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Old May 21, 2014, 6:35 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: jerry a. laska
Please list any issues/queries here. Updated to post # 87 plus 129.

iOS

Problem :
-upgrade button doesnt work. It delivers MMB section but no upgrade ability (says to use normal website)
-seat map doesnt work (just shows random symbols, not sure if iOS or Android related)
-BEY is in the "Europe" category rather than Middle East
-FDH: an extra "f"
-passbook error fails to download boarding pass - details here.
-On the flight status pages, there is no way to refresh the flight status to view latest information - surely you should be able to swipe down to refresh?
-Wifi password page lists closed BA lounges - Nairobi, Istanbul, Mumbai.
- app doesn't seem to update booking details when a return flight is changed via TA after outbound flown, second time I've experienced it recently (resolved when I check-in for booking via ba.com, albeit with a big of a lag - 5 mins+)
- Unable to download terminal maps because hard-coded server name no longer exists
- Ability to download mobile BPs is tied to phone clock showing 24 hours before departure whereas on connections and same-day returns the BP can be available before this.
-Business UK status not showning fast track status.
- The app fails to redirect to AA correctly to change seats on a BA booking
- receiving between 13-15 notifications per OLCI on notifications screen for each flight (testing ios10).
- App shuts down audio playing on other apps when certain BA app pages are loaded, including award search.
- The iPad app does not show the current year's tier points once you retain GGL. A panel on the My Account page, that I assume shows progress to the next tier, simply says you have retained GGL.
- as guest, Wallet boarding pass does not show oneworld status
- App does not display account info and current status/card "We're sorry, something went wrong" See post 1981.

Query :
-will gate numbers and baggage carousel numbers for non UK airports be displayed?
-Does the timer that determines how soon after departure time the "your next flight" section is updated work? And does this adjust with delays to the flight?
-where did the airport maps go?
-no pictures on the new destinations

Feature Request :
-Facility to add membership card to Wallet
-Booking of awards within the app
-GUI menu button move to left hand side
-synch across devices so if checked in on PC then ability to directly get BP
-gate number displayed on BP
-display booking class in MMB section under further details. (currently this only works using the upgrade button and then clicking on the flight segment in question)
-consistent UI (some sections are new and some revert to mobile site GUI)
-swipe to go back one step as per Apple standards
-change style to tabs instead of home screen and hamburger system
-weather shown should be for date of arrival (if less than 2 weeks away)
-HHA missing info (household account)
-resize add a booking on my bookings screen (too much real estate)
-contact us shows general contact info and not status specific info. (Gold line example)
-opton to turn off the return fares from London bit on bottom of home screen
-A hopeless request, but can it not be made to work with iOS6?
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status on boarding passes please - if ba.com does, so should the app
- Add functionality to allow tracking of your bag (i.e. showing the last point of scan within the baggage tracing system) similar to that on the US Airways app.
- Add a CCR card display please.

Android

Problem :
-Flight Status, by Route & by Airport.
-The airport master data is loaded as :London, United Kingdom, LCY, City Airport
London, United Kingdom, LGW, Gatwick
London, United Kingdom, LHR, Heathrow
Which ever one you choose, it displays as "London, United..", so you can't tellwhich airport you've selected.
-upgrade button doesnt work. It delivers sorry all available seats have been sold (incorrectly)
-changing seat button doesnt work (may just be current BA.com issue related)
-seat map doesnt work (just shows random symbols, not sure if iOS or Android related)
- Issues with reloading bookings after flight has been changed

Query :
-Android Widget no longer seems to exist. Is this intentional?
-version needed to upgrade app? (4.0.2 or earlier compatibility)?
-old boarding passes, are they still available? - yes, just go into previous bookings(EDIflyer)

Feature Request :
-Executive Club contact details (with the appropriate number for logged-in user's current tier)
-Booking of awards within the app
-add to calendar feature should allocate time according to flight duration not a fixed 1 hour
-smoother scrolling
-better contrast when Silver status and text at top of app window (white text)
- For those of us who use both iOS and Android, minor request but can we have 'My account' list Avios and TPs in the same order (Android shows TPs then Avios, iOS shows Avios then TPs)
- Similarly can the menu be consistently either top left or top right on both (top right IMHO)
- Can it show LT TPs (at the very least in Full account details, if not on the main page with current Avios/TPs)
- Can it show GGL status properly please - if ba.com does, so should the app

.


