Partner award fee refund?
Dec 22, 2025 | 4:44 pm
#1
Original Poster
Join Date: Jan 2024
Programs: Marriott Titanium, QR Gold
Posts: 213
Partner award fee refund?
Hi,
I booked two tickets on CX using Atmos a week ago, but I cancelled them both within 7-8 hours. I was refunded the tax, but not the partner award fee yet. I emailed their refund department - but just so that I know - they still refund those fees correct?
Thanks!
I booked two tickets on CX using Atmos a week ago, but I cancelled them both within 7-8 hours. I was refunded the tax, but not the partner award fee yet. I emailed their refund department - but just so that I know - they still refund those fees correct?
Thanks!
Dec 22, 2025 | 8:06 pm
#3
Join Date: Mar 2025
Programs: Atmos™ Titanium / oneworld Emerald
Posts: 1,529
Dec 23, 2025 | 10:51 pm
#5
Join Date: Mar 2010
Programs: AA, UA, Marriott
Posts: 2,388
I recently cancelled a partner award within 24 hours and the fee refund appeared on my credit card 2 days later. If I recall there was no notice anywhere I was due the refund (which I am), whether email or online, but it arrived quickly so no complaints. After a week it's probably good to followup.
Dec 24, 2025 | 10:49 am
#6
Join Date: Aug 2025
Posts: 89
Dec 24, 2025 | 10:59 am
#7
Join Date: Mar 2025
Programs: Atmos™ Titanium / oneworld Emerald
Posts: 1,529
Not just policy but a DOT mandate. However, this mandate only applies when booking directly with a US airline. It does not apply when booking through a third-party travel agency or when booking with an international airline.
Dec 25, 2025 | 6:50 am
#8
Join Date: Mar 2014
Posts: 1,355
I believe the DoT rule applies to all flights that touch any US territories on any airlines (US or international), irrespective of how they're booked.
Dec 25, 2025 | 9:54 am
#9
Join Date: Mar 2025
Programs: Atmos™ Titanium / oneworld Emerald
Posts: 1,529
- No, the 24-hour refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service.
- If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline.
Dec 25, 2025 | 11:08 am
#10
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,435
Ahem, how exactly does one book an AS mileage award with partner booking fee with a travel agency or partner airline? 
Dec 25, 2025 | 11:23 am
#11
Join Date: Mar 2025
Programs: Atmos™ Titanium / oneworld Emerald
Posts: 1,529
The DoT rule is generic, not specific to partner award bookings. My comment about direct bookings was just an FYI.
Last edited by 1worldFlyer; Dec 25, 2025 at 11:34 am
Dec 25, 2025 | 10:11 pm
#12
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 35K|BA Silver|Marriott Plat|HH Diamond|Hyatt Globalist|ALL Plat
Posts: 2,813
Does the 24-hour refund/reservation requirement apply to tickets purchased or reserved through a travel agent or online travel agency?
- No, the 24-hour refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service.
- If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline.