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DEBATE: Which card is best? CSR vs Amex Plat vs other premium cards

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DEBATE: Which card is best? CSR vs Amex Plat vs other premium cards

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Old Jan 31, 2020 | 4:21 pm
  #16  
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Originally Posted by richarddd
https://www.flyertalk.com/forum/31691527-post113.html especially the last sentance

https://www.flyertalk.com/forum/31693733-post122.html

For me, the main value of the Amex Plat would be IAP, but the few tests I've had people run have not shown much value. I don't see value in their lounges and see many reports of overcrowding https://www.google.com/search?q=cent...ge+too+crowded Virtuoso and other TAs seem to provide more value than FHR, even with the hotel status. Credit card as status symbol? Magazine? This no doubt colors my view of Amex.

I agree that the CSR update is a negative as a whole.
I enjoy Centurion lounge so much that, I rarely fly EWR any longer, but PHL. Also, can anyone believe that there is only ONE Priority Pass lounge available at EWR??? This is so pathetic. I do not see any PP restaurants at EWR. And this is one of the most important airports in metro region.... At least AmEx Plat offers Delta lounge at EWR if I fly Delta.

How much does this worth? To a family, this is easily $120 each trip. Sometimes it is crowded. But I have never had problem finding seats, even during busy holiday travel time.

What can CSR give to me?
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Old Jan 31, 2020 | 4:31 pm
  #17  
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Originally Posted by RedSun
I enjoy Centurion lounge so much that, I rarely fly EWR any longer, but PHL. Also, can anyone believe that there is only ONE Priority Pass lounge available at EWR??? This is so pathetic. I do not see any PP restaurants at EWR. And this is one of the most important airports in metro region.... At least AmEx Plat offers Delta lounge at EWR if I fly Delta.

How much does this worth? To a family, this is easily $120 each trip. Sometimes it is crowded. But I have never had problem finding seats, even during business holiday travel time.

What can CSR give to me?
There are no PP lounges inside the DTW McNamara terminal for people who can't access the SkyClubs. The EWR lounge is pathetic and United is the main carrier at EWR and it isn't in their terminal and is pre security. Whenever I fly EWR I prefer the skyclub.

I like the Escape lounge at MSP and am going to miss having access to that after I get rid of my Am Ex Platinum card, but I have access to the Skyclubs and the PGA credit is nice, escape lounge was nice because I only connect through MSP when I'm flying international and the skyclubs are zoos then.

I love the Am Ex lounges. No one can deny that it is a huge benefit having access to the centurion lounges now with a Am Ex Delta reserve card if you are flying Delta. I prefer the Am Ex lounge over the Clubs at LAS and they are going to open a Centurion Lounge in T4 sometime this year and I fly on Delta out of JFK a lot.

I wish Chase would partner with the United Lounges to give access to their CSR holders and American would contract with Citi for their Premium card for access to the Admirals club like Delta does with the Am Ex Platinum.
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Old Jan 31, 2020 | 4:39 pm
  #18  
 
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Originally Posted by richarddd
https://www.flyertalk.com/forum/31691527-post113.html especially the last sentance

https://www.flyertalk.com/forum/31693733-post122.html

For me, the main value of the Amex Plat would be IAP, but the few tests I've had people run have not shown much value. I don't see value in their lounges and see many reports of overcrowding https://www.google.com/search?q=cent...ge+too+crowded Virtuoso and other TAs seem to provide more value than FHR, even with the hotel status. Credit card as status symbol? Magazine? This no doubt colors my view of Amex.

I agree that the CSR update is a negative as a whole.
I agree with RedSun -- Centurion lounges are a huge perk. Everyone is complaining about overcrowding but honestly even at the much-despised SFO I still find a lot of value in it. Great place to grab a decent free meal and drinks for myself and my wife and son if they're traveling with me. On my solo business trips on Delta I have SkyClub access, which are also great lounges. Every time saving a lot on food and drink. I also have gotten a ton of value from the concierge even though they're not what they used to be -- still have gotten some great restaurant reservations, tickets, restaurant recommendations far better than what I've gotten from Chase "Visa Infinite".

And the whole thing is $50/year for me since given my travel and purchase patterns it's easy for me to maximize all $500 of the credits. For me the Amex Plat is a no brainer keeper card regardless of what other cards offer.

