New lounge entry computer interface at LHR
#31




Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), Hyatt Globalist
Posts: 2,616
AA has them in place at their PHL new Flagship lounge and Admirals Club. They generally work well, however can be a bit glitchy, even when access rules are cut-and-dry. There is a screen that allows you to select if you have guests.
#32

Join Date: Aug 2006
Location: Switzerland
Posts: 2,727
BSL has an agent *and* an automatic barrier.
I believe this is because you can buy your way into the lounge, but that gets you into a separate area where you order snacks and drinks, whereas those with standard lounge access then go upstairs and barrier their way into the free-serve buffet area as usual.
I believe this is because you can buy your way into the lounge, but that gets you into a separate area where you order snacks and drinks, whereas those with standard lounge access then go upstairs and barrier their way into the free-serve buffet area as usual.
#33


Join Date: Oct 2005
Location: London
Programs: BAEC Bronze
Posts: 1,243
#34



Join Date: Jul 2014
Location: Glasgow
Programs: OWE
Posts: 448
GLA sticks in my head because they had to go to another computer to check something after the original screen did a "computer says no" on me.
#36




Join Date: Nov 2006
Programs: Seniors Bus Pass
Posts: 5,561
#37

Join Date: Aug 2006
Location: Switzerland
Posts: 2,727
https://www.dict.cc/?s=Daseinsberechtigung
"Right to exist" (where Berechtigung means eligibility/authorisation/entitlement).
Edit: Thinking about it, dict.cc didn't want to only have "raison d'tre" as a translation due to it sounding too French for an English expression 😁
"Right to exist" (where Berechtigung means eligibility/authorisation/entitlement).
Edit: Thinking about it, dict.cc didn't want to only have "raison d'tre" as a translation due to it sounding too French for an English expression 😁
Last edited by adrianlondon; Jan 1, 2026 at 2:52 pm
#38
Join Date: Jun 2021
Programs: BAEC Gold, LH M&M FTL
Posts: 1,214
The computer said "no" the other day on arrival at the CCR. The agent could see that I was GGL because of the colour of the boarding pass (a rare occasion of me getting a white one), but the computer resolutely said "no". He tried a few things, a few more attempts, and then gave up. I did not get the impression that there was an override option on the computer, but I was waved in with an apology.
A recent example: I arrived at the CCR in early December having flown from BOS in First and presented my boarding pass for a domestic connection in CE (same booking reference). It was rejected by the computer, at which point I was informed that I should go to the Flounge instead.
I pointed out that it was a First Class ticket and the lounge agent tried again to no avail. He then tried to take my phone away to go and ask someone - at which point another agent intervened and suggested scanning the inbound boarding pass instead. This worked and I was granted entry with an apology.
Its this sort of thing that they need to sort out - partly because its less than a First Class experience and partly because no doubt some eligible customers (e.g., status-less F inbounds with a short haul connection) will be incorrectly denied access and not know any better to be able to push back.
#39


Join Date: Apr 2018
Location: LON, between FAB and EGTD
Programs: OWS - AA Lifetime Platinum, BA Silver
Posts: 1,117
https://www.dict.cc/?s=Daseinsberechtigung
"Right to exist" (where Berechtigung means eligibility/authorisation/entitlement).
"Right to exist" (where Berechtigung means eligibility/authorisation/entitlement).
Gosh, isn't existence difficult!
#41


Join Date: Apr 2018
Location: LON, between FAB and EGTD
Programs: OWS - AA Lifetime Platinum, BA Silver
Posts: 1,117
And resistance is futile...
Anyway, back to post 8, the origin of this German lesson (thanks, CWS), the sense of it does mean raison d'tre, as we use it in English, and not right to exist.
As they say in Aberdeenshire, it's easy, fin ye ken.
Anyway, back to post 8, the origin of this German lesson (thanks, CWS), the sense of it does mean raison d'tre, as we use it in English, and not right to exist.
As they say in Aberdeenshire, it's easy, fin ye ken.
#42




Join Date: Nov 2006
Programs: Seniors Bus Pass
Posts: 5,561

Fit like
#43




Join Date: May 2009
Location: LON
Programs: UA 1K; BA Gold
Posts: 171
As a BA Gold, flying AA - no issue, gate opens.
As a BA Gold, flying BA - I have to go to the desk to get manually checked-in.
#44



Join Date: Aug 2019
Location: United Kingdom
Programs: AY Platinum, SK Diamond, TP Gold, BA Gold, LH Senator
Posts: 1,243

Its actually baffling the system isnt used alliance-wide like it is in Star Alliance and it appears oneworld airlines have a piecemeal approach right from UL that need a separate lounge voucher to AAs
that can never quite work out if one is Emerald or Sapphire to Alaskas rather efficient iPads.
Yes I do get that it isnt integrated into the reservation/DCS system, however most agents do have that open in another window and for example the other day I asked for the gate, the efficient agent simply pressed Ctrl + Tab and , voila, they were on the reservation system. Even a less IT efficient agent shouldnt take more than 20 seconds to switchover.
Also I suspect this new system also enables better billing. Particularly when flying non-BA airlines, FLY wasnt the best in reading boarding passes even though it should be. Ive seen occasions where for example an Iberia boarding pass was scanned, it didnt read it, then Ive been waved though as AY Platinum but agent then input BA Gold as the qualifying status in the dropdown boxes, surely this may mean AY arent appropriately charged for access. Just my twopence.

Heres a Press Release from IEGs own website when BA initially rolled it out first at LGW - https://ieg-america.com/blog/british-airways
#45



Join Date: Feb 2011
Location: LON
Programs: BA, TK, EK
Posts: 942
You'd think it would automate everything, but some more UI work is clearly needed.
The other day the computer refused me twice at FW entrance, as GGL in revenue CW. No guests or anything complicated.
The man knew this was the wrong answer and consulted his colleague. Apparently GGL had to be clicked on somewhere first before scanning.
Maybe not quite as simple a user experience as planned!
The other day the computer refused me twice at FW entrance, as GGL in revenue CW. No guests or anything complicated.
The man knew this was the wrong answer and consulted his colleague. Apparently GGL had to be clicked on somewhere first before scanning.
Maybe not quite as simple a user experience as planned!


