helpful to know more about the passports as per the follow up post.
Feb 24, 2020, 10:33 am
#6
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,921
It just means they want to check the documents.
It happens sometimes.
I would not worry about it.
A similar post last wee k frim someone going to amsterdam.
It happens sometimes.
I would not worry about it.
A similar post last wee k frim someone going to amsterdam.
Feb 24, 2020, 10:39 am
#9
Original Poster
Join Date: Jan 2018
Posts: 153
Its the Not Valid bit that concerns me and I am very worried!
Feb 24, 2020, 10:43 am
#11
Join Date: May 2010
Location: London
Programs: BA Gold, AF/KL Gold, Marriott Gold
Posts: 830
Hi,
I would not worry about it, see the few post below which all had a successful outcome when getting the same message :
The travel documents details you have entered are not valid for this flight (post 15)
Invalid travel document - [Online checkin for] BIO-LHR (post 11)
'Travel documents not valid' (post 7)
Seems to be an issue which can be resolved at the airport, maybe just get there a little earlier than planned. There are a few more examples I can pull up if it would help calm the nerves. One of the posts mentioned they contacted the twitter team - not sure if you can do this and see what they say, i can only speak positively of the twitter team so hopefully they can alleviate any concerns.
I would not worry about it, see the few post below which all had a successful outcome when getting the same message :
The travel documents details you have entered are not valid for this flight (post 15)
Invalid travel document - [Online checkin for] BIO-LHR (post 11)
'Travel documents not valid' (post 7)
Seems to be an issue which can be resolved at the airport, maybe just get there a little earlier than planned. There are a few more examples I can pull up if it would help calm the nerves. One of the posts mentioned they contacted the twitter team - not sure if you can do this and see what they say, i can only speak positively of the twitter team so hopefully they can alleviate any concerns.
Last edited by ens100; Feb 24, 2020 at 10:53 am
Feb 24, 2020, 10:53 am
#12
Original Poster
Join Date: Jan 2018
Posts: 153
Hi,
I would not worry about it, see the few post below which all had a successful outcome when getting the same message :
The travel documents details you have entered are not valid for this flight (post 15)
Invalid travel document - [Online checkin for] BIO-LHR (post 11)
'Travel documents not valid' (post 7)
Seems to be an issue which can be resolved at the airport, maybe just get there a little earlier than planned. There are a few more examples I can pull up if it would help calm the nerves. One of the posts mentioned they contacted the twitter team - not sure if you can do this and see what they say, i con only speak positively of the twitter assistance so hopefully they can alleviate any concerns.
I would not worry about it, see the few post below which all had a successful outcome when getting the same message :
The travel documents details you have entered are not valid for this flight (post 15)
Invalid travel document - [Online checkin for] BIO-LHR (post 11)
'Travel documents not valid' (post 7)
Seems to be an issue which can be resolved at the airport, maybe just get there a little earlier than planned. There are a few more examples I can pull up if it would help calm the nerves. One of the posts mentioned they contacted the twitter team - not sure if you can do this and see what they say, i con only speak positively of the twitter assistance so hopefully they can alleviate any concerns.
Many thanks for your help and fingers crossed.
Feb 24, 2020, 11:05 am
#13
Join Date: Jun 2018
Location: Brighton UK
Programs: BAEC-Silver, AMEX-BA Prem' Plus & Standard, Accor Gold, HH-Silver, IHG,IBIS On Business
Posts: 955
Yes don't panic. IF you happened to miss key a number in one of the passports or mis spelt a name by just one letter then there can be a mismatch / conflict and that's more than likely why they were deemed invalid. My middle name is Nathaniel and I once got this because I entered Nathaneil and didn't pick up on it despite checking several times just as you have. On check in it was sorted straight away without fuss or hassle save my blushes of spelling my own name wrong!
Feb 24, 2020, 11:26 am
#14
Join Date: Jul 2019
Programs: BAEC Bronze, Mucci recipient
Posts: 1,786
This happened to me once. I had renewed my passport between booking the flight and actually flying. It turned out that the booking in BA's systems had not acknowledged the updated passport details I subsequently entered and recorded a mismatch between the old passport details and the new passport. It was fixed at check-in.
Feb 24, 2020, 11:32 am
#15
Original Poster
Join Date: Jan 2018
Posts: 153
This happened to me once. I had renewed my passport between booking the flight and actually flying. It turned out that the booking in BA's systems had not acknowledged the updated passport details I subsequently entered and recorded a mismatch between the old passport details and the new passport. It was fixed at check-in.
Have renewed passport since I booked the trip but had updated my passport details online when I got the new one
Fingers crossed it's that simple