Aug 18, 2023, 4:44 am
Last edit by: intuition
The real Q&A
Please note that this wiki may have outdated and incorrect info. It was created in a time when official and reliable information was scarce. Now there are a lot more info at https://www.finnair.com/fi-en/finnai...r-plus-changes which is where you should be looking.
What is spend actually?
Fare-component
Travel-extras*
*) Finnair.com says all add-ons are considered spend and linked listing includes hotels, cab and rentalcars. This is likely not true, but clarification is needed.
What is not spend?
"Taxes, fees and other airport- and servicefees"
On 2023-09-20 Finnair webpages changed to specify that everything under "Taxes, fees and charges" is considered not spend, expect something called "Extra fee". What this is and when it will be charged is unknown.
Award flights, regardless of how much you spend on add-ons, will give you zero spend and thus zero Avios and zero tierpoints.
Any spend onboard (eg food and drink items) are not considered spend with Finnair and earns zero.
Currency
Will spend be converted to EUR (or will there be earning tables in each currency)?
If you buy your flight tickets and travel extras in other currency than euro (for example, in USD, GBP or SEK), the total amount of your purchase (excluding taxes, other fees except for possible Extra fee, and other airport and service charges) will be first converted to euros and then multiplied with your tier’s multiplier.
How will currency conversion be done (official exchange rates, IATA, Finnair internal?)
Needs clarification
When will currency conversion take place (time of purchase, time of point crediting, time of bookkeping)?
Needs clarification
Tiers
Tiers will have earning multipliers for AY spend - what are they?
Avios = spend x tier multiplier but the multiplying factor needs clarification
Basic 6x
Silver 7x
Gold 8x
Platinum 9x
Lumo 10x
Tiers will have multipliers for partner earnings tables - what are they?
They are said to be between 1,10 and 1,25 depending on tier. The exact multipliers are not disclosed, but likely they will continue as of today (silver 1,1, gold 1,15 and Platinum & lumo 1,25)
The wording on ay.com has changed. There is no longer a mention of tier multipliers for partners. Earning tables are still unknown, but wording on site now is
Tiers will have new thresholds - what will they be?
Same TP requirement for reaching a tier and for renewing a tier.
Finnair Plus Silver 15 000
Finnair Plus Gold 45 000
Finnair Plus Platinum 80 000
Finnair Plus Platinum Lumo 300 000 (of which 250 000 collected from Finnair)
Lifetime tiers - what are their thresholds, how will previous lifetime tier points be accounted for?
Previuis lifetime total will be converted as 3:2.
New tiers are
Gold 2 000 000
Platinum 3 300 000
Tier points
TP is said to be 1:1 with Avios. Will this be true for avios/tp earned on all partner airlines?
Needs clarification
The change-over
When is the change-over done?
Needs clarification
Finnair has communicated different vague things, "early 2024" and "first half of 2024". They have said dates will be anounced "later in 2023".
Finnair have now said end of January as a change over date (also indicating change-over will take several days of processing). The final announcement is said to be 1 month in advance. At this point, we are looking at committing announcement during Christmas break.
Now the fixed date for the changeover is 9 March 2024
What will happen at change-over?
All existing AP and TP at that point will be reduced as 3:2 (-33%).
Tickets booked before change-over will earn according to old rules but with reduction 3:2 (-33%) - a table has been published with values seemingly rounded to nearest 10 avios.
Segment counter will be set to zero and disappear. Regardless of exact change-over date, this text from finnair.com indicates last evaluation will be held 31 January 2024:
What will awards cost?
Needs clarification
Award charts are vaguely said to be reduced by 3:2 on average, but unclear if this Finnair charts or partner charts or a combination. Some charts are not easily reduced 3:2
Please note that this wiki may have outdated and incorrect info. It was created in a time when official and reliable information was scarce. Now there are a lot more info at https://www.finnair.com/fi-en/finnai...r-plus-changes which is where you should be looking.
What is spend actually?
Fare-component
Travel-extras*
*) Finnair.com says all add-ons are considered spend and linked listing includes hotels, cab and rentalcars. This is likely not true, but clarification is needed.
What is not spend?
"Taxes, fees and other airport- and servicefees"
On 2023-09-20 Finnair webpages changed to specify that everything under "Taxes, fees and charges" is considered not spend, expect something called "Extra fee". What this is and when it will be charged is unknown.
Award flights, regardless of how much you spend on add-ons, will give you zero spend and thus zero Avios and zero tierpoints.
