Originally Posted by
brooklyn11231
Hello,
and thanks to the brilliant idea of Alex.
I did call the german line, and probably had someone in Berlin.
[…]
I alreday received by new confirmations.
Happy you solved your issue.
Here in italy they answer from Brno and I they even refuse to transfer me to a supervisor.
They just replied me after I filled the contact form: they cannot assist me for data
protection reasons. Guess they don’t know how to pick the phone up and call a customer affected by their own mistake
this getting more than ridiculous now
Thank you for contacting the Miles & More team.
Please be informed that, for data protection reasons, we are unable to assist you through this communication channel.
We would also like to point out that the process you encountered is the standard procedure for this type of booking. For any modifications or further clarifications, we invite you to contact your local Miles & More service again, where they will be happy to assist you in the best possible way.
We remain at your disposal for any further needs and wish you a pleasant day.