DEBATE: Which card is best? CSR vs Amex Plat vs other premium cards
#16
Original Poster



Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,620
https://www.flyertalk.com/forum/31691527-post113.html especially the last sentance
https://www.flyertalk.com/forum/31693733-post122.html
For me, the main value of the Amex Plat would be IAP, but the few tests I've had people run have not shown much value. I don't see value in their lounges and see many reports of overcrowding https://www.google.com/search?q=cent...ge+too+crowded Virtuoso and other TAs seem to provide more value than FHR, even with the hotel status. Credit card as status symbol? Magazine? This no doubt colors my view of Amex.
I agree that the CSR update is a negative as a whole.
https://www.flyertalk.com/forum/31693733-post122.html
For me, the main value of the Amex Plat would be IAP, but the few tests I've had people run have not shown much value. I don't see value in their lounges and see many reports of overcrowding https://www.google.com/search?q=cent...ge+too+crowded Virtuoso and other TAs seem to provide more value than FHR, even with the hotel status. Credit card as status symbol? Magazine? This no doubt colors my view of Amex.
I agree that the CSR update is a negative as a whole.
How much does this worth? To a family, this is easily $120 each trip. Sometimes it is crowded. But I have never had problem finding seats, even during busy holiday travel time.
What can CSR give to me?
#17
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM/2MM, Hilton, Wyndham and IHG DM, Marriott gold, Hyatt Globalist, Southwest A List
Posts: 15,559
I enjoy Centurion lounge so much that, I rarely fly EWR any longer, but PHL. Also, can anyone believe that there is only ONE Priority Pass lounge available at EWR??? This is so pathetic. I do not see any PP restaurants at EWR. And this is one of the most important airports in metro region.... At least AmEx Plat offers Delta lounge at EWR if I fly Delta.
How much does this worth? To a family, this is easily $120 each trip. Sometimes it is crowded. But I have never had problem finding seats, even during business holiday travel time.
What can CSR give to me?
How much does this worth? To a family, this is easily $120 each trip. Sometimes it is crowded. But I have never had problem finding seats, even during business holiday travel time.
What can CSR give to me?
I like the Escape lounge at MSP and am going to miss having access to that after I get rid of my Am Ex Platinum card, but I have access to the Skyclubs and the PGA credit is nice, escape lounge was nice because I only connect through MSP when I'm flying international and the skyclubs are zoos then.
I love the Am Ex lounges. No one can deny that it is a huge benefit having access to the centurion lounges now with a Am Ex Delta reserve card if you are flying Delta. I prefer the Am Ex lounge over the Clubs at LAS and they are going to open a Centurion Lounge in T4 sometime this year and I fly on Delta out of JFK a lot.
I wish Chase would partner with the United Lounges to give access to their CSR holders and American would contract with Citi for their Premium card for access to the Admirals club like Delta does with the Am Ex Platinum.
#18
Join Date: Jul 2019
Location: Los Angeles, CA
Programs: American Express Platinum, Chase Sapphire Reserve
Posts: 625
https://www.flyertalk.com/forum/31691527-post113.html especially the last sentance
https://www.flyertalk.com/forum/31693733-post122.html
For me, the main value of the Amex Plat would be IAP, but the few tests I've had people run have not shown much value. I don't see value in their lounges and see many reports of overcrowding https://www.google.com/search?q=cent...ge+too+crowded Virtuoso and other TAs seem to provide more value than FHR, even with the hotel status. Credit card as status symbol? Magazine? This no doubt colors my view of Amex.
I agree that the CSR update is a negative as a whole.
https://www.flyertalk.com/forum/31693733-post122.html
For me, the main value of the Amex Plat would be IAP, but the few tests I've had people run have not shown much value. I don't see value in their lounges and see many reports of overcrowding https://www.google.com/search?q=cent...ge+too+crowded Virtuoso and other TAs seem to provide more value than FHR, even with the hotel status. Credit card as status symbol? Magazine? This no doubt colors my view of Amex.
I agree that the CSR update is a negative as a whole.
And the whole thing is $50/year for me since given my travel and purchase patterns it's easy for me to maximize all $500 of the credits. For me the Amex Plat is a no brainer keeper card regardless of what other cards offer.
But I ALSO have the CSR and get a ton of value from those perks. In fact, at $550/year with Lyft Pink, 10x points on Lyft, $60 in DoorDash, plus DashPass in the first year it is easily hundreds of dollars of value more than I got from the $450/year version of the card, at least for this first year. Frankly PP lounges in the US tend to be crappy and frequently much, much worse than even the worst Centurion Lounge in terms of both overcrowding and quality. But I love Hyatt and I really maximize Hyatt points.
So, why not both?
#19
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,906
I enjoy Centurion lounge so much that, I rarely fly EWR any longer, but PHL. Also, can anyone believe that there is only ONE Priority Pass lounge available at EWR??? This is so pathetic. I do not see any PP restaurants at EWR. And this is one of the most important airports in metro region.... At least AmEx Plat offers Delta lounge at EWR if I fly Delta.
How much does this worth? To a family, this is easily $120 each trip. Sometimes it is crowded. But I have never had problem finding seats, even during busy holiday travel time.
What can CSR give to me?
How much does this worth? To a family, this is easily $120 each trip. Sometimes it is crowded. But I have never had problem finding seats, even during busy holiday travel time.
What can CSR give to me?
Considering that most airline club lounges or contract lounges in the US do not have hot food (beyond soup), have only very cheap drinks for free, and a hot meal in many airports will cost a minimum of $20, this is a very valuable benefit for those who travel domestically a lot (or who travel internationally in coach). I consider it more valuable than the lounge access part of PP. The Centurion lounge does have "real" food and drinks, but, again, there are far fewer of them than there are PP restaurants. Also PP restaurants can be used on arrival, while Centurion lounges cannot. I will often stop for a meal when I land.
And, of course, there's no reason to choose. The cards are fairly complementary. The only real overlap is PP lounge, and airline spend. The CSR is good for non-airline travel spend (aided by the fact that so many things count as travel) and PP restaurant access. The Amex is good for Centurion Lounge, incidental airline fees if you pay them (I generally don't, due to status) and IAP if you travel internationally in premium cabins. Someone who travels often (at least monthly) probably should carry both, especially if that travel includes at least one premium cabin international trip a year.
#20
Original Poster



Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,620
I agree with RedSun -- Centurion lounges are a huge perk. Everyone is complaining about overcrowding but honestly even at the much-despised SFO I still find a lot of value in it. Great place to grab a decent free meal and drinks for myself and my wife and son if they're traveling with me. On my solo business trips on Delta I have SkyClub access, which are also great lounges. Every time saving a lot on food and drink. I also have gotten a ton of value from the concierge even though they're not what they used to be -- still have gotten some great restaurant reservations, tickets, restaurant recommendations far better than what I've gotten from Chase "Visa Infinite".
And the whole thing is $50/year for me since given my travel and purchase patterns it's easy for me to maximize all $500 of the credits. For me the Amex Plat is a no brainer keeper card regardless of what other cards offer.
But I ALSO have the CSR and get a ton of value from those perks. In fact, at $550/year with Lyft Pink, 10x points on Lyft, $60 in DoorDash, plus DashPass in the first year it is easily hundreds of dollars of value more than I got from the $450/year version of the card, at least for this first year. Frankly PP lounges in the US tend to be crappy and frequently much, much worse than even the worst Centurion Lounge in terms of both overcrowding and quality. But I love Hyatt and I really maximize Hyatt points.
So, why not both?
And the whole thing is $50/year for me since given my travel and purchase patterns it's easy for me to maximize all $500 of the credits. For me the Amex Plat is a no brainer keeper card regardless of what other cards offer.
But I ALSO have the CSR and get a ton of value from those perks. In fact, at $550/year with Lyft Pink, 10x points on Lyft, $60 in DoorDash, plus DashPass in the first year it is easily hundreds of dollars of value more than I got from the $450/year version of the card, at least for this first year. Frankly PP lounges in the US tend to be crappy and frequently much, much worse than even the worst Centurion Lounge in terms of both overcrowding and quality. But I love Hyatt and I really maximize Hyatt points.
So, why not both?
Those ride-share and food delivery are mostly only suitable in urban or metro areas. In suburb area, people like to eat either at home or eat out at actual restaurants. The life style is more healthy since it offers the family opportunity to interact with each other. Food delivery does not offer the food quality and the life style. In suburb area, people normally drive and they do not need ride share.
#21