Any spend onboard (eg food and drink items) are not considered spend with Finnair and earns zero.
Currency
Will spend be converted to EUR (or will there be earning tables in each currency)?
If you buy your flight tickets and travel extras in other currency than euro (for example, in USD, GBP or SEK), the total amount of your purchase (excluding taxes, other fees except for possible Extra fee, and other airport and service charges) will be first converted to euros and then multiplied with your tier’s multiplier.
How will currency conversion be done (official exchange rates, IATA, Finnair internal?)
Needs clarification
When will currency conversion take place (time of purchase, time of point crediting, time of bookkeping)?
Needs clarification
Tiers
Tiers will have earning multipliers for AY spend - what are they?
Avios = spend x tier multiplier but the multiplying factor needs clarification
Basic 6x
Silver 7x
Gold 8x
Platinum 9x
Lumo 10x
Tiers will have multipliers for partner earnings tables - what are they?
The wording on ay.com has changed. There is no longer a mention of tier multipliers for partners. Earning tables are still unknown, but wording on site now is
Tier point qualification and collecting loyalty currency on flights that are marketed or operated* by a partner airline, including Finnair codeshare flights, will continue to be based on the travel class, booking class and distance flown, but the distance flown will be changed from kilometres to miles.
Tiers will have new thresholds - what will they be?
Same TP requirement for reaching a tier and for renewing a tier.
Finnair Plus Silver 15 000
Finnair Plus Gold 45 000
Finnair Plus Platinum 80 000
Finnair Plus Platinum Lumo 300 000 (of which 250 000 collected from Finnair)
Lifetime tiers - what are their thresholds, how will previous lifetime tier points be accounted for?
Previuis lifetime total will be converted as 3:2.
New tiers are
Gold 2 000 000
Platinum 3 300 000
Tier points
TP is said to be 1:1 with Avios. Will this be true for avios/tp earned on all partner airlines?
Needs clarification
The change-over
When is the change-over done?
Needs clarification
Now the fixed date for the changeover is 9 March 2024
What will happen at change-over?
All existing AP and TP at that point will be reduced as 3:2 (-33%).
Tickets booked before change-over will earn according to old rules but with reduction 3:2 (-33%) - a table has been published with values seemingly rounded to nearest 10 avios.
Segment counter will be set to zero and disappear. Regardless of exact change-over date, this text from finnair.com indicates last evaluation will be held 31 January 2024:
In late January 2024, Finnair Plus program will become spend-based. Starting from 1 February 2024 it is not possible to reach tiers based on the number of flights only. At the same time, we will remove the number of flights from members’ Finnair Plus profile.Until then, we will count all the scheduled Finnair or other oneworld airlines’ flights that you have flown. If you have flown enough qualified flights or collected enough tier points by 31 January 2024 to renew your current tier, you will maintain your tier. Or, if you have flown enough qualified flights or collected enough tier points by 31 January 2024 to qualify for a higher tier, you will move up to a higher tier.
Needs clarification
Award charts are vaguely said to be reduced by 3:2 on average, but unclear if this Finnair charts or partner charts or a combination. Some charts are not easily reduced 3:2
Finnair Plus to go spend-based and Avios [Implemented 9 march 2024]
Aug 19, 2023 | 5:10 am
#211
Join Date: Oct 2006
Location: Keskellä metsää
Programs: Onko teillä S-etukorttia?
Posts: 1,410
Ilta-Sanomat published story 15 minutes ago with some comments from SVP Communications.
Sorry only in Finnish.
Bolding is mine.
https://www.is.fi/taloussanomat/art-2000009794348.html Link if you want to give clicks to IS.
Sorry only in Finnish.
LENTOYHTIÖ Finnairin ilmoitus muuttaa kanta-asiakas.ohjelmaansa on aiheuttanut vilkasta keskustelua sosiaalisessa mediassa.
Finnair kertoi tällä viikolla, että se muuttaa kanta-asiakas.ohjelmansa käytettyyn raha.määrään perustuvaksi. Samalla Finnair siirtyy muun muassa British Airwaysin ja Iberian käyttämään Avios-kanta-asiakasvaluuttaan.
Kanta-asiakasvaluuttaa kertyy ensi vuoden alusta lähtien Finnairilta ostettujen lentojen ja lisäpalveluiden yhteissumman perusteella.
Aiemmin Finnairin Plus-järjestelmässä on otettu huomioon myös ostettujen lentojen määrä, joka on vaikuttanut eri jäsentasojen saavuttamiseen.