But I ALSO have the CSR and get a ton of value from those perks. In fact, at $550/year with Lyft Pink, 10x points on Lyft, $60 in DoorDash, plus DashPass in the first year it is easily hundreds of dollars of value more than I got from the $450/year version of the card, at least for this first year. Frankly PP lounges in the US tend to be crappy and frequently much, much worse than even the worst Centurion Lounge in terms of both overcrowding and quality. But I love Hyatt and I really maximize Hyatt points.

So, why not both?
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Old Jan 31, 2020 | 4:47 pm
  #19  
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Originally Posted by RedSun
I enjoy Centurion lounge so much that, I rarely fly EWR any longer, but PHL. Also, can anyone believe that there is only ONE Priority Pass lounge available at EWR??? This is so pathetic. I do not see any PP restaurants at EWR. And this is one of the most important airports in metro region.... At least AmEx Plat offers Delta lounge at EWR if I fly Delta.

How much does this worth? To a family, this is easily $120 each trip. Sometimes it is crowded. But I have never had problem finding seats, even during busy holiday travel time.

What can CSR give to me?
Priority pass gives restaurant access at many, many, many more airports and terminals than Amex has Centurion lounges. $28 credit per person for you and up to 2 guests.

Considering that most airline club lounges or contract lounges in the US do not have hot food (beyond soup), have only very cheap drinks for free, and a hot meal in many airports will cost a minimum of $20, this is a very valuable benefit for those who travel domestically a lot (or who travel internationally in coach). I consider it more valuable than the lounge access part of PP. The Centurion lounge does have "real" food and drinks, but, again, there are far fewer of them than there are PP restaurants. Also PP restaurants can be used on arrival, while Centurion lounges cannot. I will often stop for a meal when I land.

And, of course, there's no reason to choose. The cards are fairly complementary. The only real overlap is PP lounge, and airline spend. The CSR is good for non-airline travel spend (aided by the fact that so many things count as travel) and PP restaurant access. The Amex is good for Centurion Lounge, incidental airline fees if you pay them (I generally don't, due to status) and IAP if you travel internationally in premium cabins. Someone who travels often (at least monthly) probably should carry both, especially if that travel includes at least one premium cabin international trip a year.
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Old Jan 31, 2020 | 4:58 pm
  #20  
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Originally Posted by synzero
I agree with RedSun -- Centurion lounges are a huge perk. Everyone is complaining about overcrowding but honestly even at the much-despised SFO I still find a lot of value in it. Great place to grab a decent free meal and drinks for myself and my wife and son if they're traveling with me. On my solo business trips on Delta I have SkyClub access, which are also great lounges. Every time saving a lot on food and drink. I also have gotten a ton of value from the concierge even though they're not what they used to be -- still have gotten some great restaurant reservations, tickets, restaurant recommendations far better than what I've gotten from Chase "Visa Infinite".

And the whole thing is $50/year for me since given my travel and purchase patterns it's easy for me to maximize all $500 of the credits. For me the Amex Plat is a no brainer keeper card regardless of what other cards offer.

But I ALSO have the CSR and get a ton of value from those perks. In fact, at $550/year with Lyft Pink, 10x points on Lyft, $60 in DoorDash, plus DashPass in the first year it is easily hundreds of dollars of value more than I got from the $450/year version of the card, at least for this first year. Frankly PP lounges in the US tend to be crappy and frequently much, much worse than even the worst Centurion Lounge in terms of both overcrowding and quality. But I love Hyatt and I really maximize Hyatt points.

So, why not both?
Why not both? First, AmEx Plat already offers Uber and its Gold offers GrubHub/Seamless. Now you want to bring in Lyft and DoorDash? It gets really confusing and hard to manage.

Those ride-share and food delivery are mostly only suitable in urban or metro areas. In suburb area, people like to eat either at home or eat out at actual restaurants. The life style is more healthy since it offers the family opportunity to interact with each other. Food delivery does not offer the food quality and the life style. In suburb area, people normally drive and they do not need ride share.
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Old Jan 31, 2020 | 5:01 pm
  #21  
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It appears we have once again demonstrated that different people have different preferences. For example, as I mentioned earlier, if you're flying international J or F on major airlines, status and lounge access won't do much for you. If you have a different flight pattern, status and lounge access could be very valuable benefits.

