Rebooking, rerouting, and refund policy due to Gulf Conflict
Mar 2, 2026 | 1:03 am
#1
Original Poster
Join Date: Mar 2009
Location: UK
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Rebooking, rerouting, and refund policy due to Gulf Conflict
I have a Qatar airways flight booked using IB ticket on codeshare from MXP to CGK.
Flights from Milan covered by EU261 but not the return. No travel insurance cover as war/hostilities excluded.
Has IB issued a policy on rebooking/rerouting for such flights?
Prefer not to rely on Qatar airways to fix and understand cannot do anything until flight cancelled.
I would prefer to travel and there are a range of options on one world carriers as well as others.
Any advice welcome
Flights from Milan covered by EU261 but not the return. No travel insurance cover as war/hostilities excluded.
Has IB issued a policy on rebooking/rerouting for such flights?
Prefer not to rely on Qatar airways to fix and understand cannot do anything until flight cancelled.
I would prefer to travel and there are a range of options on one world carriers as well as others.
Any advice welcome
Mar 2, 2026 | 2:22 am
#3
Join Date: Feb 2024
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https://agencias.iberia.com/en-es/fl...ex-update-one/
Seems to suggest any IB-plated sector, including IB codeshares, can be rebooked, refunded, or rerouted 150km.
Seems to suggest any IB-plated sector, including IB codeshares, can be rebooked, refunded, or rerouted 150km.
Mar 2, 2026 | 2:31 am
#4
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https://agencias.iberia.com/en-es/fl...ex-update-one/
Seems to suggest any IB-plated sector, including IB codeshares, can be rebooked, refunded, or rerouted 150km.
Seems to suggest any IB-plated sector, including IB codeshares, can be rebooked, refunded, or rerouted 150km.
Mar 2, 2026 | 5:07 am
#6
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Otherwise I imagine that alternative routes will have ridiculous prices and/or will be full as other travellers book alternative routes between Europe and Asia.
Mar 2, 2026 | 6:51 am
#7
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Mar 5, 2026 | 2:01 am
#8
Join Date: Aug 2016
Programs: Qatar Platinum
Posts: 115
I had booked MXP - SIN and HKG - ARN on the Iberia website both via Doha. My flights were on 02/03 and 06/03 respectively.
I called Iberia a few days before the 02/03 right when the situation began. The agents were really helpful given the situation, also they were superbly patient and got me tickets on other airlines almost immediately. On the outward leg, I asked for a reroute to KUL, which was accepted and on the return I asked LHR, which was again accepted with no questions asked. My final routing was LIN - CDG (AZ) CDG - KUL (MH) and HKG - LHR (CX).
The only issue I found was sometimes their availability on other airlines doesn't match to what you find on your own online. Hope this helps.
I called Iberia a few days before the 02/03 right when the situation began. The agents were really helpful given the situation, also they were superbly patient and got me tickets on other airlines almost immediately. On the outward leg, I asked for a reroute to KUL, which was accepted and on the return I asked LHR, which was again accepted with no questions asked. My final routing was LIN - CDG (AZ) CDG - KUL (MH) and HKG - LHR (CX).
The only issue I found was sometimes their availability on other airlines doesn't match to what you find on your own online. Hope this helps.
Mar 5, 2026 | 10:21 am
#9
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Join Date: Mar 2009
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My flight (15th March) was on QR under IB codeshare MXP-DOH-CGK. I called IB yesterday and was advised nothing could be done till closer to departure.
I decided to call again today and was offered a range of alternatives mostly involving a LHR. Was booked MXP-LHR-KUL-CGK using BA BA MH.
I arrive 18 hours earlier than planned.
must say dealing with the agent was painless. They could not have been more helpful and answered the call in less than 5 minutes. Brilliant service
I decided to call again today and was offered a range of alternatives mostly involving a LHR. Was booked MXP-LHR-KUL-CGK using BA BA MH.
I arrive 18 hours earlier than planned.
must say dealing with the agent was painless. They could not have been more helpful and answered the call in less than 5 minutes. Brilliant service
Mar 5, 2026 | 11:46 am
#10
Join Date: May 2009
Programs: BA Gold, Star Alliance Gold, Skyteam Elite Plus
Posts: 22
My flight (15th March) was on QR under IB codeshare MXP-DOH-CGK. I called IB yesterday and was advised nothing could be done till closer to departure.
I decided to call again today and was offered a range of alternatives mostly involving a LHR. Was booked MXP-LHR-KUL-CGK using BA BA MH.
I arrive 18 hours earlier than planned.
must say dealing with the agent was painless. They could not have been more helpful and answered the call in less than 5 minutes. Brilliant service
I decided to call again today and was offered a range of alternatives mostly involving a LHR. Was booked MXP-LHR-KUL-CGK using BA BA MH.
I arrive 18 hours earlier than planned.
must say dealing with the agent was painless. They could not have been more helpful and answered the call in less than 5 minutes. Brilliant service
Mar 5, 2026 | 3:28 pm
#11
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Location: UK
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I was offered Oman Air outbound but declined. Might not be so easy on the way back but staying in CGK easier, safer and cheaper than Middle East.
Mar 11, 2026 | 7:05 am
#12
Join Date: Jul 2005
Location: Here
Posts: 1,956
there is a new update pushing the horizon further out
https://agencias.iberia.com/en-us/fl...second-update/
https://agencias.iberia.com/en-us/fl...second-update/
Mar 12, 2026 | 2:40 am
#13
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there is a new update pushing the horizon further out
https://agencias.iberia.com/en-us/fl...second-update/
https://agencias.iberia.com/en-us/fl...second-update/
while they are happy to refund or re route via an active war zone, there was an absolute refusal to reroute on any other airline even one world.
There was a pretence that they could not see flights which were visible on both ITA Matrix and the airlines web site. In my case Cathay Pacific. They claimed they could not see them despite having full access to their reservation system. They simply lied!
On my travel dates seats in business class are available on JAL, Cathay, Malaysian and others back to Europe.
Mar 12, 2026 | 9:16 am
#14
Join Date: Jan 2018
Location: TLL
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since you were able to re-route your outbound with OAL maybe you just had bad luck with the agent, try calling again. You have plenty time still before the 28th.