Plus-jäseniä on nykyisin yli neljä miljoonaa.
Suuri osa asiakkaiden kommenteista koskee sitä, että lentojen määrä ei vaikuta enää jäsentasoihin ja sitä, ettei uuden kanta-asiakasvaluutan kerryttämisestä ole vielä tarkkaa tietoa.
– Lojaalisuus Finnairia kohtaan vähenee, kun lentojen määrällä ei ole merkitystä kanta-asiakkaan etuihin. Jos 30–50 Euroopan sisäistä economy-lentoa vuodessa ei tuo mitään etua, on helppo siirtyä käyttämään muita yhtiöitä, eräs kommentoi Finnairin Facebook-sivustolla.
FINNAIRIN viestintäjohtajan Päivyt Tallqvistin mukaan saadun palautteen määrä ei ole ollut yllätys.
– Itse asiassa meille on tullut palautetta yllättävän vähän. Jonkun verran on ollut kommentointia sosiaalisessa mediassa, mutta mitään massiivista palautevyöryä ei asiakaspalveluun ole tullut, Tallqvist sanoo.
Hänen mukaansa jäsentasot selviävät myöhemmin.
– Emme ole vielä kertoneet jäsentasojen rajoja, mutta niistä viestitetään hyvissä ajoin, kun muutos astuu voimaan.
Tallqvistin mukaan uusi kanta-asiakasvaluutta toimii samaan tapaan kuin esimerkiksi tavaratalojen ja ruoka-kauppojen kanta-asiakasohjelmat.
– Käytetty rahamäärä on aika yleinen peruste vähittäiskaupan kanta-asiakasohjelmissa. Tämä on se suunta, johon lentoyhtiöidenkin kanta-asiakkuusohjelmat ovat menossa.
FINNAIR on osa Oneworld-allianssia, johon kuuluu useita lentoyhtiötä, kuten American Airlines ja British Airways, joilla lentäminen on myös kerryttänyt Finnair Plus -pisteitä. Näitä ovat palkintopisteet ja tasopisteet.
Palkintopisteitä on kertynyt myös eri yhteistyökumppanien, kuten autovuokraamojen palveluista ja niillä on saanut esimerkiksi hotelliyöpymisiä.
Vain lennoista kertyvät tasopisteet ovat nostaneet jäsentasoa ja tuoneet mukanaan erilaisia etuja, kuten korkeammilla jäsentasoilla matkustusluokan korotuksen taikka ilmaiset lisämatkatavarat. Finnairin jäsentasoista alhaisin on Basic-taso ja korkein harvinainen Platinum Lumo.
Nyt siis Avios-pisteiden määrään ja tasokorotuksiin vaikuttaa siis vain Finnairin ja kumppaneiden palveluihin käytetty rahamäärä. Vuodenvaihteen jälkeen Plus-pisteet vaihdetaan Avios-pisteiksi suhteessa kolme kahteen.
– Pisteiden ostovoima säilyy uudistuksessa samana kuin ennenkin. Tämä tuo myös mahdollisuuksia käyttää pisteitä useampiin tarkoituksiin, koska Avios on kansainvälinen verkosto, Tallqvist sanoo.
Hän myöntää, että negatiivista palautetta on tullut siitä, ettei lentojen määrä vaikuta enää tasokorotuksiin.
– Siitä on tullut jonkin verran palautetta, Tallqvist sanoo.
– On totta, että jotkut asiakkaat ovat olleet tyytymättömiä siihen, että tasokorotukset perustuvat jatkossa vain rahamäärään. Mutta jotkut asiakkaat ovat toisaalta olleet tähän erittäin tyytyväisiä.
TALLQVISTIN mukaan uudistuksen mukana tulee joitakin uusia etuja. Kaikki Finnair Plus -jäsenet saavat käyttää maksutta internetyhteyttä viestien lähettämiseen Euroopan-lennoilla.
– Myös palkintolentojen saatavuutta lisätään ja loungemme Helsinki-Vantaalla siirtyy tämän vuoden aikana uusiin suurempiin tiloihin, Tallqvist sanoo.
Edellisen kerran Finnairin uudistuksista käytiin keskustelua kesäkuussa, kun yhtiö tiukensi matkustamon käsimatkatavaroihin liittyviä sääntöjään.
Edullisin lipputyyppi Euroopan sisäisillä matkoilla sisältää enää vain pienen, istuimen alle mahtuva käsimatkatavaran, jonka paino saa olla kahdeksan kiloa.
