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Manchester Grand Hyatt San Diego REVIEW - MASTER THREAD

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Old Jan 7, 2020, 11:32 am
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Lounge is on the 33rd floor of the older looking Harbor Tower, the one closer to the Marriott and Convention Center. Keycard access required and staff usually ask room numbers for breakfast and happy hour. $25 fee for bringing a guest to the lounge. There's apparently 24/7 keycard access for coffee, bottled water, computer use, etc. One bank of elevators serves floors 1-4 (meeting space, pools, etc.) and floors 29-40 (there's a view bar on 40 as well as a few rooms) while the other elevator bank on the Harbor side serves floors 1-4 and the lower room locations.

Breakfast ends at 9:30 weekdays, 11:00 weekends. Every day I saw bacon and some sort of sausage, hot eggs (scrambled plus trimmings to be added), raw ham, smoked salmon, croissants/bagels/bread varieties to be toasted, some cereal, IIRC oatmeal.

Midday snacks from 11:00 am to 3:00 pm weekdays, 11:30 am to 3:30 pm weekends.

Happy hour is from 5:00 pm to 9:00 pm every day, with a selection of *free* wine and beer between 5 and 6, followed by the same wine and beer offered in the form of an honor bar from 6 to 9. Each day the food presentation includes a hot protein (cilantro chicken, grilled teriyaki salmon fillet big pieces, chicken putensca, and salmon cakes during my stay), hot mixed vegetable dish, some other cold/salad dish of the day, salad bar including slices of chicken breast, asparagus, olives, etc. with two dressings of the day, and interesting small cakes (cupcakes or pieces) for dessert.

There's a $35 plus tax resort fee (Globs exempt)


- $10 nightly F&B credit - Top of the Hyatt, Brew30, Seaview, Sally's, The Landing

- 24-Hour Fitness Center Access

- Daily 1-Hour Bicycle Usage- Wheel Fun Rentals

- One (1) Kayak or Paddleboard rental per stay

- (1) shoe shine - joey's shoe shine (no boots or suede)

- Premium High Speed Internet

- Wifi in Meeting Space for group events

- 10% Discount on Spa & Salon Services at Marilyn Monroe Spa on 3rd floor of Harbor Tower one visit per stay

- Access to hotel’s recreational courts and equipment, e.g. basketball, volleyball, and games such as giant shuffle board, Jenga, connect four, foosball, corn hole around the pool

- VIP Shopping Pass: Free and discounted items from local shops and restaurants at Seaport Village shopping center located directly outside Seaport Tower

- Rollaway Bed Rental: King rooms only

- Unlimited Phone Calls: Local & domestic long distance

- (1) 1-hr ticket for Harbor Tour per room per stay – Tour is on a modern yacht, 360 views, indoor & outdoor seating, snack bar and full service bar scenic photo opportunities

- One Craft Beer at Brew30 per room per stay



Ten minutes by taxi to/from the airport, perhaps more at rush hour. Fare was under $15 to the far end (DL, AS, UA, etc.) of the newer Terminal 2. Fare from Gaslamp area to hotel is about $7, also assuming no traffic. It's about a 20 minute walk to the Midway Museum and the cruise ship terminal/excursion boat docks.

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Old Jan 29, 2026 | 4:01 pm
  #1321  
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Another thing I noticed was shower heads…. I’ve stayed in 2 of their updated/renovated rooms recently, but their shower heads were totally different. One renovated room had an old bathtub with a non-adjustable shower head and the water pressure was weak, but the other renovated room had a fancier and an adjustable shower head which was better than the presidential suite’s shower. (You can see the difference between 2 of them and presidential suite’s.)

I haven’t been in the Signature suite in a while so no info. If shower heads/pressure is important to you, it might be better to ask what bathroom your room has. Probably rooms with a bath tub has an old shower head and without a bathtub has a nicer shower.


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Old Jan 31, 2026 | 8:22 am
  #1322  
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Seems the new norm here is the Grand Club being closed from Sun midday to Fri afternoon. Similar experience with another stay last year.

Other business-conference Hyatt properties may close on the Club lounge on the weekends.