I do find it amusing to see Centurion card holders writing things such as "all of my travel and dining charges go on my Chase Sapphire card now". YMMV.
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Old Jan 31, 2020 | 5:09 pm
  #22  
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Originally Posted by richarddd
It appears we have once again demonstrated that different people have different preferences. For example, as I mentioned earlier, if you're flying international J or F on major airlines, status and lounge access won't do much for you. If you have a different flight pattern, status and lounge access could be very valuable benefits.

I do find it amusing to see Centurion card holders writing things such as "all of my travel and dining charges go on my Chase Sapphire card now". YMMV.
That was before amex gold and green refresh though. CSR has lost its edge over the years and now the return is worse than Amex or Citi.
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Old Jan 31, 2020 | 5:11 pm
  #23  
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Originally Posted by VegasGambler
Priority pass gives restaurant access at many, many, many more airports and terminals than Amex has Centurion lounges. $28 credit per person for you and up to 2 guests.

Considering that most airline club lounges or contract lounges in the US do not have hot food (beyond soup), have only very cheap drinks for free, and a hot meal in many airports will cost a minimum of $20, this is a very valuable benefit for those who travel domestically a lot (or who travel internationally in coach). I consider it more valuable than the lounge access part of PP. The Centurion lounge does have "real" food and drinks, but, again, there are far fewer of them than there are PP restaurants. Also PP restaurants can be used on arrival, while Centurion lounges cannot. I will often stop for a meal when I land.

And, of course, there's no reason to choose. The cards are fairly complementary. The only real overlap is PP lounge, and airline spend. The CSR is good for non-airline travel spend (aided by the fact that so many things count as travel) and PP restaurant access. The Amex is good for Centurion Lounge, incidental airline fees if you pay them (I generally don't, due to status) and IAP if you travel internationally in premium cabins. Someone who travels often (at least monthly) probably should carry both, especially if that travel includes at least one premium cabin international trip a year.
The benefits from Chase CSR is easily expendable or replaceable. But the benefits from AmEx Plat are not replaceable. Ritz Carlton and the old CNB Crystal card both offer the best PP. But only AmEx Plat offers Centurion and Delta (if fly Delta) lounges. Chase PP won't get me into Delta even if I fly Delta.

I believe PP restaurant only applies in US. Both PP and PP restaurants sometimes are hard to find in US. There is only one in EWR, And only Minute Suite in ATL. Nothing in PHX. EWR, ATL and PHX are huge and important airports. But no PP?? How come? What is the use of it?

The PP lounges are fairly good overseas. But there is no PP restaurant. So no difference of the CSR PP vs other PP.

Again, if Chase CSR offers anything special, I'll go for it and keep it forever. But it does not. If CSR adds partner status, I'll 100% go for it.
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Old Jan 31, 2020 | 5:20 pm
  #24  
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Originally Posted by richarddd
It appears we have once again demonstrated that different people have different preferences. For example, as I mentioned earlier, if you're flying international J or F on major airlines, status and lounge access won't do much for you. If you have a different flight pattern, status and lounge access could be very valuable benefits.

I do find it amusing to see Centurion card holders writing things such as "all of my travel and dining charges go on my Chase Sapphire card now". YMMV.
For people who spend $50,000 or more cash on flight tickets and earn the airline status, then points and miles become less important. Then I do not see those people use the DoorDash or Lyft benefits. So the product update has no impact, but just a $100 fee increase.

There is nothing wrong to combine Chase CSR and AmEx Plat card. AmEx Plat is more of a card of benefits, but not the earning card. You use the Gold and Green and Everyday cards to earn points. Again, AmEx Plat and the AmEx Centurion cards are more status symbols for the benefits.
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Old Jan 31, 2020 | 5:36 pm
  #25  
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Originally Posted by RedSun
The benefits from Chase CSR is easily expendable or replaceable. But the benefits from AmEx Plat are not replaceable. Ritz Carlton and the old CNB Crystal card both offer the best PP. But only AmEx Plat offers Centurion and Delta (if fly Delta) lounges. Chase PP won't get me into Delta even if I fly Delta.

I believe PP restaurant only applies in US. Both PP and PP restaurants sometimes are hard to find in US. There is only one in EWR, And only Minute Suite in ATL. Nothing in PHX. EWR, ATL and PHX are huge and important airports. But no PP?? How come? What is the use of it?

The PP lounges are fairly good overseas. But there is no PP restaurant. So no difference of the CSR PP vs other PP.