Finnair kertoi tällä viikolla, että se muuttaa kanta-asiakas.ohjelmansa käytettyyn raha.määrään perustuvaksi. Samalla Finnair siirtyy muun muassa British Airwaysin ja Iberian käyttämään Avios-kanta-asiakasvaluuttaan.
Kanta-asiakasvaluuttaa kertyy ensi vuoden alusta lähtien Finnairilta ostettujen lentojen ja lisäpalveluiden yhteissumman perusteella.
Aiemmin Finnairin Plus-järjestelmässä on otettu huomioon myös ostettujen lentojen määrä, joka on vaikuttanut eri jäsentasojen saavuttamiseen.
Plus-jäseniä on nykyisin yli neljä miljoonaa.
Suuri osa asiakkaiden kommenteista koskee sitä, että lentojen määrä ei vaikuta enää jäsentasoihin ja sitä, ettei uuden kanta-asiakasvaluutan kerryttämisestä ole vielä tarkkaa tietoa.
– Lojaalisuus Finnairia kohtaan vähenee, kun lentojen määrällä ei ole merkitystä kanta-asiakkaan etuihin. Jos 30–50 Euroopan sisäistä economy-lentoa vuodessa ei tuo mitään etua, on helppo siirtyä käyttämään muita yhtiöitä, eräs kommentoi Finnairin Facebook-sivustolla.
FINNAIRIN viestintäjohtajan Päivyt Tallqvistin mukaan saadun palautteen määrä ei ole ollut yllätys.
– Itse asiassa meille on tullut palautetta yllättävän vähän. Jonkun verran on ollut kommentointia sosiaalisessa mediassa, mutta mitään massiivista palautevyöryä ei asiakaspalveluun ole tullut, Tallqvist sanoo.
Hänen mukaansa jäsentasot selviävät myöhemmin.
– Emme ole vielä kertoneet jäsentasojen rajoja, mutta niistä viestitetään hyvissä ajoin, kun muutos astuu voimaan.
Tallqvistin mukaan uusi kanta-asiakasvaluutta toimii samaan tapaan kuin esimerkiksi tavaratalojen ja ruoka-kauppojen kanta-asiakasohjelmat.
– Käytetty rahamäärä on aika yleinen peruste vähittäiskaupan kanta-asiakasohjelmissa. Tämä on se suunta, johon lentoyhtiöidenkin kanta-asiakkuusohjelmat ovat menossa.
FINNAIR on osa Oneworld-allianssia, johon kuuluu useita lentoyhtiötä, kuten American Airlines ja British Airways, joilla lentäminen on myös kerryttänyt Finnair Plus -pisteitä. Näitä ovat palkintopisteet ja tasopisteet.
Palkintopisteitä on kertynyt myös eri yhteistyökumppanien, kuten autovuokraamojen palveluista ja niillä on saanut esimerkiksi hotelliyöpymisiä.
Vain lennoista kertyvät tasopisteet ovat nostaneet jäsentasoa ja tuoneet mukanaan erilaisia etuja, kuten korkeammilla jäsentasoilla matkustusluokan korotuksen taikka ilmaiset lisämatkatavarat. Finnairin jäsentasoista alhaisin on Basic-taso ja korkein harvinainen Platinum Lumo.
Nyt siis Avios-pisteiden määrään ja tasokorotuksiin vaikuttaa siis vain Finnairin ja kumppaneiden palveluihin käytetty rahamäärä. Vuodenvaihteen jälkeen Plus-pisteet vaihdetaan Avios-pisteiksi suhteessa kolme kahteen.
– Pisteiden ostovoima säilyy uudistuksessa samana kuin ennenkin. Tämä tuo myös mahdollisuuksia käyttää pisteitä useampiin tarkoituksiin, koska Avios on kansainvälinen verkosto, Tallqvist sanoo.
Hän myöntää, että negatiivista palautetta on tullut siitä, ettei lentojen määrä vaikuta enää tasokorotuksiin.
– Siitä on tullut jonkin verran palautetta, Tallqvist sanoo.
– On totta, että jotkut asiakkaat ovat olleet tyytymättömiä siihen, että tasokorotukset perustuvat jatkossa vain rahamäärään. Mutta jotkut asiakkaat ovat toisaalta olleet tähän erittäin tyytyväisiä.
TALLQVISTIN mukaan uudistuksen mukana tulee joitakin uusia etuja. Kaikki Finnair Plus -jäsenet saavat käyttää maksutta internetyhteyttä viestien lähettämiseen Euroopan-lennoilla.