Also noticed Top of the Hyatt now is only open on Sat/Sun evenings.


2/1 closed starting after breakfast service and will reopen for evening light bites on Friday 2/6. During this time Grand Club will remain closed to guests.

2/2 - 2/6: Guests with Club Access will recieve complimentary breakfast at Seaview Restaurant


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Old Jan 31, 2026 | 8:51 am
  #1323  
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Originally Posted by SF_DUKE
Seems the new norm here is the Grand Club being closed from Sun midday to Fri afternoon. Similar experience with another stay last year.

Other business-conference Hyatt properties may close on the Club lounge on the weekends.

Also noticed Top of the Hyatt now is only open on Sat/Sun evenings.


2/1 closed starting after breakfast service and will reopen for evening light bites on Friday 2/6. During this time Grand Club will remain closed to guests.

2/2 - 2/6: Guests with Club Access will recieve complimentary breakfast at Seaview Restaurant
If the goal is to destroy repeat business, mission accomplished. After four consecutive years of visiting the property for Spring Break, looks like I'll be going elsewhere.
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Old Jan 31, 2026 | 9:28 am
  #1324  
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I stayed here recently - it was last minute (literally) and price was several hundred dollars lower than the Marquis. FDA was pleasant and gave me a choice of room options (no suites available). I wound up in a corner bay view in the Seaport tower. The room was fully refreshed and pretty nice. You can still open the windows for fresh air, which is a big positive for me. That's the end of the positive comments. Three significant issues:

1. The lines at the front desk were consistently very long.

2. Valet parking was a disaster. The hotel had shut down half the drive, apparently in connection with an ongoing event, and this forced the parking service (ACE) to turn off its phone system. Which meant they were only pulling cars if you came down and handed them the ticket - no advance pulls, because there was no space for them to put the cars. Consistent 15 minute wait for vehicle. This was the situation across two days.

3. The elevator waits for Harbor tower were insane - I waited more than 10 minutes in the morning to go to Grand Club and finally just gave up, as I was running out of time. An employee waiting with me said this was a consistent problem, that staff elevators are much worse, and that they're forced to use guest elevators out of desperation.

Would I stay here again to save $200 compared to the Marquis? It would be a tough call. I was super pissed about how much time I wasted standing around and the inability to conveniently access the lounge in the morning. (Knowing what the lounge here has become in recent years, I know I didn't miss much.)
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Old Jan 31, 2026 | 11:16 am
  #1325  
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The reality is that San Diego is facing downward pricing pressure entering 2026 due to reduced leisure travel and economic uncertainty felt with the current administration.INT travel down to as respect for America is off presently.
Nothing new here you’ve heard it all before and not exclusive to SD Manchester
The fast pace of years past have brought San Diego to slower growth over the past year.
This is also reflected in local real estate appreciation it’s pretty flat and has been for most of 2025 as well early 2026.

For years the hotel pricing was insane and some nights @ Manchester were 23,000 points or 220 dollars if they were slow
At the end of the day it’s a massive convention hotel with slipping service standards,lounge and breakfast cutbacks
and other similar negatives make this at best a cat 4 hotel.Ive seen rates on occasion
at the hotel 500 to 800 a night here 2024 to 2025
Like Las Vegas eventually there is some degree of sticker shock that travelers don’t forget
Without mentioning other local competing hotels simply said experience still matters and loyal elites simply expect more.

During the ex GMs run for some years Daniel took the hotel to a whole other level which would have me pay the premium to stay here.Breakfast was stellar upgrades were impressive and unexpected welcome amenity gifts were the norm upon arrival
Bottled water sparkling and still flowed freely in the lounge
and now a broken water dispenser in its place for most of the year
Premium? 🤷‍♂️🤯🤬

I do understand the hotel has rising costs and reduced travel demand but that’s the way it goes
I’ve done investment properties in San Diego since 2013 and done reasonably well but last year was tough and I sold them off
wish I had done so a year earlier 2024 when returns would have been far greater.
Never once though did I cut back service to my renters as without them I have nothing and in all my years I rarely
raised rents except from 2020 to 2023.My desire to return here is greatly diminished as Hyatt has dropped brand standards
and let hotels do pretty much whatever they want and the guest no longer matters they can simply take it or leave it
Finally Hyatt has pulled back from its own brand assurance from failed stays noticeably in the past year or two
Unless something has changed Hilton is now vastly superior to recover from a failed stay so add it all up and my business
should fall considerably in 2026.

