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LOT Polish flights cancellations, rerouting and compensation

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Old Jan 9, 2025 | 3:28 pm
  #31  
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Originally Posted by iLied
I must correct you on this. If your flight is cancelled more than 14 days before then you only get booked onto LO. In case of last minute cancellation, then you’ll be rebooked onto any carrier. This practice isn’t any different from other airlines.
Sorry but that’s not true. When BA cancelled their KUL flights this winter they rebooked pax on QR,CX,MH even months out. Some airlines don’t play silly and illegal games.
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Old Jan 10, 2025 | 3:11 am
  #32  
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Originally Posted by Deckter
Sorry but that’s not true. When BA cancelled their KUL flights this winter they rebooked pax on QR,CX,MH even months out. Some airlines don’t play silly and illegal games.
It's a nice gesture that they offered to their customers compared to SK when they axed their route to Japan right after the war in Ukraine - they refused to rebook anyone as it's more than 14 days out and the only option was a full refund.

From what I read LO is pretty bad at that too that they only book you onto LOT and ask you to fly a few days later.
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Old Jan 10, 2025 | 4:33 am
  #33  
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Originally Posted by Gamerska
The experience of the individuals who had their flights cancelled at the last minute (i.e. upon arrival at JFK) was that they were NOT booked onto any carrier. They were told they could fly out ... on the next LOT flight that had space available.

Perhaps I misread the fine print, ie written format, but the experience is something I can confirm.
It is possible LOT has cut back on this due to financial issues. But it’s usual that you get rebooked onto any carrier to get you to destination. I would have thought this would cost LO more money as they’ll have to pay compensation for hotels, etc.
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Old Jan 10, 2025 | 5:26 am
  #34  
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LO will only rebook onto its own flights for schedule changes. See above. If they have major changes, they could get into a reprotection agreement with OAL to accomodate pax if they wanted to, but that costs money they usually don't have if they cancel a route
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Old Jan 10, 2025 | 7:00 am
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This is what I thought would be the case as it’s standard procedure when there’s a last minute issue.
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Old Jan 10, 2025 | 8:57 am
  #36  
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Originally Posted by iLied
It is possible LOT has cut back on this due to financial issues. But it’s usual that you get rebooked onto any carrier to get you to destination. I would have thought this would cost LO more money as they’ll have to pay compensation for hotels, etc.
Firstly LOT is claiming MAJOR profits for the last year. The flights I am referring to are JFK - WAW flights, which operate daily.

When flights are cancelled LOT does not advise passengers in advance, so they travel to JFK, only to be advised there that the flight is cancelled, despite knowing about this some 4 hours earlier. They DO NOT offer hotels or vouchers, just send PAX home. This has occurred in a number of cases. So, they really don't accrue costs to the extent that you would think.
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Old Jan 10, 2025 | 9:58 am
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Originally Posted by Gamerska
Firstly LOT is claiming MAJOR profits for the last year. The flights I am referring to are JFK - WAW flights, which operate daily.

When flights are cancelled LOT does not advise passengers in advance, so they travel to JFK, only to be advised there that the flight is cancelled, despite knowing about this some 4 hours earlier. They DO NOT offer hotels or vouchers, just send PAX home. This has occurred in a number of cases. So, they really don't accrue costs to the extent that you would think.
OMG. What if the pax's home is not close to JFK?
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Old Jan 10, 2025 | 1:47 pm
  #38  
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Originally Posted by Gamerska
Firstly LOT is claiming MAJOR profits for the last year. The flights I am referring to are JFK - WAW flights, which operate daily.

When flights are cancelled LOT does not advise passengers in advance, so they travel to JFK, only to be advised there that the flight is cancelled, despite knowing about this some 4 hours earlier. They DO NOT offer hotels or vouchers, just send PAX home. This has occurred in a number of cases. So, they really don't accrue costs to the extent that you would think.
Can I have more details please? Dates are sufficient.
I know LOT isn't the best airline on earth, but they are obliged to provide duty of care and I can imagine heartbreaking articles in media if cases you described happened.
In last two months LO26 wasn't cancelled or heavily delayed as per FlightAware. I also did not find any article about stranded passengers of LO.
So pics or it didn't happen
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Old Jan 10, 2025 | 5:17 pm
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Originally Posted by nieszprot
Can I have more details please? Dates are sufficient.
I know LOT isn't the best airline on earth, but they are obliged to provide duty of care and I can imagine heartbreaking articles in media if cases you described happened.
In last two months LO26 wasn't cancelled or heavily delayed as per FlightAware. I also did not find any article about stranded passengers of LO.
So pics or it didn't happen
Thanks for accusing me of being a liar. I certainly can't send you text messages from individuals who wrote to me privately with no expectation of public disclosure.

As for no 'heavily delayed flights' 'in the last two months' - I can confirm (and wrote about it on Flyertalk, that I was on a flight schedule for a 22:35 departure that did not depart until past 01:10... and that was just seven weeks ago. You can also see that on the following day the flight departed at 00:30. Now, you may consider a 2 and 40 minute delay, or a 2 hour delay to be de minimus. I happen to disagree. Of course you won't find any article - those passengers are primarily once a year tourist non-English speaking travellers who don't use flyertalk and US media are running around JFK checking on delays.
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Old Jan 10, 2025 | 6:02 pm
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Originally Posted by Gamerska
Thanks for accusing me of being a liar. I certainly can't send you text messages from individuals who wrote to me privately with no expectation of public disclosure.