– Myös palkintolentojen saatavuutta lisätään ja loungemme Helsinki-Vantaalla siirtyy tämän vuoden aikana uusiin suurempiin tiloihin, Tallqvist sanoo.
Edellisen kerran Finnairin uudistuksista käytiin keskustelua kesäkuussa, kun yhtiö tiukensi matkustamon käsimatkatavaroihin liittyviä sääntöjään.
Edullisin lipputyyppi Euroopan sisäisillä matkoilla sisältää enää vain pienen, istuimen alle mahtuva käsimatkatavaran, jonka paino saa olla kahdeksan kiloa.
https://www.is.fi/taloussanomat/art-2000009794348.html Link if you want to give clicks to IS.
Aug 19, 2023 | 5:13 am
#212
Original Poster
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,163
What they don’t realise that not receiving feedback does not mean we like it – it simply means we’re too cynical to think that any volume of feedback in the world would make them change their mind.
Obviously it’s a business decision and the only way to reverse the decision is if it proved unprofitable.
Obviously it’s a business decision and the only way to reverse the decision is if it proved unprofitable.
Aug 19, 2023 | 6:46 am
#213
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,842
What they don’t realise that not receiving feedback does not mean we like it – it simply means we’re too cynical to think that any volume of feedback in the world would make them change their mind.
Obviously it’s a business decision and the only way to reverse the decision is if it proved unprofitable.
Obviously it’s a business decision and the only way to reverse the decision is if it proved unprofitable.
Aug 19, 2023 | 7:22 am
#214
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY/OW Emerald (AY LT Gold)
Posts: 4,326
After chewing this for few days I think this will be a positive change for my flying patterns. I buy long haul J and for short haul I don’t care much anyway. I plan to stay with AY if/as long as keeping Plat is feasible and I reach LTG. Lumo definitely not in the future but there’s really nothing to this anyway, just a joke.
After that, if AY over cooks this change (my prediction is they will…) I will then use BAEC as my main FFP for Emerald status, first impression is that this actually discourages using/preferring AY in the future but we’ll see.
If this change will result in fewer status members for AY then I’m all for it, too many of us now.
After that, if AY over cooks this change (my prediction is they will…) I will then use BAEC as my main FFP for Emerald status, first impression is that this actually discourages using/preferring AY in the future but we’ll see.
If this change will result in fewer status members for AY then I’m all for it, too many of us now.
Aug 20, 2023 | 12:26 am
#215
Join Date: May 2023
Programs: Lumo
Posts: 63
After chewing this for few days I think this will be a positive change for my flying patterns. I buy long haul J and for short haul I don’t care much anyway. I plan to stay with AY if/as long as keeping Plat is feasible and I reach LTG. Lumo definitely not in the future but there’s really nothing to this anyway, just a joke.
After that, if AY over cooks this change (my prediction is they will…) I will then use BAEC as my main FFP for Emerald status, first impression is that this actually discourages using/preferring AY in the future but we’ll see.
If this change will result in fewer status members for AY then I’m all for it, too many of us now.
After that, if AY over cooks this change (my prediction is they will…) I will then use BAEC as my main FFP for Emerald status, first impression is that this actually discourages using/preferring AY in the future but we’ll see.
If this change will result in fewer status members for AY then I’m all for it, too many of us now.
I’m even considering to buy some shares but so far I’ve stayed away from any airline stocks. Hiking prices, keeping costs in check and now moving to spend based program are great moves as a business and with that good for shareholders. Tempted but the pile of debt airlines including Finnair accumulated, no steady dividends in sight and its not a scale/growth business keeps my status as loyal customer vs shareholder.
Aug 20, 2023 | 12:43 am
#216
FlyerTalk Evangelist
Join Date: Aug 2010
Programs: AF Ultimate & Plat 4 life/AY LUMO/SK EBD/LH SEN/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG DIA
Posts: 11,422
This. Pretty much same plans.
I’m even considering to buy some shares but so far I’ve stayed away from any airline stocks. Hiking prices, keeping costs in check and now moving to spend based program are great moves as a business and with that good for shareholders. Tempted but the pile of debt airlines including Finnair accumulated, no steady dividends in sight and its not a scale/growth business keeps my status as loyal customer vs shareholder.
I’m even considering to buy some shares but so far I’ve stayed away from any airline stocks. Hiking prices, keeping costs in check and now moving to spend based program are great moves as a business and with that good for shareholders. Tempted but the pile of debt airlines including Finnair accumulated, no steady dividends in sight and its not a scale/growth business keeps my status as loyal customer vs shareholder.
