Help with trip cancellation
#1
Original Poster
Join Date: Dec 2013
Posts: 139
Help with trip cancellation
I had an Air France flight scheduled from Barcelona to Detroit, with a stop in Paris. The flight from Paris to Detroit got cancelled due to plane issues and will require overnight stay. I was automatically booked on another plane tomorrow from Paris to Amsterdam, then Amsterdam to Detroit. I'm confused about Air France's cancellation policy. They seem to indicate they provide hotel logging and meals under the cancellation assistance policy and then cash compensation under the cancellation compensation policy.
Do you get both the assistance with hotel/food and cash? Also, if they do provide cash compensation, I'm confused about the amount. Their website says:
Compensation amounts (cash):
- A – Flights up to 1,500 km: *€250
- B – Flights within the EU of more than 1,500 km, and all other flights
between 1,500 and 3,500 km: *€400
- C – Non-EU flights of more than 3,500 km: *€600
Since the flight that got cancelled was from Paris to Detroit, is that considered Non-EU?
Thanks in advance for any assistance.
Do you get both the assistance with hotel/food and cash? Also, if they do provide cash compensation, I'm confused about the amount. Their website says:
Compensation amounts (cash):
- A – Flights up to 1,500 km: *€250
- B – Flights within the EU of more than 1,500 km, and all other flights
between 1,500 and 3,500 km: *€400
- C – Non-EU flights of more than 3,500 km: *€600
Since the flight that got cancelled was from Paris to Detroit, is that considered Non-EU?
Thanks in advance for any assistance.
#3
Join Date: Sep 2017
Location: AMS
Programs: Flying Blue Platinum | Flying Blue Petroleum | Hilton Gold | Marriott Gold | Shangri-La Jade
Posts: 306
I had an Air France flight scheduled from Barcelona to Detroit, with a stop in Paris. The flight from Paris to Detroit got cancelled due to plane issues and will require overnight stay. I was automatically booked on another plane tomorrow from Paris to Amsterdam, then Amsterdam to Detroit. I'm confused about Air France's cancellation policy. They seem to indicate they provide hotel logging and meals under the cancellation assistance policy and then cash compensation under the cancellation compensation policy.
Do you get both the assistance with hotel/food and cash? Also, if they do provide cash compensation, I'm confused about the amount. Their website says:
Compensation amounts (cash):
- A – Flights up to 1,500 km: *€250
- B – Flights within the EU of more than 1,500 km, and all other flights
between 1,500 and 3,500 km: *€400
- C – Non-EU flights of more than 3,500 km: *€600
Since the flight that got cancelled was from Paris to Detroit, is that considered Non-EU?
Thanks in advance for any assistance.
Do you get both the assistance with hotel/food and cash? Also, if they do provide cash compensation, I'm confused about the amount. Their website says:
Compensation amounts (cash):
- A – Flights up to 1,500 km: *€250
- B – Flights within the EU of more than 1,500 km, and all other flights
between 1,500 and 3,500 km: *€400
- C – Non-EU flights of more than 3,500 km: *€600
Since the flight that got cancelled was from Paris to Detroit, is that considered Non-EU?
Thanks in advance for any assistance.
#4
Original Poster
Join Date: Dec 2013
Posts: 139
It was delayed more than 10 hours due to a mechanical problem. Seems they didn't have the right mechanic to fix it or the mechanic on staff was unable to fix it. We were on the plane for over 2 hours before they finally gave up and told everyone to get off.
#5
Join Date: Jul 2007
Location: Luxembourg
Programs: KLM/AF Platinum for life, IHG Platinum, Accor Platinum
Posts: 1,026
CDG-DTW went mechanical
Was also on the flight. Rear cargo door would not latch. They removed all of the ULD's and tried to get it closed manually. This worked so they opened it up again to re-load the ULD's and found out that the whole system that moves the ULD's around was out of service and not just the latching motor. Thus they cancelled the flight.
Getting everybody to 2E check-in 10-11 for re-booking was a bit of a herding cats event with various staff stationed en route but only providing information when asked. Once in the check-in pens, a multitude of staff provided chairs and water to those who wanted and after 15min or so some service carts showed up with chips and various refreshments.
Most of the Delta passengers slowed things down by ringing Delta in the US which caused chaos as multiple agents were working on the same pax at the same time. It took about 45min to an hour and we were rebooked on AF6 to JFK the next day and headed to the hotel.
Multiple mails from AF, poor communication by ground staff and maybe not enough staff to re-book 315 passengers. It wasnt a disaster, but it shows that there is still a fair amount of progress needed.
Getting everybody to 2E check-in 10-11 for re-booking was a bit of a herding cats event with various staff stationed en route but only providing information when asked. Once in the check-in pens, a multitude of staff provided chairs and water to those who wanted and after 15min or so some service carts showed up with chips and various refreshments.
Most of the Delta passengers slowed things down by ringing Delta in the US which caused chaos as multiple agents were working on the same pax at the same time. It took about 45min to an hour and we were rebooked on AF6 to JFK the next day and headed to the hotel.
Multiple mails from AF, poor communication by ground staff and maybe not enough staff to re-book 315 passengers. It wasnt a disaster, but it shows that there is still a fair amount of progress needed.
#6
Original Poster
Join Date: Dec 2013
Posts: 139
Was also on the flight. Rear cargo door would not latch. They removed all of the ULD's and tried to get it closed manually. This worked so they opened it up again to re-load the ULD's and found out that the whole system that moves the ULD's around was out of service and not just the latching motor. Thus they cancelled the flight.
Getting everybody to 2E check-in 10-11 for re-booking was a bit of a herding cats event with various staff stationed en route but only providing information when asked. Once in the check-in pens, a multitude of staff provided chairs and water to those who wanted and after 15min or so some service carts showed up with chips and various refreshments.
Most of the Delta passengers slowed things down by ringing Delta in the US which caused chaos as multiple agents were working on the same pax at the same time. It took about 45min to an hour and we were rebooked on AF6 to JFK the next day and headed to the hotel.
Multiple mails from AF, poor communication by ground staff and maybe not enough staff to re-book 315 passengers. It wasnt a disaster, but it shows that there is still a fair amount of progress needed.
Getting everybody to 2E check-in 10-11 for re-booking was a bit of a herding cats event with various staff stationed en route but only providing information when asked. Once in the check-in pens, a multitude of staff provided chairs and water to those who wanted and after 15min or so some service carts showed up with chips and various refreshments.
Most of the Delta passengers slowed things down by ringing Delta in the US which caused chaos as multiple agents were working on the same pax at the same time. It took about 45min to an hour and we were rebooked on AF6 to JFK the next day and headed to the hotel.
Multiple mails from AF, poor communication by ground staff and maybe not enough staff to re-book 315 passengers. It wasnt a disaster, but it shows that there is still a fair amount of progress needed.