I now try to stay only with properties that can deliver a solid experience even if the means
no longer staying in Hyatt less frequently than in the past.
The hotel was on my previous Gold standard list years ago but it has now been stripped of that merit due to the current management and I’ll assume ownership.Its On the bottom of my maybe list for today.
Its work to stay there and takes patience for a diminished end experience.
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Old Jan 31, 2026 | 2:29 pm
  #1326  
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Originally Posted by 777 global mile hound
The reality is that San Diego is facing downward pricing pressure entering 2026
I've been traveling to SAN regularly, including twice in January and multiple bookings in February. I'm not seeing downward pressure. Paid $265 (room only, no taxes) at GH a week ago and booked at around $500 per/night at Marquis in early Feb.
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Old Jan 31, 2026 | 9:37 pm
  #1327  
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Originally Posted by Kacee
I've been traveling to SAN regularly, including twice in January and multiple bookings in February. I'm not seeing downward pressure. Paid $265 (room only, no taxes) at GH a week ago and booked at around $500 per/night at Marquis in early Feb.
Wow I’d never pay that much myself 300 is max
I’m in La Jolla early March around 235 a night.Yes business is down on the whole check out the data,trade publications
I read what GMs and revenue managers have had to say this new year and last outside of high season
And there are some hotels who will keep rates artificially inflated even if they don’t do the business
You really can’t pick out dates and make a single assessment as occupancy fluctuates with pricing
It’s the short and long term occupancy and there is some softness and concern.

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Old Feb 1, 2026 | 8:41 am
  #1328  
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Originally Posted by 777 global mile hound
It’s the short and long term occupancy and there is some softness and concern.
Would be nice if that sparked some efforts to compete on product. On the whole, the San Diego market is pretty weak in terms of product quality and value. The big hotels in particular count on demand from large events and summer tourists which they treat as demand inelastic.

This particular hotel has some built in challenges due to the size and layout. IMO, to make up for the competitive disadvantages those bring, they need to up their game on soft product, not cut it back.
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Old Feb 1, 2026 | 9:55 am
  #1329  
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Unfortunately the property is in cost cutting mode and that can be seen clearly with the club lounge,beverages etc
With the current GM in place it wont be long before she’s up selling bay views at check in
Back in the day the property was stellar with in house pastry chefs and magnificent offerings in and out of the lounge
We are now in an era of overpriced rooms and diminished experiences.As long as folks go along with it and stay
It will be profits over guest satisfaction.HR Mission Bay once one of the best breakfasts in the city is far worse today
One would think Holiday Inn is running F&B but that is the direction Hyatt is going and allowing select hotels to do whatever 🤷‍♂️
Manchester Grand put some investment in meeting spaces from what I understand for their convention business.Even at a good rate I find myself booking away elsewhere
Spent decades at that property and will miss what it once was
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Old Feb 1, 2026 | 11:37 am
  #1330  
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Originally Posted by 777 global mile hound
Manchester Grand put some investment in meeting spaces from what I understand for their convention business
Agreed. Cutting F&B options at a business/convention property during the week only forces guests to go offsite. And the Landing (lobby bar) is not ideal given the lack of privacy for working meetings.

The Club lounge and the Top of the Hyatt provided an option for these meetings and differentiated the property from the Marriott and Hilton, but no longer. Their club lounges are open during the weekday.

Hard to consider the Manchester GH a full-service property now given the lack of F&B options for a large business/convention property. Closing the Club lounge during the weekday only alienates Hyatt loyalists.

Fortunately there are a number of F&B options nearby including the Marriott next door, which makes easier to just stay at another property (non-Hyatt) to avoid having to leave the hotel in the evenings.
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Old Feb 1, 2026 | 4:44 pm
  #1331  
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Originally Posted by SF_DUKE
Agreed. Cutting F&B options at a business/convention property during the week only forces guests to go offsite. And the Landing (lobby bar) is not ideal given the lack of privacy for working meetings.