Aug 20, 2023 | 1:19 am
#217
Join Date: May 2023
Programs: Lumo
Posts: 63
Agree this is an opportunity for other airlines to take some business from Finnair. Broadly and this is just my own view, if they’re smart with prices and I’m sure they’ll get that right most folks based in Finland will still prefer Finnair as long as Finnair has a direct to where they need to go. For majority of folks airline status and points is not a thing. If there’s no direct with Finnair then anyway there’s plenty of great options out there.
Last edited by AY011; Aug 20, 2023 at 1:35 am
Aug 20, 2023 | 2:00 am
#218
Join Date: Jun 2020
Programs: AY Platinum
Posts: 58
This. Pretty much same plans.
I’m even considering to buy some shares but so far I’ve stayed away from any airline stocks. Hiking prices, keeping costs in check and now moving to spend based program are great moves as a business and with that good for shareholders. Tempted but the pile of debt airlines including Finnair accumulated, no steady dividends in sight and its not a scale/growth business keeps my status as loyal customer vs shareholder.
I’m even considering to buy some shares but so far I’ve stayed away from any airline stocks. Hiking prices, keeping costs in check and now moving to spend based program are great moves as a business and with that good for shareholders. Tempted but the pile of debt airlines including Finnair accumulated, no steady dividends in sight and its not a scale/growth business keeps my status as loyal customer vs shareholder.
Aug 20, 2023 | 2:20 am
#219
Join Date: Jun 2020
Programs: AY Platinum
Posts: 58
Agree this is an opportunity for other airlines to take some business from Finnair. Broadly and this is just my own view, if they’re smart with prices and I’m sure they’ll get that right most folks based in Finland will still prefer Finnair as long as Finnair has a direct to where they need to go. For majority of folks airline status and points is not a thing. If there’s no direct with Finnair then anyway there’s plenty of great options out there.
But once again, we don't know the details, so all speculation and waste of time at this moment. What they got from this is as immediate effect, and I would advise everyone to do the same, is that I don't use Finnair as preferred airline anymore. I am booking my flights for Q4 now. For the first time I booked airBaltic and KLM for some routes. My Platinum will probably renewed anyway. I miss like 11 flights before end of January. I signed up for the Kenya status match. And if time comes that they really want to screw us over I will takes the 65 euro/month American Express deal and get just the comfort I am used to apart from priority boarding, but I keep control on my own spending. This is not something Finnair should do for me.
Ryanair is currently not what I consider because I hate how they transformed aviation in a bus service, but if the price difference is big enough I might test it out. My headphones cancel all the commercial noise from the announcements anyway.
Buying stock from Finnair is the last thing I would consider. That is like playing in Vegas at the moment. You might win, but likely not.
Aug 20, 2023 | 2:40 am
#220
Join Date: Jun 2020
Programs: AY Platinum
Posts: 58
Ilta-Sanomat published story 15 minutes ago with some comments from SVP Communications.
Sorry only in Finnish.
Bolding is mine.
https://www.is.fi/taloussanomat/art-2000009794348.html Link if you want to give clicks to IS.
Sorry only in Finnish.
Bolding is mine.
https://www.is.fi/taloussanomat/art-2000009794348.html Link if you want to give clicks to IS.
Topi who leaves for Elisa! Best news of the day.
Aug 20, 2023 | 3:20 am
#221
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: EB Diamond, AY+ Gold, A3*G, Strawberry Lifetime Platinum, GHA Discovery Titanium, SJ Prio Black
Posts: 15,181
So I think this is about something else than hapless comments by managers. Reading between the lines, it fells lika a coordinated spin campaign to me. If you know you will face critisism, you will be better off to quickly try to set the stage. People tend to like "a winner" and people tend to want to be like everyone else. If you don't have a specific vested interest or view of something, having you facebook buddy saying "I love this company" and "great news" and stuff, you are likely to adopt those sentiments even without doing any deeper research yourself.
That can be one effect they are looking for - if you already "know" that "everyone" thinks it is a success, why would you voice your concerns coming monday?
Another effect is that if you are first in the media to declare it a sucess and "we've had no complaints", then the complaints that eventually end up in media will be seen as the odd man out. E.g. "You can't please everyone" and "people just whine". It works well online
Aug 20, 2023 | 5:30 am
#222
Join Date: Aug 2023
Programs: Finnair Platinum
Posts: 11
How much rest to lose.