As for no 'heavily delayed flights' 'in the last two months' - I can confirm (and wrote about it on Flyertalk, that I was on a flight schedule for a 22:35 departure that did not depart until past 01:10... and that was just seven weeks ago. You can also see that on the following day the flight departed at 00:30. Now, you may consider a 2 and 40 minute delay, or a 2 hour delay to be de minimus. I happen to disagree. Of course you won't find any article - those passengers are primarily once a year tourist non-English speaking travellers who don't use flyertalk and US media are running around JFK checking on delays.
Just thought I would show the last 10 days data... except for the flight on Jan 09... please show a flight that left timely...

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Old Jan 10, 2025 | 11:28 pm
  #41  
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Originally Posted by Gamerska
Thanks for accusing me of being a liar. I certainly can't send you text messages from individuals who wrote to me privately with no expectation of public disclosure.

As for no 'heavily delayed flights' 'in the last two months' - I can confirm (and wrote about it on Flyertalk, that I was on a flight schedule for a 22:35 departure that did not depart until past 01:10... and that was just seven weeks ago. You can also see that on the following day the flight departed at 00:30. Now, you may consider a 2 and 40 minute delay, or a 2 hour delay to be de minimus. I happen to disagree. Of course you won't find any article - those passengers are primarily once a year tourist non-English speaking travellers who don't use flyertalk and US media are running around JFK checking on delays.
I didn't call you liar, I just asked for proofs, what I don't think means the same. My point was not to blame anyone, but to discuss facts and I am far from defending LOT (they are average airline and in terms of IRROPs, not better or worse than any other).
I admit I didn't ask what the heavy delay is, maximum delay for last two weeks is like 2 hours on departure, what of course is not fine, but not tragic as well (I expected to see delays of 4 hours and more, even postponing departure for next day).
Also, as LOT is Polish company, many incidents/problems are reported in Polish media. I recall articles in TVN24 about rejected take-offs or cancelled flights, but nothing about stranded passengers (like this, not LOT related).
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Old Jan 13, 2025 | 12:00 pm
  #42  
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Last September I had a one-way booked HAM-WAW. The evening flight was cancelled about 5 days out, so a schedule adjustment. I was rebooked the following day early morning automatically. I got an email, so I knew about it. I travelled to HAM anyway, as I would not make the early morning flight from mid-Germany anyways. I booked myself a hotel, and flown the day after. LOT has refused EU261 and to refund a (cheap hotel bill - ca 100 EUR). I wrote them a more formal response, quoting the regulation and they budget. The compensation flown into my account in several days. They still declined the duty of care. Since this was a work trip, and I have enough to do, at that point, I have claimed the extra night from my employer. But I was P***ED off at LO for declining duty of care. They response was something to the effect that "they only provide this to the people in need who are stranded", and (me guessing) they did not consider me stranded because my ticket was one way. I think this was legally possible to win, but as said, I had no energy to press.

After this, I am now rather skeptical flying LO anywhere on personal dime, with no travel account to cover up for their f*ck ups.
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Old Jan 13, 2025 | 9:53 pm
  #43  
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Originally Posted by SK2751
Last September I had a one-way booked HAM-WAW. The evening flight was cancelled about 5 days out, so a schedule adjustment. I was rebooked the following day early morning automatically. I got an email, so I knew about it. I travelled to HAM anyway, as I would not make the early morning flight from mid-Germany anyways. I booked myself a hotel, and flown the day after. LOT has refused EU261 and to refund a (cheap hotel bill - ca 100 EUR). I wrote them a more formal response, quoting the regulation and they budget. The compensation flown into my account in several days. They still declined the duty of care. Since this was a work trip, and I have enough to do, at that point, I have claimed the extra night from my employer. But I was P***ED off at LO for declining duty of care. They response was something to the effect that "they only provide this to the people in need who are stranded", and (me guessing) they did not consider me stranded because my ticket was one way. I think this was legally possible to win, but as said, I had no energy to press.

After this, I am now rather skeptical flying LO anywhere on personal dime, with no travel account to cover up for their f*ck ups.
I guess since this is the report of 'just' one flyertalk member, and hasn't been reported in the Polish media, and there are no pics - it, to quote Nieszprot, 'it didn't happen'.

Personally, I surmise that the flight had more one than one seat sold, and that at least 50% of the pax were Polish speakers, yet, Polish media didn't pick it up.

And that is what happens with the TATL flights that get cancelled. It happens and doesn't get reported in the media...


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Old Jan 14, 2025 | 1:57 am
  #44  
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Originally Posted by SK2751
Last September I had a one-way booked HAM-WAW. The evening flight was cancelled about 5 days out, so a schedule adjustment. I was rebooked the following day early morning automatically. I got an email, so I knew about it. I travelled to HAM anyway, as I would not make the early morning flight from mid-Germany anyways. I booked myself a hotel, and flown the day after. LOT has refused EU261 and to refund a (cheap hotel bill - ca 100 EUR).
The rule is that you have to give the airline an opportunity to provide care. So you have to show you provided them a chance and failing the response you booked your own (reasonable) accomodation. This could as simple as writing a email to LOT saying 'you rebooked me I need a room, please provide me a booking by xx:yy on zz/aa/20bb or I will book my own and submit for reimbursement.'.
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Old Jan 14, 2025 | 3:04 am
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Good hint! I like simple things that put oil on non-cooperative machinery. (not always clear where to send the email, but will definitely try it on LO next time).
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