flight canceled (SMF-DFW-HND-SGN). Rebooked yet downgraded (SMF-DFW-DOH-SGN)
Nov 25, 2025 | 4:13 am
#16
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,702
My luck continues. Having a great experience on QR as always. My baggage is tracked at the baggage office in DFW. They did not transfer it. Going to arrive I. South East Asia wearing the winter clothes off my back. Wasnt smart enough to carry on a change of clothes 😭 will probably have to cancel my Danang flight. Take a later one and go shopping in BKK. Or Stay in Doha and shop there if QR authorized it. Not happy.
Nov 25, 2025 | 6:28 am
#17
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL
Programs: AA PLT, UA SLV, MR LTT, HH LTD
Posts: 10,736
My luck continues. Having a great experience on QR as always. My baggage is tracked at the baggage office in DFW. They did not transfer it. Going to arrive I. South East Asia wearing the winter clothes off my back. Wasnt smart enough to carry on a change of clothes 😭 will probably have to cancel my Danang flight. Take a later one and go shopping in BKK. Or Stay in Doha and shop there if QR authorized it. Not happy.
Nov 25, 2025 | 12:32 pm
#19
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 7,012
Nov 25, 2025 | 3:26 pm
#20
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 46,126
Whose baggage policies apply in the case of AA not getting your bags to QR? If AA, they would usually allow submission of receipts for reasonable expenses. I had no issue getting around $100 for necessities for 2 of us on a delayed bag from PHL-SRQ. That was only 1 day. I imagine you may be waiting more than a day so spend accordingly.
The airline is liable for up to XDR1288 (approx USD1740) for loss or delay to baggage
Should be able to go and purchase what is necessary until bags arrive
If having a decent travel insurance coverage, that may well be a quick and easy way to claim. My credit card will reimburse expenses charged to the card up to $800 at 6 hours delay with addutonal equal amounts at 24 and 48 hours.
Nov 30, 2025 | 4:18 am
#21
Original Poster
Join Date: Jun 2001
Location: SFO/ATL/MEL/BKK
Programs: Marriott Plat, Hilton Diamond, IHG Diamond, Hyatt Globalist UA 1K MM, Delta Diamond
Posts: 2,702
This is AAs response about the downgrade and a few other things. Pretty bad. no offer of downgrade compensation etc. Thank you for contacting American Airlines Customer Relations.
Please accept my sincere apologies for the experience you've described. We're committed to prioritizing our customers in everything we do, and your feedback highlights this commitment. Your valuable insights will be made available to our leadership team to explore necessary improvements and deliver the world-class customer experience you expect from us.
I appreciate your willingness to share your feedback with us. From everyone at American Airlines, thank you for choosing to fly with us. We look forward to the opportunity to welcome you on board again soon.
Please accept my sincere apologies for the experience you've described. We're committed to prioritizing our customers in everything we do, and your feedback highlights this commitment. Your valuable insights will be made available to our leadership team to explore necessary improvements and deliver the world-class customer experience you expect from us.
I appreciate your willingness to share your feedback with us. From everyone at American Airlines, thank you for choosing to fly with us. We look forward to the opportunity to welcome you on board again soon.
Nov 30, 2025 | 6:24 am
#22
Join Date: Oct 2002
Posts: 1,767
Reply back and ask for $ fare difference and miles. This is just the std oops. Our bad response.
This is AAs response about the downgrade and a few other things. Pretty bad. no offer of downgrade compensation etc. Thank you for contacting American Airlines Customer Relations.
Please accept my sincere apologies for the experience you've described. We're committed to prioritizing our customers in everything we do, and your feedback highlights this commitment. Your valuable insights will be made available to our leadership team to explore necessary improvements and deliver the world-class customer experience you expect from us.
I appreciate your willingness to share your feedback with us. From everyone at American Airlines, thank you for choosing to fly with us. We look forward to the opportunity to welcome you on board again soon.
Please accept my sincere apologies for the experience you've described. We're committed to prioritizing our customers in everything we do, and your feedback highlights this commitment. Your valuable insights will be made available to our leadership team to explore necessary improvements and deliver the world-class customer experience you expect from us.
I appreciate your willingness to share your feedback with us. From everyone at American Airlines, thank you for choosing to fly with us. We look forward to the opportunity to welcome you on board again soon.
Dec 1, 2025 | 5:47 am
#24
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 15,158
The OP just got hit with an unfortunate but ultimately unrelated series of events, but luckily it sounded like they were able to roll with it.
Dec 2, 2025 | 7:12 am
#25
Join Date: Jan 2019
Location: GCM, formerly DFW
Programs: AA Exp
Posts: 302
If a seat doesn't open, ask a checkin agent when arriving at the airport if they can code you as "DSR"/standby first class passenger on the standby list so you are listed higher. They might not know what you are asking for, but worth trying.
You can ask the gate too but most gate agents will be unhelpful. Better luck to be found elsewhere.
As noted the refund will be so small it's almost not worth pursuing. So the best outcome would be getting into F on the flight.
You can ask the gate too but most gate agents will be unhelpful. Better luck to be found elsewhere.
As noted the refund will be so small it's almost not worth pursuing. So the best outcome would be getting into F on the flight.
Last edited by bscooter26; Dec 2, 2025 at 7:22 am
Dec 2, 2025 | 12:04 pm
#26
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, BA Gold, DL Gold, Hyatt Globalist, Marriott Lifetime Platinum, probably some others
Posts: 4,932
This is AAs response about the downgrade and a few other things. Pretty bad. no offer of downgrade compensation etc. Thank you for contacting American Airlines Customer Relations.
Please accept my sincere apologies for the experience you've described. We're committed to prioritizing our customers in everything we do, and your feedback highlights this commitment. Your valuable insights will be made available to our leadership team to explore necessary improvements and deliver the world-class customer experience you expect from us.
I appreciate your willingness to share your feedback with us. From everyone at American Airlines, thank you for choosing to fly with us. We look forward to the opportunity to welcome you on board again soon.
Please accept my sincere apologies for the experience you've described. We're committed to prioritizing our customers in everything we do, and your feedback highlights this commitment. Your valuable insights will be made available to our leadership team to explore necessary improvements and deliver the world-class customer experience you expect from us.
I appreciate your willingness to share your feedback with us. From everyone at American Airlines, thank you for choosing to fly with us. We look forward to the opportunity to welcome you on board again soon.
Dec 2, 2025 | 12:33 pm
#27
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 46,126
Substituting LAX for DFW isn't going to make any material difference in reducing the chances for irrops. I suppose the OP could drive to SFO and start there to remove a connection, but what's to say they don't get stuck in traffic or have car problems and miss that flight?
The OP just got hit with an unfortunate but ultimately unrelated series of events, but luckily it sounded like they were able to roll with it.
The OP just got hit with an unfortunate but ultimately unrelated series of events, but luckily it sounded like they were able to roll with it.
any issue with getting to the airport applied regardless