LOT Polish flights cancellations, rerouting and compensation
#31




Join Date: Aug 2019
Location: BER
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Sorry but that’s not true. When BA cancelled their KUL flights this winter they rebooked pax on QR,CX,MH even months out. Some airlines don’t play silly and illegal games.
#32
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From what I read LO is pretty bad at that too that they only book you onto LOT and ask you to fly a few days later.
#33



Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 957
The experience of the individuals who had their flights cancelled at the last minute (i.e. upon arrival at JFK) was that they were NOT booked onto any carrier. They were told they could fly out ... on the next LOT flight that had space available.
Perhaps I misread the fine print, ie written format, but the experience is something I can confirm.
Perhaps I misread the fine print, ie written format, but the experience is something I can confirm.
#34
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,534
LO will only rebook onto its own flights for schedule changes. See above. If they have major changes, they could get into a reprotection agreement with OAL to accomodate pax if they wanted to, but that costs money they usually don't have if they cancel a route
#36



Join Date: Dec 2010
Programs: M&M Senator
Posts: 554
When flights are cancelled LOT does not advise passengers in advance, so they travel to JFK, only to be advised there that the flight is cancelled, despite knowing about this some 4 hours earlier. They DO NOT offer hotels or vouchers, just send PAX home. This has occurred in a number of cases. So, they really don't accrue costs to the extent that you would think.
#37
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Firstly LOT is claiming MAJOR profits for the last year. The flights I am referring to are JFK - WAW flights, which operate daily.
When flights are cancelled LOT does not advise passengers in advance, so they travel to JFK, only to be advised there that the flight is cancelled, despite knowing about this some 4 hours earlier. They DO NOT offer hotels or vouchers, just send PAX home. This has occurred in a number of cases. So, they really don't accrue costs to the extent that you would think.
When flights are cancelled LOT does not advise passengers in advance, so they travel to JFK, only to be advised there that the flight is cancelled, despite knowing about this some 4 hours earlier. They DO NOT offer hotels or vouchers, just send PAX home. This has occurred in a number of cases. So, they really don't accrue costs to the extent that you would think.
#38




Join Date: Jul 2016
Location: SOF
Programs: A3
Posts: 213
Firstly LOT is claiming MAJOR profits for the last year. The flights I am referring to are JFK - WAW flights, which operate daily.
When flights are cancelled LOT does not advise passengers in advance, so they travel to JFK, only to be advised there that the flight is cancelled, despite knowing about this some 4 hours earlier. They DO NOT offer hotels or vouchers, just send PAX home. This has occurred in a number of cases. So, they really don't accrue costs to the extent that you would think.
When flights are cancelled LOT does not advise passengers in advance, so they travel to JFK, only to be advised there that the flight is cancelled, despite knowing about this some 4 hours earlier. They DO NOT offer hotels or vouchers, just send PAX home. This has occurred in a number of cases. So, they really don't accrue costs to the extent that you would think.
I know LOT isn't the best airline on earth, but they are obliged to provide duty of care and I can imagine heartbreaking articles in media if cases you described happened.
In last two months LO26 wasn't cancelled or heavily delayed as per FlightAware. I also did not find any article about stranded passengers of LO.
So pics or it didn't happen
#39



Join Date: Dec 2010
Programs: M&M Senator
Posts: 554
Can I have more details please? Dates are sufficient.
I know LOT isn't the best airline on earth, but they are obliged to provide duty of care and I can imagine heartbreaking articles in media if cases you described happened.
In last two months LO26 wasn't cancelled or heavily delayed as per FlightAware. I also did not find any article about stranded passengers of LO.
So pics or it didn't happen
I know LOT isn't the best airline on earth, but they are obliged to provide duty of care and I can imagine heartbreaking articles in media if cases you described happened.
In last two months LO26 wasn't cancelled or heavily delayed as per FlightAware. I also did not find any article about stranded passengers of LO.
So pics or it didn't happen
As for no 'heavily delayed flights' 'in the last two months' - I can confirm (and wrote about it on Flyertalk, that I was on a flight schedule for a 22:35 departure that did not depart until past 01:10... and that was just seven weeks ago. You can also see that on the following day the flight departed at 00:30. Now, you may consider a 2 and 40 minute delay, or a 2 hour delay to be de minimus. I happen to disagree. Of course you won't find any article - those passengers are primarily once a year tourist non-English speaking travellers who don't use flyertalk and US media are running around JFK checking on delays.
#40



Join Date: Dec 2010
Programs: M&M Senator
Posts: 554
Thanks for accusing me of being a liar. I certainly can't send you text messages from individuals who wrote to me privately with no expectation of public disclosure.
As for no 'heavily delayed flights' 'in the last two months' - I can confirm (and wrote about it on Flyertalk, that I was on a flight schedule for a 22:35 departure that did not depart until past 01:10... and that was just seven weeks ago. You can also see that on the following day the flight departed at 00:30. Now, you may consider a 2 and 40 minute delay, or a 2 hour delay to be de minimus. I happen to disagree. Of course you won't find any article - those passengers are primarily once a year tourist non-English speaking travellers who don't use flyertalk and US media are running around JFK checking on delays.
As for no 'heavily delayed flights' 'in the last two months' - I can confirm (and wrote about it on Flyertalk, that I was on a flight schedule for a 22:35 departure that did not depart until past 01:10... and that was just seven weeks ago. You can also see that on the following day the flight departed at 00:30. Now, you may consider a 2 and 40 minute delay, or a 2 hour delay to be de minimus. I happen to disagree. Of course you won't find any article - those passengers are primarily once a year tourist non-English speaking travellers who don't use flyertalk and US media are running around JFK checking on delays.