Join Date: Dec 2003
Location: NYC
Posts: 7,003
It appears we have once again demonstrated that different people have different preferences. For example, as I mentioned earlier, if you're flying international J or F on major airlines, status and lounge access won't do much for you. If you have a different flight pattern, status and lounge access could be very valuable benefits.
I do find it amusing to see Centurion card holders writing things such as "all of my travel and dining charges go on my Chase Sapphire card now". YMMV.
I do find it amusing to see Centurion card holders writing things such as "all of my travel and dining charges go on my Chase Sapphire card now". YMMV.
#22




Join Date: Aug 2005
Posts: 66
It appears we have once again demonstrated that different people have different preferences. For example, as I mentioned earlier, if you're flying international J or F on major airlines, status and lounge access won't do much for you. If you have a different flight pattern, status and lounge access could be very valuable benefits.
I do find it amusing to see Centurion card holders writing things such as "all of my travel and dining charges go on my Chase Sapphire card now". YMMV.
I do find it amusing to see Centurion card holders writing things such as "all of my travel and dining charges go on my Chase Sapphire card now". YMMV.
#23
Original Poster



Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,620
Priority pass gives restaurant access at many, many, many more airports and terminals than Amex has Centurion lounges. $28 credit per person for you and up to 2 guests.
Considering that most airline club lounges or contract lounges in the US do not have hot food (beyond soup), have only very cheap drinks for free, and a hot meal in many airports will cost a minimum of $20, this is a very valuable benefit for those who travel domestically a lot (or who travel internationally in coach). I consider it more valuable than the lounge access part of PP. The Centurion lounge does have "real" food and drinks, but, again, there are far fewer of them than there are PP restaurants. Also PP restaurants can be used on arrival, while Centurion lounges cannot. I will often stop for a meal when I land.
And, of course, there's no reason to choose. The cards are fairly complementary. The only real overlap is PP lounge, and airline spend. The CSR is good for non-airline travel spend (aided by the fact that so many things count as travel) and PP restaurant access. The Amex is good for Centurion Lounge, incidental airline fees if you pay them (I generally don't, due to status) and IAP if you travel internationally in premium cabins. Someone who travels often (at least monthly) probably should carry both, especially if that travel includes at least one premium cabin international trip a year.
Considering that most airline club lounges or contract lounges in the US do not have hot food (beyond soup), have only very cheap drinks for free, and a hot meal in many airports will cost a minimum of $20, this is a very valuable benefit for those who travel domestically a lot (or who travel internationally in coach). I consider it more valuable than the lounge access part of PP. The Centurion lounge does have "real" food and drinks, but, again, there are far fewer of them than there are PP restaurants. Also PP restaurants can be used on arrival, while Centurion lounges cannot. I will often stop for a meal when I land.
And, of course, there's no reason to choose. The cards are fairly complementary. The only real overlap is PP lounge, and airline spend. The CSR is good for non-airline travel spend (aided by the fact that so many things count as travel) and PP restaurant access. The Amex is good for Centurion Lounge, incidental airline fees if you pay them (I generally don't, due to status) and IAP if you travel internationally in premium cabins. Someone who travels often (at least monthly) probably should carry both, especially if that travel includes at least one premium cabin international trip a year.
I believe PP restaurant only applies in US. Both PP and PP restaurants sometimes are hard to find in US. There is only one in EWR, And only Minute Suite in ATL. Nothing in PHX. EWR, ATL and PHX are huge and important airports. But no PP?? How come? What is the use of it?
The PP lounges are fairly good overseas. But there is no PP restaurant. So no difference of the CSR PP vs other PP.
Again, if Chase CSR offers anything special, I'll go for it and keep it forever. But it does not. If CSR adds partner status, I'll 100% go for it.
#24
Original Poster



Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,620
It appears we have once again demonstrated that different people have different preferences. For example, as I mentioned earlier, if you're flying international J or F on major airlines, status and lounge access won't do much for you. If you have a different flight pattern, status and lounge access could be very valuable benefits.
I do find it amusing to see Centurion card holders writing things such as "all of my travel and dining charges go on my Chase Sapphire card now". YMMV.
I do find it amusing to see Centurion card holders writing things such as "all of my travel and dining charges go on my Chase Sapphire card now". YMMV.
There is nothing wrong to combine Chase CSR and AmEx Plat card. AmEx Plat is more of a card of benefits, but not the earning card. You use the Gold and Green and Everyday cards to earn points. Again, AmEx Plat and the AmEx Centurion cards are more status symbols for the benefits.
#25
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM/2MM, Hilton, Wyndham and IHG DM, Marriott gold, Hyatt Globalist, Southwest A List
Posts: 15,559
The benefits from Chase CSR is easily expendable or replaceable. But the benefits from AmEx Plat are not replaceable. Ritz Carlton and the old CNB Crystal card both offer the best PP. But only AmEx Plat offers Centurion and Delta (if fly Delta) lounges. Chase PP won't get me into Delta even if I fly Delta.
I believe PP restaurant only applies in US. Both PP and PP restaurants sometimes are hard to find in US. There is only one in EWR, And only Minute Suite in ATL. Nothing in PHX. EWR, ATL and PHX are huge and important airports. But no PP?? How come? What is the use of it?
The PP lounges are fairly good overseas. But there is no PP restaurant. So no difference of the CSR PP vs other PP.
Again, if Chase CSR offers anything special, I'll go for it and keep it forever. But it does not. If CSR adds partner status, I'll 100% go for it.
I believe PP restaurant only applies in US. Both PP and PP restaurants sometimes are hard to find in US. There is only one in EWR, And only Minute Suite in ATL. Nothing in PHX. EWR, ATL and PHX are huge and important airports. But no PP?? How come? What is the use of it?
The PP lounges are fairly good overseas. But there is no PP restaurant. So no difference of the CSR PP vs other PP.
Again, if Chase CSR offers anything special, I'll go for it and keep it forever. But it does not. If CSR adds partner status, I'll 100% go for it.
I actually like the PP lounge in Atlanta. Everytime I tried to use minutesuites there has been at least a 2 hour wait. I love white russians the the PP lounge there has comped Kahlua and the Skyclub doesnt. Problem with the ATL lounge is during peak times it's used by the non-Delta airlines for their premium customers and they won't admit PP passengers but at least if you are in the Atlanta lounge when they stop admitting PP customers they let you stay and don't boot you out.
I wish Toronto would get a PP lounge in Terminal 3 for US flights. That's the only major airport I fly out of that I can't access a lounge at since I always use Delta. There isn't a PP lounge in the Delta terminals at Laguardia either and that is a large airport.
#28
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,906
If you arrive (not connect) at SFO T3 (United terminal) you get nothing with the Amex Plat, despite the fact that there is a Centurion lounge there. If you arrive with the CSR you can have meals at two different restaurants for free.
Of course every restaurant has different lounges and restaurants available. That's why I continue to say that for someone who travels often, it makes sense to have both cards. They are complementary.
#29
Original Poster



Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,620
There is no Centurion lounge in EWR or ATL. Why not? What is the use of it? Aren't these big and important airports?
If you arrive (not connect) at SFO T3 (United terminal) you get nothing with the Amex Plat, despite the fact that there is a Centurion lounge there. If you arrive with the CSR you can have meals at two different restaurants for free.
Of course every restaurant has different lounges and restaurants available. That's why I continue to say that for someone who travels often, it makes sense to have both cards. They are complementary.
If you arrive (not connect) at SFO T3 (United terminal) you get nothing with the Amex Plat, despite the fact that there is a Centurion lounge there. If you arrive with the CSR you can have meals at two different restaurants for free.
Of course every restaurant has different lounges and restaurants available. That's why I continue to say that for someone who travels often, it makes sense to have both cards. They are complementary.
So with $550 fee and $300 travel credit, we need some ways to get the $250 out of it. The $100 AF increase only make CSR worse to most people.
#30
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,906
At least I can get to Delta lounge with AmEx Plat. How about Chase CSR? Nothing really. Just Minute Suite if you can get in. Take a nap? There are about 10 AmEx Centurion lounges? They are building more.
So with $550 fee and $300 travel credit, we need some ways to get the $250 out of it. The $100 AF increase only make CSR worse to most people.
So with $550 fee and $300 travel credit, we need some ways to get the $250 out of it. The $100 AF increase only make CSR worse to most people.
Getting an extra $250 is automatic for me. Getting 10x pts on my lyft rides to/from the airport will earn me 30k to 50k pts a year. That reimburses me the $250 2-4x over right there. My 10-20 visits to PP restaurants will pay for it again, 1-2x over. Then there is 3x pts on dining -- that will pay for it yet again. It's convenient to have an this in one card. I don't have to get the Amex Gold, which is good for restaurants and nothing else. Cutting down on the number of cards in my wallet is a good thing.
I can live with 4 CCs -- Amex Plat, CSR, Chase WoH, and Chase Amazon Prime. Amazon stays at home (just hooked up to my Amazon acct) and I only have to carry 3 cards