Again, if Chase CSR offers anything special, I'll go for it and keep it forever. But it does not. If CSR adds partner status, I'll 100% go for it.
There are PP restaraunt options in other countries. LIM has one, but I know there aren't any at LHR. Usually when I fly international I am in J and have lounge access anyway. My last flight out of LHR in December was severely delayed and I decided to check out a couple of the PP lounges and wasn't that impressed, the Virgin lounge that I had access to and is only accessible to J and higher elite flyers was so much nicer. PP needs to add more arrival international lounges.

I actually like the PP lounge in Atlanta. Everytime I tried to use minutesuites there has been at least a 2 hour wait. I love white russians the the PP lounge there has comped Kahlua and the Skyclub doesnt. Problem with the ATL lounge is during peak times it's used by the non-Delta airlines for their premium customers and they won't admit PP passengers but at least if you are in the Atlanta lounge when they stop admitting PP customers they let you stay and don't boot you out.

I wish Toronto would get a PP lounge in Terminal 3 for US flights. That's the only major airport I fly out of that I can't access a lounge at since I always use Delta. There isn't a PP lounge in the Delta terminals at Laguardia either and that is a large airport.
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Old Jan 31, 2020 | 5:54 pm
  #26  
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YYZ has Plaza Premium lounges now at T3 - domestic and international as well as US Transborder. We used it last May though the lounge is rather small and pretty crowded.
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Old Jan 31, 2020 | 6:08 pm
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Here are some of the PP lounges in some major US airports. None at LaGuardia NY. Very depressing to say the least. I believe the Minute Suite does not offer food or drink.





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Old Jan 31, 2020 | 6:29 pm
  #28  
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Originally Posted by RedSun
I believe PP restaurant only applies in US. Both PP and PP restaurants sometimes are hard to find in US. There is only one in EWR, And only Minute Suite in ATL. Nothing in PHX. EWR, ATL and PHX are huge and important airports. But no PP?? How come? What is the use of it?
There is no Centurion lounge in EWR or ATL. Why not? What is the use of it? Aren't these big and important airports?

If you arrive (not connect) at SFO T3 (United terminal) you get nothing with the Amex Plat, despite the fact that there is a Centurion lounge there. If you arrive with the CSR you can have meals at two different restaurants for free.

Of course every restaurant has different lounges and restaurants available. That's why I continue to say that for someone who travels often, it makes sense to have both cards. They are complementary.
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Old Jan 31, 2020 | 6:47 pm
  #29  
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Originally Posted by VegasGambler
There is no Centurion lounge in EWR or ATL. Why not? What is the use of it? Aren't these big and important airports?

If you arrive (not connect) at SFO T3 (United terminal) you get nothing with the Amex Plat, despite the fact that there is a Centurion lounge there. If you arrive with the CSR you can have meals at two different restaurants for free.

Of course every restaurant has different lounges and restaurants available. That's why I continue to say that for someone who travels often, it makes sense to have both cards. They are complementary.
At least I can get to Delta lounge with AmEx Plat. How about Chase CSR? Nothing really. Just Minute Suite if you can get in. Take a nap? There are about 10 AmEx Centurion lounges? They are building more.

So with $550 fee and $300 travel credit, we need some ways to get the $250 out of it. The $100 AF increase only make CSR worse to most people.
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Old Jan 31, 2020 | 7:17 pm
  #30  
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Originally Posted by RedSun
At least I can get to Delta lounge with AmEx Plat. How about Chase CSR? Nothing really. Just Minute Suite if you can get in. Take a nap? There are about 10 AmEx Centurion lounges? They are building more.

So with $550 fee and $300 travel credit, we need some ways to get the $250 out of it. The $100 AF increase only make CSR worse to most people.
People fly airlines other than Delta. The PP restaurants are good no matter which airline you are flying. I haven't been on a DL flight in about 20 years back they don't serve SFO well.

Getting an extra $250 is automatic for me. Getting 10x pts on my lyft rides to/from the airport will earn me 30k to 50k pts a year. That reimburses me the $250 2-4x over right there. My 10-20 visits to PP restaurants will pay for it again, 1-2x over. Then there is 3x pts on dining -- that will pay for it yet again. It's convenient to have an this in one card. I don't have to get the Amex Gold, which is good for restaurants and nothing else. Cutting down on the number of cards in my wallet is a good thing.

I can live with 4 CCs -- Amex Plat, CSR, Chase WoH, and Chase Amazon Prime. Amazon stays at home (just hooked up to my Amazon acct) and I only have to carry 3 cards
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