When an Elite Plus upg voucher becomes a poisoned gift — TK and EU261
#76


Join Date: Jul 2025
Programs: TK M&S E (*G), Hotels.com Silver
Posts: 360
The interesting thing that I have now witnessed 3 times in the last 2-3 months is TK announcing overbooking at the gate and offering pax $400 to take a later flight and/or a hotel and food for the next day. This is presented in a very US manner, and I was shocked the first time I heard it, as this was NOT a regular thing with TK.
Speaking about flights ex IST if there's overbooking an agent from the overbooking/denied boarding office comes to the gate and tries to find volunteers before boarding by directly engaging with pax. If they can't find sufficient volunteers or if the agent is late then an overbooking announcement is made.
#77
FlyerTalk Evangelist


Join Date: Jan 2000
Posts: 15,848
Safak, my point was that having it done this way with a PA announcement and all that is relatively new, it is almost like someone in operations at TK finally traveled somewhere else, USA perhaps, and decided, "let's do it like that". In the past they would either target certain individuals, and page them to the desk, to ask or tell them, that they were being offloaded, or whether they would "volunteer". I think over the last 4 decades I have seen this activity done with a general "volunteer" announcement maybe once before (BTW I am speaking about ex-Istanbul, not ex-out stations here), and I have seen it several times in t he last few months, that's all.
#79
Join Date: Nov 2023
Posts: 77
Milan, ELITE PLUS is higher than Elite. Also which of about 21 different fare classes and economy options did you have. Forgetting TK's own tri-designations (prime etc), which fare letter were you on. Also, How many people may have had actual top status on Star Alliance carriers, not mid, and what were their fare classes? Etc, Etc. then add sabjil and Safak's thoughts.
#80




Join Date: Oct 2012
Programs: TK EP, AF Platinum for life, something in Oneworld not worth to mention...
Posts: 999
why? if from/to EU, EU261 will still apply despite TK offering pax $400 to take a later flight and/or a hotel and food for the next day. Maybe they will deduct $400 from EUR600 (asuming long-haul flight comp), but still...
#82


Join Date: Jul 2025
Programs: TK M&S E (*G), Hotels.com Silver
Posts: 360
EC261's Turkish equivalent (SHY Yolcu) applies to the flights between Turkiye and EU.
I have never heard USD as the currency of the compensation in IST. In my experience it was always EUR. The most recent one was at the end of last December.
Given the distance 400€ makes sense for some of the European destinations. The rest of the Europe falls under 250€ compensation.
I have never heard USD as the currency of the compensation in IST. In my experience it was always EUR. The most recent one was at the end of last December.
Given the distance 400€ makes sense for some of the European destinations. The rest of the Europe falls under 250€ compensation.
Last edited by Safak; Feb 25, 2026 at 12:41 pm
#83




Join Date: Oct 2012
Programs: TK EP, AF Platinum for life, something in Oneworld not worth to mention...
Posts: 999
#84

Join Date: Feb 2025
Posts: 112
* "Community carrier" means an air carrier with a valid operating licence granted by a Member State in accordance with the provisions of Council Regulation (EEC) No 2407/92 of 23 July 1992 on licensing of air carriers(5);
#85
FlyerTalk Evangelist


Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT Executive, AA, BA, SK, DL, NT, WB + hotels
Posts: 10,265
#86




Join Date: Oct 2012
Programs: TK EP, AF Platinum for life, something in Oneworld not worth to mention...
Posts: 999
#87
FlyerTalk Evangelist


Join Date: Sep 2005
Location: HEL
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That is not how EC261 works.
For an EU airline, it works both ways. Fly AF CDG-JFK or JFK-CDG and you are covered.
But for a non-EU airline, it only works departing the EU. Fly AA CDG-JFK and you are covered, but JFK-CDG, you are not. Regardless of whether these are on the same ticket.
Then again, fly AA CDG-JFK-MIA and you are covered even if the delay/cancellation occurs on the JFK-MIA segment.
An interesting case is also an EU airline where the journey both starts and ends outside the EU. Fly AY DEL-HEL-JFK and you are not covered even if AY is an EU carrier and HEL is in the EU.
Furthermore, codeshares do complicate things and sometimes in the favour of the passenger. Fly SFO-DFW-HEL on AA and AY, but book under AY codes, and you are covered if the first segment (a domestic flight in the USA, operated by an American carrier) gets messed up!
For an EU airline, it works both ways. Fly AF CDG-JFK or JFK-CDG and you are covered.
But for a non-EU airline, it only works departing the EU. Fly AA CDG-JFK and you are covered, but JFK-CDG, you are not. Regardless of whether these are on the same ticket.
Then again, fly AA CDG-JFK-MIA and you are covered even if the delay/cancellation occurs on the JFK-MIA segment.
An interesting case is also an EU airline where the journey both starts and ends outside the EU. Fly AY DEL-HEL-JFK and you are not covered even if AY is an EU carrier and HEL is in the EU.
Furthermore, codeshares do complicate things and sometimes in the favour of the passenger. Fly SFO-DFW-HEL on AA and AY, but book under AY codes, and you are covered if the first segment (a domestic flight in the USA, operated by an American carrier) gets messed up!
#88




Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+, LH SEN), ST elite plus (AF PFL), oneworld emerald (AT),IHG Diamond, Hilton Gold
Posts: 6,051
so when you fly MUC-IST-HKG / HKG-IST-MUC only MUC-IST-HKG is covered by the EU.
Every online-service helping passengers to get their compensation will deny to process HKG-IST-MUC claims on a non-EU carrier.
Turkey has very similar passenger rights - if something happens on the MUC-IST-HKG flight you will get compensation according to the Turkish passenger rights - the amounts paid out are identical to EU261.
Last edited by f0zzyNUE; Feb 26, 2026 at 7:09 am
#89




Join Date: Oct 2012
Programs: TK EP, AF Platinum for life, something in Oneworld not worth to mention...
Posts: 999
nope - each flight outbound and inbound are treated separately. If the outbound flight is out of EU country that flight is covered. the inbound flight isn't as it starts in a non EU country and is operated by a non-EU airline.
so when you fly MUC-IST-HKG / HKG-IST-MUC only MUC-IST-HKG is covered by the EU.
Every online-service helping passengers to get their compensation will deny to process HKG-IST-MUC claims on a non-EU carrier.
so when you fly MUC-IST-HKG / HKG-IST-MUC only MUC-IST-HKG is covered by the EU.
Every online-service helping passengers to get their compensation will deny to process HKG-IST-MUC claims on a non-EU carrier.
#90




Join Date: Dec 2004
Location: NUE
Programs: *G (TK elite+, LH SEN), ST elite plus (AF PFL), oneworld emerald (AT),IHG Diamond, Hilton Gold
Posts: 6,051
the flights HKG-IST-MUC are covered by TK passenger rights instead (https://web.shgm.gov.tr/doc4/shy-passenger.pdf)



