New option when calling in via phone or DL app
Oct 19, 2019, 10:50 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Location: San Antonio
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New option when calling in via phone or DL app
Just called in. I was told I could wait, or try the new chat option. Basically you chat with a learning AI via text. Same as the new option in DL App. It acknowledged it's "dumb" but learning.
Basically instant Twitter support but with AI instead of human replying. Anyone have any luck/problems with it?
Basically instant Twitter support but with AI instead of human replying. Anyone have any luck/problems with it?
Oct 19, 2019, 10:58 pm
#2
Join Date: Nov 2018
Posts: 354
Just called in. I was told I could wait, or try the new chat option. Basically you chat with a learning AI via text. Same as the new option in DL App. It acknowledged it's "dumb" but learning.
Basically instant Twitter support but with AI instead of human replying. Anyone have any luck/problems with it?
Basically instant Twitter support but with AI instead of human replying. Anyone have any luck/problems with it?
Oct 19, 2019, 11:21 pm
#3
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,043
Oct 20, 2019, 1:46 am
#4
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
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Oct 20, 2019, 2:06 am
#5
Join Date: Nov 2015
Location: At the moment? ...
Programs: DL DM, Marriott Titanium
Posts: 377
I stopped using Twitter support after they started requiring birthdate verification in addition to the matched handle and confirmation number. Does the chat function require all three verification forms as well?
Oct 21, 2019, 8:10 pm
#7
Join Date: Nov 2018
Posts: 354
Oct 21, 2019, 8:34 pm
#8
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Oct 21, 2019, 8:36 pm
#9
FlyerTalk Evangelist
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Join Date: Sep 2003
Location: San Antonio
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Posts: 27,043
Oct 22, 2019, 7:09 am
#11
Join Date: Nov 2018
Posts: 354
Oct 22, 2019, 8:27 am
#12
Join Date: Dec 2018
Posts: 243
I did a chat convo to test it out. After 2 failed attempts at getting where I wanted it routed me to a rep. I was able to search for past flight credit and apply to a new booking with seat selections. It took nearly 45 minutes. It seems the agents are working multiple chat strings at a time so each responses back from them took appx 5 min. It wasn't efficient but it got the job done.
Oct 22, 2019, 8:53 am
#13
Join Date: Dec 2002
Location: Meechigan
Posts: 1,006
I did a chat convo to test it out. After 2 failed attempts at getting where I wanted it routed me to a rep. I was able to search for past flight credit and apply to a new booking with seat selections. It took nearly 45 minutes. It seems the agents are working multiple chat strings at a time so each responses back from them took appx 5 min. It wasn't efficient but it got the job done.