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Old May 29, 2024 | 4:35 am
  #1681  
 
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Originally Posted by GoNorth
Sadly, it seems to be a deeper problem than that and affecting many people. I even tried uninstall and reinstall but it's properly broke this time and probably requires an update to the app.
It maybe related to the account renewals, change of membership years! Im on the latest version and its working for me on iOS. Its an odd one.
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Old May 29, 2024 | 7:50 am
  #1682  
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Originally Posted by GoNorth
Sadly, it seems to be a deeper problem than that and affecting many people. I even tried uninstall and reinstall but it's properly broke this time and probably requires an update to the app.
mine was broken yesterday, but corrected itself after a few swipe-down refreshes.
My wifes app remains stubbornly unresponsive recent transactions is up to date, but account details is borked.
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Old May 30, 2024 | 10:16 am
  #1683  
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Originally Posted by Annekr
Has anyone found a fix for this yet? I made it to silver a couple of weeks ago and since then only get the something went wrong message.
I made Gold yesterday and it's been broken ever since.
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Old May 30, 2024 | 10:55 am
  #1684  
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Originally Posted by GoNorth
Sadly, it seems to be a deeper problem than that and affecting many people. I even tried uninstall and reinstall but it's properly broke this time and probably requires an update to the app.
Yep, it's broken on my phone having recently reached silver. A bit of an experiment - I recently got a new tablet and tried signing into the app on that, and it's broken there too. So definitely seems to be account-related rather than device-specific.
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Old Jun 1, 2024 | 1:28 am
  #1685  
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I did report the account details issue to BA and received a response yesterday asking for more information. I responded to the email and delivery of the email failed. I tried again this morning and same error message 🤷🏻‍♂️

Delivery has failed to these recipients or groups:

British Airways Executive Club ([email protected])
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.


I did use the web form to send my response but this is really poor.
ademanuele is offline  
Old Jun 1, 2024 | 5:07 am
  #1686  
 
Join Date: May 2024
Programs: BA Silver
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Cant show silver status banner on my app

Hi.
i can open my BA exec. Club normally and see my bookings but cant view my (silver) status banner showing Avios and when my status ends.
the page just says SOMETHING WENT WRONG.
The fault is on all my devices and on my friends phone when I log on there.
any ideas? BA were of no help when I phoned
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Old Jun 1, 2024 | 5:51 am
  #1687  
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Ive been getting the same for the past week or so. Unable to view the digital membership card in the app, just seeing the something went wrong message. I suspect its related to the recent addition of a message in the account page about Tier Point years that has broken something. Im sure theyll figure it out and fix iteventually!
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Old Jun 1, 2024 | 5:51 am
  #1688  
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Have you tried logging out and in again- tends to solve most (not all) app problems from me in terms of updating things
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Old Jun 1, 2024 | 5:54 am
  #1689  
 
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Same for me, it coincided when I crossed the 600 points barrier.

Logging out of the app didn't do anything.

I wondered if it was because I'm approaching the end of my year (June 8th) with the new year nonsense at play?
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Old Jun 1, 2024 | 6:15 am
  #1690  
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Originally Posted by piratechicken
Same for me, it coincided when I crossed the 600 points barrier.

Logging out of the app didn't do anything.

I wondered if it was because I'm approaching the end of my year (June 8th) with the new year nonsense at play?
nothing to do with year end, I am/was a September and I'm getting this too.

It's quite exhilarating sometimes, just wondering what BA IT balls up you will be faced with today...
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Old Jun 1, 2024 | 6:56 am
  #1691  
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Also silver with a September date and mine show up fine. So the usual crapshoot.
etiene is offline  
Old Jun 1, 2024 | 7:05 am
  #1692  
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The app is a serious cr@p-fest , I noticed today that it's suggesting that I only need 600 TP for Gold...

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Old Jun 2, 2024 | 11:59 am
  #1693  
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Android app is currently in fine shape.

You can check-in for a flight after 3 or 4 attempts, but it is totally impossible to get your boarding pass.
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Old Jun 2, 2024 | 2:06 pm
  #1694  
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Originally Posted by piratechicken
Same for me, it coincided when I crossed the 600 points barrier.

Logging out of the app didn't do anything.

I wondered if it was because I'm approaching the end of my year (June 8th) with the new year nonsense at play?
Im a June 8th person too, and it stopped working for me last week when the message appeared also. On the same note family members who have dates in the winter its working fine.
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Old Jun 2, 2024 | 10:23 pm
  #1695  
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Im January and it stopped working when the app was updated just over a week ago. My wife is Bronze with renewal in April and app works ok for her. I wonder if issue is related to status?
ademanuele is offline  


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