#41




Join Date: Jul 2016
Location: SOF
Programs: A3
Posts: 213
Thanks for accusing me of being a liar. I certainly can't send you text messages from individuals who wrote to me privately with no expectation of public disclosure.
As for no 'heavily delayed flights' 'in the last two months' - I can confirm (and wrote about it on Flyertalk, that I was on a flight schedule for a 22:35 departure that did not depart until past 01:10... and that was just seven weeks ago. You can also see that on the following day the flight departed at 00:30. Now, you may consider a 2 and 40 minute delay, or a 2 hour delay to be de minimus. I happen to disagree. Of course you won't find any article - those passengers are primarily once a year tourist non-English speaking travellers who don't use flyertalk and US media are running around JFK checking on delays.
As for no 'heavily delayed flights' 'in the last two months' - I can confirm (and wrote about it on Flyertalk, that I was on a flight schedule for a 22:35 departure that did not depart until past 01:10... and that was just seven weeks ago. You can also see that on the following day the flight departed at 00:30. Now, you may consider a 2 and 40 minute delay, or a 2 hour delay to be de minimus. I happen to disagree. Of course you won't find any article - those passengers are primarily once a year tourist non-English speaking travellers who don't use flyertalk and US media are running around JFK checking on delays.
I admit I didn't ask what the heavy delay is, maximum delay for last two weeks is like 2 hours on departure, what of course is not fine, but not tragic as well (I expected to see delays of 4 hours and more, even postponing departure for next day).
Also, as LOT is Polish company, many incidents/problems are reported in Polish media. I recall articles in TVN24 about rejected take-offs or cancelled flights, but nothing about stranded passengers (like this, not LOT related).
#42



Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG, LH SEN
Posts: 2,566
Last September I had a one-way booked HAM-WAW. The evening flight was cancelled about 5 days out, so a schedule adjustment. I was rebooked the following day early morning automatically. I got an email, so I knew about it. I travelled to HAM anyway, as I would not make the early morning flight from mid-Germany anyways. I booked myself a hotel, and flown the day after. LOT has refused EU261 and to refund a (cheap hotel bill - ca 100 EUR). I wrote them a more formal response, quoting the regulation and they budget. The compensation flown into my account in several days. They still declined the duty of care. Since this was a work trip, and I have enough to do, at that point, I have claimed the extra night from my employer. But I was P***ED off at LO for declining duty of care. They response was something to the effect that "they only provide this to the people in need who are stranded", and (me guessing) they did not consider me stranded because my ticket was one way. I think this was legally possible to win, but as said, I had no energy to press.
After this, I am now rather skeptical flying LO anywhere on personal dime, with no travel account to cover up for their f*ck ups.
After this, I am now rather skeptical flying LO anywhere on personal dime, with no travel account to cover up for their f*ck ups.
#43



Join Date: Dec 2010
Programs: M&M Senator
Posts: 554
Last September I had a one-way booked HAM-WAW. The evening flight was cancelled about 5 days out, so a schedule adjustment. I was rebooked the following day early morning automatically. I got an email, so I knew about it. I travelled to HAM anyway, as I would not make the early morning flight from mid-Germany anyways. I booked myself a hotel, and flown the day after. LOT has refused EU261 and to refund a (cheap hotel bill - ca 100 EUR). I wrote them a more formal response, quoting the regulation and they budget. The compensation flown into my account in several days. They still declined the duty of care. Since this was a work trip, and I have enough to do, at that point, I have claimed the extra night from my employer. But I was P***ED off at LO for declining duty of care. They response was something to the effect that "they only provide this to the people in need who are stranded", and (me guessing) they did not consider me stranded because my ticket was one way. I think this was legally possible to win, but as said, I had no energy to press.
After this, I am now rather skeptical flying LO anywhere on personal dime, with no travel account to cover up for their f*ck ups.
After this, I am now rather skeptical flying LO anywhere on personal dime, with no travel account to cover up for their f*ck ups.
Personally, I surmise that the flight had more one than one seat sold, and that at least 50% of the pax were Polish speakers, yet, Polish media didn't pick it up.
And that is what happens with the TATL flights that get cancelled. It happens and doesn't get reported in the media...
#44
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,534
Last September I had a one-way booked HAM-WAW. The evening flight was cancelled about 5 days out, so a schedule adjustment. I was rebooked the following day early morning automatically. I got an email, so I knew about it. I travelled to HAM anyway, as I would not make the early morning flight from mid-Germany anyways. I booked myself a hotel, and flown the day after. LOT has refused EU261 and to refund a (cheap hotel bill - ca 100 EUR).




