Miles&More award business class booking SCAM!!!
Feb 21, 2025 | 4:19 am
#46
Original Poster
Join Date: Jun 2014
Posts: 20
Those continental flights are now showing availabily in business, as they fixed the problem for the online bookings last wednesday, 19 FEB, in the morning CET. After submiting a claim to the management and since then it seems the problem is, for now, solved. As you booked the ticket on 17 FEB you have now to fix this problem by calling them and we never know the skills of the call center agents...
Feb 21, 2025 | 5:36 am
#47
Join Date: Aug 2004
Posts: 1,033
Happy you solved your issue.
Here in italy they answer from Brno and I they even refuse to transfer me to a supervisor.
They just replied me after I filled the contact form: they cannot assist me for data
protection reasons. Guess they don’t know how to pick the phone up and call a customer affected by their own mistake
this getting more than ridiculous now
Thank you for contacting the Miles & More team.
Please be informed that, for data protection reasons, we are unable to assist you through this communication channel.
We would also like to point out that the process you encountered is the standard procedure for this type of booking. For any modifications or further clarifications, we invite you to contact your local Miles & More service again, where they will be happy to assist you in the best possible way.
We remain at your disposal for any further needs and wish you a pleasant day.
Please be informed that, for data protection reasons, we are unable to assist you through this communication channel.
We would also like to point out that the process you encountered is the standard procedure for this type of booking. For any modifications or further clarifications, we invite you to contact your local Miles & More service again, where they will be happy to assist you in the best possible way.
We remain at your disposal for any further needs and wish you a pleasant day.
Last edited by maclover; Feb 21, 2025 at 5:42 am