Here I was waiting for some great promotions like the 3x points promo or the "buy points until you are plat".
Now the only thing we get is further disappointments, as if we hadn't enough already this year. I guess it's "back to who's the cheapest" instead of trying to stay in that status game.
Now the only thing we get is further disappointments, as if we hadn't enough already this year. I guess it's "back to who's the cheapest" instead of trying to stay in that status game.
Got 2months left to keep myself on this level.. (WARNING: MANY SCAMS IN FEW DAYS BY PPL WHO ARE "SELLING AY PTS!".
No fully sure how can I manage that . Short some 40k points (even upcoming trip to Tokyo will help for flight ammount..but still..so close, so far).
Only Idea for stay inn Platinum is to have those benefits...which obviously could change right away after midnight 2023 /-23
long story short: IF Im not able to keep my level, im technicly done?? (because using cheap tickets & light packing)..
and in case of pts left..well..seem we all know, it will be get like "cup of coffee = 45k whatever, gimme the money price". =no tier & nothing else real benefits left.
Ideas to manage, even solve the problem?
For future Finnair does only makes things more complicated , by shorting more timetables, companys, change in Helsinki (for me and many other who dont live in Hel.)
I hope someone at least get my point and even able to help or find solution.
This "great new thing" is ..deep.
Aug 20, 2023 | 7:21 am
#223
FlyerTalk Evangelist
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT Executive, AA, BA, SK, DL, NT, WB + hotels
Posts: 10,282
Welcome to FT.
No matter what they do, you can be pretty sure that AY Plat will retain priority benefits, lounge benefits and luggage benefits, because those are alliance-wide benefits, so AY does not have a say over them, really.
How many points short of Plat are you after your trip to Tokyo? It might make sense to calculate and then ponder over whether you want to transfer award points into tier points or take a trip just to get the points you need, or a combination of these. If you make Plat now, you will keep that status even if AY transitions over to Adios.
Of course, once the transition is complete, it will probably be harder to maintain that staus, but in short term, you just play by the old rules.
No matter what they do, you can be pretty sure that AY Plat will retain priority benefits, lounge benefits and luggage benefits, because those are alliance-wide benefits, so AY does not have a say over them, really.
How many points short of Plat are you after your trip to Tokyo? It might make sense to calculate and then ponder over whether you want to transfer award points into tier points or take a trip just to get the points you need, or a combination of these. If you make Plat now, you will keep that status even if AY transitions over to Adios.
Of course, once the transition is complete, it will probably be harder to maintain that staus, but in short term, you just play by the old rules.
Aug 20, 2023 | 9:31 am
#224
Join Date: Jun 2020
Programs: AY Platinum
Posts: 58
...... situation, cant avoid Finnair as I live in northen Finland (no directs away much at all). Travel usually as light as possible, even kept gladly so far Ay platinum as saving (option for check in luggage, fast tracks..If real one somewhere, lounge).
Got 2months left to keep myself on this level.. (WARNING: MANY SCAMS IN FEW DAYS BY PPL WHO ARE "SELLING AY PTS!".
No fully sure how can I manage that . Short some 40k points (even upcoming trip to Tokyo will help for flight ammount..but still..so close, so far).
Only Idea for stay inn Platinum is to have those benefits...which obviously could change right away after midnight 2023 /-23
long story short: IF Im not able to keep my level, im technicly done?? (because using cheap tickets & light packing)..
and in case of pts left..well..seem we all know, it will be get like "cup of coffee = 45k whatever, gimme the money price". =no tier & nothing else real benefits left.
Ideas to manage, even solve the problem?
For future Finnair does only makes things more complicated , by shorting more timetables, companys, change in Helsinki (for me and many other who dont live in Hel.)
I hope someone at least get my point and even able to help or find solution.
This "great new thing" is ..deep.
Got 2months left to keep myself on this level.. (WARNING: MANY SCAMS IN FEW DAYS BY PPL WHO ARE "SELLING AY PTS!".
No fully sure how can I manage that . Short some 40k points (even upcoming trip to Tokyo will help for flight ammount..but still..so close, so far).
Only Idea for stay inn Platinum is to have those benefits...which obviously could change right away after midnight 2023 /-23
long story short: IF Im not able to keep my level, im technicly done?? (because using cheap tickets & light packing)..
and in case of pts left..well..seem we all know, it will be get like "cup of coffee = 45k whatever, gimme the money price". =no tier & nothing else real benefits left.
