New Lufthansa Mobile App (2022 onwards)
Jan 15, 2023 | 8:06 am
#16
Join Date: Jun 2018
Location: WRO/BOS
Programs: LH HON/AF Gold
Posts: 332
You have not told us your class of travel but:
LH425 BOS-MUC on 21 Dec and LH761 DEL-FRA on 4 Jan appear to be very full and depending on the class of travel its not possible to book on these flights. I tried a dummy booking on LH425 and could book a business seat but not economy. On LH761 I could book an economy seat but not business. However, It looks like all flights are operating.
I think the LH app is very buggy. More so than the website.
Speaking of LH app I stupidly downloaded Lufthansa beta app. When I tried to check in for a flight for tomorrow I got stuck when the app started asking me for entry documents for Germany. I haves entered (only transited in) Germany since Brexit but I shouldnt need any. Fortunately I still have the non-beta version of the app on my iPad so I was able to check and found I was already checked in. Has anyone else downloaded Lufthansa beta app?
LH425 BOS-MUC on 21 Dec and LH761 DEL-FRA on 4 Jan appear to be very full and depending on the class of travel its not possible to book on these flights. I tried a dummy booking on LH425 and could book a business seat but not economy. On LH761 I could book an economy seat but not business. However, It looks like all flights are operating.
I think the LH app is very buggy. More so than the website.
Speaking of LH app I stupidly downloaded Lufthansa beta app. When I tried to check in for a flight for tomorrow I got stuck when the app started asking me for entry documents for Germany. I haves entered (only transited in) Germany since Brexit but I shouldnt need any. Fortunately I still have the non-beta version of the app on my iPad so I was able to check and found I was already checked in. Has anyone else downloaded Lufthansa beta app?
One interesting thing I noticed, is that it offers many more options for rebooking in the event of a schedule change! I had an award WRO-FRA-HND trip in F that was affected by a major schedule change and was technically able to select a WRO-FRA-LHR-HND (I've never flown ANA suites) routing with timing that suits me better (even with the extra connection, I'm able to take the 14:50 WRO-FRA flight as opposed to the 10:55 flight).
Granted, I'm highly doubtful that the change will stick.. but interestingly the booking is showing as confirmed on ANA's website and I could even select seats.
Jan 16, 2023 | 6:56 pm
#17
Join Date: Oct 2012
Location: IRL,DE,PL,JPN
Programs: M&M,M&B,AMC,HH
Posts: 642
Recently I cant even check in using that LH beta app. There is an error straight away or when filling details. Of course it doesnt remember anything previously added! asking me about visa on EU-EU flight, then forcing me to check in at the airport. Reported but no feedback.
Luckily other phone with old app works.
Luckily other phone with old app works.
Jan 27, 2023 | 10:05 am
#18
Join Date: Oct 2006
Posts: 176
Revamped LH App: no seat change possible?
Just noticed that the LH App was completely revamped. I suppose I'll get used to it, but I noticed that I don't seem to be able to change a seat reservation or see actual seat maps of my bookings. Did I just miss it or has this option been eliminated from the app?
Jan 28, 2023 | 7:34 pm
#22
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, AS MVP Gold, MR LTT, HH Dia, IHG Dia, Amex Plat
Posts: 37,232
and checking in for my flight tomorrow. Seat 1A ... app says 'business class' ... You got to be kidding me. Tried it on the iPad as well ... 'business class'. Printing a PDF ... 'First Class'.
Looks like the interns were playing with the app setting again
Looks like the interns were playing with the app setting again
Jan 29, 2023 | 6:43 am
#23
Join Date: Dec 2009
Location: BCN/SIN/ZRH
Programs: SEN*** (LT FTL) , Ex (TK Elite+, OW Sapphire, Meli Platimun), Hyatt Gold, Bonvoy.
Posts: 953
New LH App version
My phone just got updated automatically to a new LH app version a few hours ago. It has nothing to do with the old one (until this morning) the surfing is caothic and the overall image is crap, besides 180 previous boarding cards just got lost in space.
Disappointing!
Disappointing!
Jan 29, 2023 | 1:04 pm
#24
Join Date: Oct 2006
Posts: 176
Spent an hour today trying to check in using the app. Finally succeeded by having the boarding pass sent to my email but couldn't display it within the app due to "technical difficulties."
It seems LH IT has outsourced debugging new software to the user instead of doing a proper job in-house before release. Pathetic.
It seems LH IT has outsourced debugging new software to the user instead of doing a proper job in-house before release. Pathetic.
Jan 29, 2023 | 1:11 pm
#25
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 471
It seems to be frankly SWISS app. At least desgin seems the same as ahd possibility to see/use the beta version. Then switched bacl to old LH app (as long it was available in app store.
On SWISS it is working normally altough IMHO the functionality is much less than LH old app.
BUT... as they switched to new M&M program, _because old one was toooooo complicated for regular customer_, they maybe think (or some really stupid intern told them) that regular customer is indeed stupid and can even not handle now the app with full functionality?
Sad.
On SWISS it is working normally altough IMHO the functionality is much less than LH old app.
BUT... as they switched to new M&M program, _because old one was toooooo complicated for regular customer_, they maybe think (or some really stupid intern told them) that regular customer is indeed stupid and can even not handle now the app with full functionality?
Sad.
Jan 29, 2023 | 2:11 pm
#26
Join Date: Aug 2011
Location: CDG
Programs: AF/KL Plat, Marriott Plat
Posts: 4,534
Which is probably the biggest compliment one can make to the new app.
There was a prompt in the previous app informing that with the next update all the historic boarding passes would vanish, and instructing users to make screenshots if they still need them
There was a prompt in the previous app informing that with the next update all the historic boarding passes would vanish, and instructing users to make screenshots if they still need them
Jan 30, 2023 | 1:05 am
#30
FlyerTalk Evangelist
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 11,210