[Prem Fare Gone] OS: CGK-NYC $890 R/T J
Mar 18, 2026 | 7:15 am
#61
Join Date: Sep 2009
Location: Global
Posts: 6,445
Not going to happen, but would be fair... or fare.
Mar 18, 2026 | 10:34 am
#64
Join Date: Jul 2023
Location: YYZ/YXU
Programs: Aeroplan, FB Silver, AS Gold, Hilton Gold, Marriott Gold
Posts: 66
I'm not too hopeful with my booking, I have an e-ticket number but the status of the ticket appears to be in limbo between having this e-ticket number and the payment not having been settled (also have a short-haul on SQ and the SQ booking page shows it as awaiting ticketing)
Mar 18, 2026 | 1:43 pm
#69
Join Date: Jun 2015
Posts: 198
my flight showed cancelled on RBC travel portal and upon calling support and asking for the reason and why I wasnt informed of the cancellation, heres the reply:
I am going to call the airline, please hold
I talked to the airline they are checking notes
the airline advised that the customer called, mentioned they are having an error booking the flight. asking for alternative flight options which we couldnt provide and we cancelled the booking
wth 🤦♂️ RBC if I called the airline y wud I call you??? Show me proof of my call 😡
Mar 18, 2026 | 2:19 pm
#70
Join Date: Aug 2017
Posts: 3
Received OS PNR and a 257- ticket number shortly after booking via Expedia (>24h ago). CGK (TG) > BKK > VIE > EWR (OS)
However, Im getting the available once booking is finalized' block on the OS app for seats. Desktop site is even more concerning - throwing an error: 'Your booking can only be serviced if the flight tickets are issued and the payment is confirmed.'
Anyone else seeing this as well? Not sure if I should call Expedia and risk them 'manual-reviewing' or just wait for the sync?
However, Im getting the available once booking is finalized' block on the OS app for seats. Desktop site is even more concerning - throwing an error: 'Your booking can only be serviced if the flight tickets are issued and the payment is confirmed.'
Anyone else seeing this as well? Not sure if I should call Expedia and risk them 'manual-reviewing' or just wait for the sync?
Mar 18, 2026 | 2:37 pm
#71
Join Date: Jun 2015
Posts: 198
I was able to contact Tan and after trying to ask them why the error sale was canceled without me notifying and why the error is not being honed if its not our error?
after mentioning to them if I had made an error and bought a $9000 ticket thinking it was $900 nonrefundable and called you three days later to cancel it. Would you have given me my money back?
The agent was speechless and he gave me this information and asked me to contact this email
I suggest we all contact them together and go after them to honor this fareError code 18032026
[email protected]
after mentioning to them if I had made an error and bought a $9000 ticket thinking it was $900 nonrefundable and called you three days later to cancel it. Would you have given me my money back?
The agent was speechless and he gave me this information and asked me to contact this email
I suggest we all contact them together and go after them to honor this fareError code 18032026
[email protected]
Mar 18, 2026 | 2:42 pm
#72
Join Date: Sep 2009
Location: Global
Posts: 6,445
I was able to contact Tan and after trying to ask them why the error sale was canceled without me notifying and why the error is not being honed if its not our error?
after mentioning to them if I had made an error and bought a $9000 ticket thinking it was $900 nonrefundable and called you three days later to cancel it. Would you have given me my money back?
The agent was speechless and he gave me this information and asked me to contact this email
I suggest we all contact them together and go after them to honor this fareError code 18032026
[email protected]
after mentioning to them if I had made an error and bought a $9000 ticket thinking it was $900 nonrefundable and called you three days later to cancel it. Would you have given me my money back?
The agent was speechless and he gave me this information and asked me to contact this email
I suggest we all contact them together and go after them to honor this fareError code 18032026
[email protected]
You lost all ammo.
In the future, just ask why the ticket you bought was canceled.
Mar 18, 2026 | 2:44 pm
#73
Join Date: Feb 2014
Location: Amsterdam, The Netherlands
Posts: 621
The emotional stages after a mistake fare come to my mind now (by MileageAddict in 2005 (see 524):
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
1. Discovery - mistake fare is posted on FT. Novices frantically checks how much vacation time they have and if the dates of availability mesh with their schedules. Experienced FTers just book it and worry about contacting spouses or their boss later. Word spreads like wildfire.
2. Excitement - Tickets purchased, confirmation emails received and dates of travel shared with other FTers. Discussions of what to see and do and where to stay crop up in other threads. Novices contact source to change seats or inquire about upgrades, Seasoned FTers sit back and enjoy reading the discussion threads.
3. Stress Stage 1 - Concern over paper ticket delivery - Novices Frantically check otheFedEx website every few hours, constant monitoring of driveway for FedEx truck. Seasoned FT veterans sit back and relax.
4. Glee and happiness - Paper tickets in hand, vacation request submitted, spouses finally informed, hotel reservations made and bragging to friends and co-workers begins. Both novices and experts get very excited.
5. Stress Stage 2 - Rumors of fare not being honored, discussion threads about the airline and ticketing agency ensue. Rumors crop up like crabgrass at this stage. Many FTers begin to worry excessively about whether or not the trip will happen. Novices make non-refundable and financial committments to their trip. Seasoned FTers make mixed drinks (and maybe a sandwich) and is patient.
6. Reality Check - Accurate information is obtained - usually takes place a week to 10 days after mistake fare is published. Confirmed information from the source as to whether or not tickets will be honored.
7a. Pure Joy (Icelandair style- Fare is Honored) - Lots of happy people, FT threads on shared information regarding hotels, restaurants, tours, etc. Jealousy from others sets in. First "FT guinea pigs" embark, post confirmation threads that all is ok.
7b Hostile Feelings (Copa Airlines Style - fare is not honored) - Many angry and disappointed FTers. Refunds are issued. Novices have multiple discussion threads of lawsuits and hostile correspondence, FT pros mutter "c'est la vie" and look for the next fare mistake.
8a Success (Honored) - Trip Report thread becomes very active
Mar 18, 2026 | 3:44 pm
#74
Join Date: Dec 2021
Location: Northeast
Posts: 297
I suggest we all contact them together and go after them to honor this fareError code 18032026
[email protected]
[email protected]
That email is only for internal communications to get instructions for refunds. I doubt they will even reply directly to clients.
And LHG wrote no good will will be provided along that line.