Ideas to manage, even solve the problem?
For future Finnair does only makes things more complicated , by shorting more timetables, companys, change in Helsinki (for me and many other who dont live in Hel.)
I hope someone at least get my point and even able to help or find solution.
This "great new thing" is ..deep.
As you say the schedule, especially in summer is horrible. A normal ticket was minimum 228 euro one way most summer weeks! They even colored the price purple to indicate that it was a deal! I mean for a domestic flight... be a bit reasonable please! This is pure theft for people who might need this connection to go to work, family, school, hospital, ... What I don't understand is that those municipalities don't step in. How do you expect to get tourism, work forces, ...
There is even a facebook page, but I don't use that social media crap, to return rental cars to RVN. So sustainable airline my ...! They force people to drive 300k. The bus service to RVN is also about 53 euro but only interconnects with one flight in the afternoon. To return it is even worst. Contacted them with the suggestion to instead of 4 flights to RVN, assign 1 of them daily to take all airports in the North. They basically ignored it. Slots, it is difficult to get slots they told. Indeed, because we are the Hartsfield of the North, obviously.
Also this summer they suddenly cancelled a lot of flights that were operated by E190s. No alternatives suggested. Just cancelled. You could select a flight 3 days earlier or later, ! for free !, they told (they seem to have silently abandoned this policy for the better now). But there are NO alternatives, because they cancelled them! Again escalation within Finnair. The explanation was that they had to catch up on maintenance.
Their schedule is also rather interesting. They have one morning flight on Thursday, one late evening flight of Friday, an very early morning flight on Saturday & Sunday, and than a late evening flight in Monday. None of the evening flights connected to flights within their network as they arrived too late. And who does it make sense to have a Friday evening flight with about 10 hours in between for the early morning flight. And than no flight on Sunday or Monday morning, when most tourists would wanted to get home or workers to HEL. They commented: this is an interesting finding, but... we don't have any slots. Here we go again: Hartsfield of the North!
I can write books about them, with sequels.
So yes, I completely understand your point of view as I have the same issue. But I will work around them. And if we all do this they might find out in their Excel files that people are have a choose.
Aug 20, 2023 | 11:22 am
#225
Join Date: Aug 2023
Programs: Finnair Platinum
Posts: 11
Welcome to FT.
No matter what they do, you can be pretty sure that AY Plat will retain priority benefits, lounge benefits and luggage benefits, because those are alliance-wide benefits, so AY does not have a say over them, really.
How many points short of Plat are you after your trip to Tokyo? It might make sense to calculate and then ponder over whether you want to transfer award points into tier points or take a trip just to get the points you need, or a combination of these. If you make Plat now, you will keep that status even if AY transitions over to Adios.
Of course, once the transition is complete, it will probably be harder to maintain that staus, but in short term, you just play by the old rules.
No matter what they do, you can be pretty sure that AY Plat will retain priority benefits, lounge benefits and luggage benefits, because those are alliance-wide benefits, so AY does not have a say over them, really.
How many points short of Plat are you after your trip to Tokyo? It might make sense to calculate and then ponder over whether you want to transfer award points into tier points or take a trip just to get the points you need, or a combination of these. If you make Plat now, you will keep that status even if AY transitions over to Adios.
Of course, once the transition is complete, it will probably be harder to maintain that staus, but in short term, you just play by the old rules.
On my case it will as you mention as short term.. assuming I reach platinum, stay on platinum as next collection season ..flights, sorry PRICES are can not keep me on there after year, so.."enjoy about benefits" one year and then , drop to Gold?? (even most new things are for platinum, gold should be still even ok. I think.
as I flight by my own only and work by short contracts, outside of Fin. Im not asking ..who ever hire me, for even "normal" ticket..safe one is enough, so this far its been win-win.
However..After Tokyo I will left around 4-50k ..+6 flights.. in 2month and 11 days
, on some case, its possible to grab one short(or long) trip for 4 flight (my city-Helsinki-somewhere and vice versa = 4flights ) and if it gets like you need only 2flight to stay there (means, I need to manage points somewhere), I even just take cheapest flight to Helsinki and back.so yes, as you mention.. I need to get/made my awards to tier and still trip to keep my level up/ compination
time is essence, but also points are a bit short..not possible. 2months 11days.. thats so deep situation.
it was way more clear since I lost one journey, but still deep.
No matter only upcomin Avios, but i know that after this "season", If im not able to stay Platinum..I probaply never get back here
but all ideas and help would be appreciated.
-Jocke