Baggage delays again
Feb 14, 2026 | 1:54 pm
#1
Original Poster
Join Date: Nov 2014
Programs: BA Silver, Virgin Gold
Posts: 243
Baggage delays again
Just got home after a 1.5 hour wait for our bags after arriving from MLE.
flight was packed and staff did a great job for it to be completely tarnished by yet another terrible baggage delay
flight was packed and staff did a great job for it to be completely tarnished by yet another terrible baggage delay
Feb 14, 2026 | 5:58 pm
#2
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Gold, ITA Volare Executive
Posts: 3,825
Feb 15, 2026 | 2:56 am
#3
Join Date: Apr 2015
Programs: Some
Posts: 6,655
I had the bizarre experience last week of my suitcase coming out within about 20 minutes of the BA108 landing at a B Gate and all the F suitcases actually coming out first to boot. Was speechless, it's literally half the time it has taken for the next shortest luggage wait for about two years at T5. I assume I am now overdue a two hour wait or lost suitcase as karma, though...
I agree that one should complain whenever the luggage wait much exceeds an hour from landing, that is not acceptable.
I agree that one should complain whenever the luggage wait much exceeds an hour from landing, that is not acceptable.
Feb 15, 2026 | 4:26 pm
#5
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,249
Think I walked past that baggage belt this evening - seemed to be populated entirely by cardboard boxes. Thought it was a test until I saw someone taking theirs away
Feb 15, 2026 | 11:50 pm
#7
Join Date: Feb 2010
Location: London
Programs: BA Gold
Posts: 354
It must be possible to have a better service? At T2 luggage delivery is usually quick, even if youve come from one of the far, long-haul gates.
Another example (see BA website, see BA app, see BA group boarding) of management simply not caring.
<I say all this in the hope that someone at British Airways reads these posts.>
Feb 16, 2026 | 12:23 am
#8
Join Date: Feb 2017
Location: London (mostly) & Wernstein am Inn
Programs: LH SEN, Marriott LT Platinum, BA Pleb
Posts: 3,037
I wish someone on the inside could tell me why luggage delivery at T5 is so consistently terrible - someone once said its because BA management has such an awful relationship with the union responsible but Im not sure if thats true or not.
It must be possible to have a better service? At T2 luggage delivery is usually quick, even if youve come from one of the far, long-haul gates.
Another example (see BA website, see BA app, see BA group boarding) of management simply not caring.
<I say all this in the hope that someone at British Airways reads these posts.>
It must be possible to have a better service? At T2 luggage delivery is usually quick, even if youve come from one of the far, long-haul gates.
Another example (see BA website, see BA app, see BA group boarding) of management simply not caring.
<I say all this in the hope that someone at British Airways reads these posts.>
Feb 16, 2026 | 12:23 am
#9
Moderator: The British Airways Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,182
I have done this. In fact, a baggage staff member encouraged me to do this after waiting for an hour.
Feb 16, 2026 | 12:36 am
#10
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Plat; * Senator; Marriott Bonvoy Platinum
Posts: 3,324
Like most I try and avoid checked luggage though that was in part down to lack of confidence in the system after many years of flying BA. Since switching to mostly Star and Skyteam I have been struck how much better baggage delivery seems to be. Very quick at T2 as noted and priority delivery seems to be a real thing.