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New lounge entry computer interface at LHR

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Old Jan 1, 2026 | 2:13 am
  #31  
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Originally Posted by revorgap
They are used at the newest BA lounges in Miami and Dubai.
AA has them in place at their PHL new Flagship lounge and Admirals Club. They generally work well, however can be a bit glitchy, even when access rules are cut-and-dry. There is a screen that allows you to select if you have guests.
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Old Jan 1, 2026 | 5:37 am
  #32  
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BSL has an agent *and* an automatic barrier.

I believe this is because you can buy your way into the lounge, but that gets you into a separate area where you order snacks and drinks, whereas those with standard lounge access then go upstairs and barrier their way into the free-serve buffet area as usual.
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Old Jan 1, 2026 | 5:41 am
  #33  
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Originally Posted by IAMORGAN
Out of interest would this be deployed at all places where there is a BA lounge or just Heathrow, just Heathrow and Gatwick, just UK or globally?
Id expect this to apply at any BA owned/operated lounge where they previously used FLY for entry.
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Old Jan 1, 2026 | 8:42 am
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Originally Posted by IAMORGAN
Out of interest would this be deployed at all places where there is a BA lounge or just Heathrow, just Heathrow and Gatwick, just UK or globally?
I remember seeing the new system in use in GLA back in July before it closed and also in Edinburgh late October.
GLA sticks in my head because they had to go to another computer to check something after the original screen did a "computer says no" on me.
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Old Jan 1, 2026 | 9:18 am
  #35  
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Yea its being used at ba lounges as well at outstations. Saw it at ABZ lounge today.
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Old Jan 1, 2026 | 9:27 am
  #36  
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Originally Posted by corporate-wage-slave
... so our essential Daseinsberechtigung can sail on to the bar.
My German being a bit lacking, I thought a quick check with an online German/English translation would assist, alas no:



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Old Jan 1, 2026 | 9:50 am
  #37  
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https://www.dict.cc/?s=Daseinsberechtigung

"Right to exist" (where Berechtigung means eligibility/authorisation/entitlement).

Edit: Thinking about it, dict.cc didn't want to only have "raison d'tre" as a translation due to it sounding too French for an English expression 😁

Last edited by adrianlondon; Jan 1, 2026 at 2:52 pm
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Old Jan 1, 2026 | 10:45 am
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Originally Posted by Finland Station
The computer said "no" the other day on arrival at the CCR. The agent could see that I was GGL because of the colour of the boarding pass (a rare occasion of me getting a white one), but the computer resolutely said "no". He tried a few things, a few more attempts, and then gave up. I did not get the impression that there was an override option on the computer, but I was waved in with an apology.
The system also seems to struggle with linking short haul J connections to inbound F long haul legs on the same itinerary.

A recent example: I arrived at the CCR in early December having flown from BOS in First and presented my boarding pass for a domestic connection in CE (same booking reference). It was rejected by the computer, at which point I was informed that I should go to the Flounge instead.

I pointed out that it was a First Class ticket and the lounge agent tried again to no avail. He then tried to take my phone away to go and ask someone - at which point another agent intervened and suggested scanning the inbound boarding pass instead. This worked and I was granted entry with an apology.

Its this sort of thing that they need to sort out - partly because its less than a First Class experience and partly because no doubt some eligible customers (e.g., status-less F inbounds with a short haul connection) will be incorrectly denied access and not know any better to be able to push back.
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Old Jan 1, 2026 | 11:00 am
  #39  
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Originally Posted by adrianlondon
https://www.dict.cc/?s=Daseinsberechtigung

"Right to exist" (where Berechtigung means eligibility/authorisation/entitlement).
Which is not what raison d'tre means, even in English. (See previous post)
Gosh, isn't existence difficult!
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Old Jan 1, 2026 | 11:06 am
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Originally Posted by tjcxx
Gosh, isn't existence difficult!
Compared to learning German, existence is easy.
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Old Jan 1, 2026 | 2:28 pm
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Originally Posted by adrianlondon
Compared to learning German, existence is easy.
And resistance is futile...