The Club lounge and the Top of the Hyatt provided an option for these meetings and differentiated the property from the Marriott and Hilton, but no longer. Their club lounges are open during the weekday.

Hard to consider the Manchester GH a full-service property now given the lack of F&B options for a large business/convention property. Closing the Club lounge during the weekday only alienates Hyatt loyalists.

Fortunately there are a number of F&B options nearby including the Marriott next door, which makes easier to just stay at another property (non-Hyatt) to avoid having to leave the hotel in the evenings.
I like the Westin Horton Plaza somewhat
and elites get full breakfast wasn’t a fan of the Marquis
The InterContinental is pretty good too with a superior hard product and no destination on award nights
ok full breakfast for Diamonds and a credits for AMBASSADORS to use towards room service or more lavish breakfast
Hyatt is heading downhill sadly and they went to far in the wrong direction
they are starting to become arrogant to elites or perhaps thinking we won’t notice?
I never thought we would ever see them compromise their standards as for decades they differentiated themselves by being better than other brands/programs
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Old Feb 1, 2026 | 5:05 pm
  #1332  
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U S Grant (Bonvoy) is another San Diego option. It's an iconic historic property with a bunch of suite types that are used for upgrades. No pool or outdoor recreational facilities.
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Old Feb 1, 2026 | 5:13 pm
  #1333  
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Originally Posted by MSPeconomist
U S Grant (Bonvoy) is another San Diego option. It's an iconic historic property with a bunch of suite types that are used for upgrades. No pool or outdoor recreational facilities.
Interestingly the U.S. Grant thread seems to think the Hyatt is a better option. The grass is not always greener.

The US Grant - San Diego, CA [Master Thread]
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Old Feb 2, 2026 | 8:22 am
  #1334  
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Originally Posted by 777 global mile hound
I like the Westin Horton Plaza somewhat
and elites get full breakfast wasn’t a fan of the Marquis
The InterContinental is pretty good too with a superior hard product and no destination on award nights
ok full breakfast for Diamonds and a credits for AMBASSADORS to use towards room service or more lavish breakfast
Hyatt is heading downhill sadly and they went to far in the wrong direction
they are starting to become arrogant to elites or perhaps thinking we won’t notice?
I never thought we would ever see them compromise their standards as for decades they differentiated themselves by being better than other brands/programs
Heard great things about the IC and even better the hotel is connected to Del Frisco's Double Eagle
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Old Feb 2, 2026 | 5:41 pm
  #1335  
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Originally Posted by PoincianaKings
Stayed here last weekend. No upgrade at check in- we were told there was no suite availability. No clue if that is due to max occupancy rules (we were a family of four in the 2 x Queens) or something else. Didn't push it because we didn't really need the extra room.

Valet parking was painfully slow. We had waits of over 15 mins for the car to be brought up. Twice we called down and arrived downstairs to find the valet still hadn't gone to get the car. Call to valet often went unanswered. The hotel also didn't seem to be prepared that a large number of guests would be leaving the hotel in the early hours (5am).

Elevators were also very slow. We were probably assigned a dud floor- 27 given we were last on the elevator ride (or first) so often having to stop. I was amazed at how long the wait for the elevators were.

We did use the Club for breakfast one morning. It was okay- food quality was questionable, probably on a par with an Admirals Club breakfast. The second morning we paid the supplement for the Seaview buffet ($15 for adults, $7.50 for kids) and the food quality was noticeable better.

We didn't use the Club for dinner or lunch mainly because it was painful to take two elevators given the constant waiting. Took us 10mins to get to the Club Lounge the one morning we did use it. Looking at the pics in the previous post maybe we should have visited for dinner or lunch as the food looks a lot better.

Room was tired and showing signs of it age. Shower over the bath didn't feel very Grand Hyatt.

Probably wouldn't stay again.
Does anyone know if Globalists can still pay a supplement to eat breakfast at Seaview, rather than the lounge?
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