I have never had a good experience with LH refunds, online takes 1 week plus & sometimes it’s weeks.

LX cancelled a tix for me due to current travel restrictions, A class ticket & processed the refund within 24 hrs

For sure now LH has enormous problems but I doubt the German Government will let them go bankrupt

As to your ultimate question, no there is close to zero chance that the German government will permit LH to become insolvent. Moreover, at the time the first series of issues arose, the Covid-19 issue was growing but not thought to deeply affect Western Europe. No reason to believe that LH would be in poor condition.

Your mistake was in not turning this over to your card issuer (bank) for a chargeback after the first 7 days passed. Depending on where you are located, the time for filing a chargeback may have passed (but you should know that most significant US card issuers permit as long as a year even though only legally required to provide 60 days).

In your situation, start the chargeback process now. It takes 2-3 minutes to do this online and it puts the shoe on the other foot. As LH has acknowledged the refund being due, it is unlikely to waste time contesting your dispute .

For the benefit of others, time is money. Don't spend it on the phone. Give a reasonable period of time (in this case the 7 days LH said it would take is reasonable) and then start the chargeback process.

What is the content of this email?

Do you have any written document (see the question from me above) from LH confirming a full refund? If not, a credit card dispute will most likely fail.
The flight is cancelled now. Unfortunately, you cancelled the ticket before LH cancelled the flight.[QUOTE]

Hmmmm;
Condor was put into some kind of bankcruptcy protection proceeding last fall. That means the airline can still run flights, but court orders cannot be enforced anymore.
This game has been going on now for 6 months. Hence, EC261/2004 judgments cannot be enforced against DE.
A similar path could be reserved for Lufthansa.
Lufthansa may still run, but all claims cannot be enforced.

That is actually illegal in Germany and may present a criminal act.

I don't think that LH wants to scam you. A scam would require a bad intention.

The problem here seem to be that ticket was cancelled hastily on your side. You should have waited for some written cancellation waiver advise. A passenger cancelling a ticket is a very straightforward matter.
The issue is the subsequent refund process. If your original ticket was mostly non-refundable, the system would not follow through with a full refund. I was reading through your original posting, and I couldn't find any account on that you have gotten a written confirmation on the full refund.
It needs human intervention. As it stands now there was no explicit cancellation waiver in place when you cancelled the ticket. Hence, your refund request is keeping to bounce back again and again.
What you need now is some good will on the part of LH. With the current ongoing situation you may have to wait very, very long to receive that level of good will.

With the news situation on Feb 17, I think it was very easy to predict that the China flights in April are still to be cancelled by the airline.
You should have waited a couple of weeks, esp. if you had a mostly non-refundable ticket.

Generally speaking, the chargeback in period starts 120 days from date good/service is expected to be delivered/received so OP is well within the chargeback timeframe as flight is not until April. Timeframe is not determined by bank issuer but the card network (eg VISA/MC/AMEX).

I work there and there are so many refunds that they have to process rebookings as more of a priority. When you have someone stuck and need to get on another plane they are working on that first. The refund team in Mexico is very backlogged and other ticketing centres are working hard. Other teams are being trained to do refunds also but they have their normal work to do. It's all a papertrail and everyone will get the refund. Might have to wait till things get back to order. CURE aka customer relations handles every email and they are slammed also. Hang in there.

Good for you. It is not your role to bankroll LH.

FWIW I was told my refund would take a while. I’m ok with that as I’m not hurting for the money. But I’ll also initiate a charge back on my credit card, mostly because the biggest risk here is that I’ll forget amount the money if I don’t.

LH is not issueing any refunds at the moment.

Please report back on the chargeback stalling, failure or success.

Deleted

I received refunds yesterday and the day before on my card.

Seeing LH is selling ticket to PVG again at the end of April, looking at booking to go back with my family but, I guess chance to get it canceled are high, planning to buy revenue First, would they rebook me on other STAR carrier or not?
Or I will have to apply for a refund a rebook again last minute?

Why you would want to book that now? Wait till it becomes clearer if it's actually going to happen that they operate those flights.

Because I am looking to go back home for a while and I couldn't as flight are fully book in the front cabin and I won't feel confortable in the back, so I want to book now to make sure that of flight resume I'll have a seat, and I prefer to avoid traveling before as I find the risk to be exposed too high at the moment,

Now, what I wonder is, will they rebook me on other carriers if the flight is cancel or not, if anybody now the answer to the later point, thanks,