Anyway, back to post 8, the origin of this German lesson (thanks, CWS), the sense of it does mean raison d'tre, as we use it in English, and not right to exist.

As they say in Aberdeenshire, it's easy, fin ye ken.
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Old Jan 2, 2026 | 2:50 am
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Originally Posted by tjcxx
And resistance is futile...

Anyway, back to post 8, the origin of this German lesson (thanks, CWS), the sense of it does mean raison d'tre, as we use it in English, and not right to exist.

As they say in Aberdeenshire, it's easy, fin ye ken.
I couldn't get a German to Doric translation
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Old Jan 2, 2026 | 6:29 pm
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Originally Posted by ryanbriar
AA has them in place at their PHL new Flagship lounge and Admirals Club. They generally work well, however can be a bit glitchy, even when access rules are cut-and-dry. There is a screen that allows you to select if you have guests.
The only quirk I've noticed is that they do not work for BA-operated flights with BA BP.
As a BA Gold, flying AA - no issue, gate opens.
As a BA Gold, flying BA - I have to go to the desk to get manually checked-in.
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Old Jan 10, 2026 | 5:41 am
  #44  
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Originally Posted by corporate-wage-slave
There again, if there is an outage on the multiple systems that go into the check-in systems, then at least the lounge system (can someone leak the name to me please?) would - and has - stayed up, so our essential Daseinsberechtigung can sail on to the bar.
The new lounge software is by a company called IEG. This is the same software used by all carriers across Star Alliance for lounge entry management. The UI is literally the same, a grid with logos of all alliance airlines and a green tick appears against the eligible FFP of access (or airline if accessing based on class of service) when the boarding pass is scanned along with the passengers name and flight number below it. In fact Id argue it is much swifter than FLY - Im sure a few of you have had experiences where the system used to circle for a good few seconds after scanning and between passengers. It is essentially instant in the new system. Curiously I see that that along with logos of all oneworld airlines, theres a box that says POS (or at least thats what I believe I read on my nosy eagle-eyed peek at the screen - it certainly wasnt an airline logo). If indeed it was POS that I saw, I wonder if this is paving way for paid access? Just speculation on my part but surely this needs to be a new brilliant enhancement thats been demanded and implemented based on passenger feedback?

Its actually baffling the system isnt used alliance-wide like it is in Star Alliance and it appears oneworld airlines have a piecemeal approach right from UL that need a separate lounge voucher to AAs
that can never quite work out if one is Emerald or Sapphire to Alaskas rather efficient iPads.

Yes I do get that it isnt integrated into the reservation/DCS system, however most agents do have that open in another window and for example the other day I asked for the gate, the efficient agent simply pressed Ctrl + Tab and , voila, they were on the reservation system. Even a less IT efficient agent shouldnt take more than 20 seconds to switchover.

Also I suspect this new system also enables better billing. Particularly when flying non-BA airlines, FLY wasnt the best in reading boarding passes even though it should be. Ive seen occasions where for example an Iberia boarding pass was scanned, it didnt read it, then Ive been waved though as AY Platinum but agent then input BA Gold as the qualifying status in the dropdown boxes, surely this may mean AY arent appropriately charged for access. Just my twopence.

Heres a Press Release from IEGs own website when BA initially rolled it out first at LGW - https://ieg-america.com/blog/british-airways
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Old Jan 10, 2026 | 6:56 am
  #45  
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You'd think it would automate everything, but some more UI work is clearly needed.

The other day the computer refused me twice at FW entrance, as GGL in revenue CW. No guests or anything complicated.

The man knew this was the wrong answer and consulted his colleague. Apparently GGL had to be clicked on somewhere first before scanning.

Maybe not quite as simple a user experience as planned!
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