Just had LHR-GVA in C.

What a mess... most menu products unavailable.
Got same sandwich with turkey (200gr), be aware that other meal are only 150gr.
FA proposed me also to take one bircher...

FA told me that now her most used sentence during her flight is "not available".

Got dry meat last time and no way it was enough to fill me...

Quality is ok but it look so cheap with these supermarket packaging...

I think its a disgrace for a "full service" airline...
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But these so called legacy carriers just are not "full service" airlines any more. In some cases, they're worse than established low cost carriers like easyJet (think BA). I reckon that entities like BA will, at some time or another, end up reversing the process. If BoB comes to ZRH flights, I definitely will drop SWISS for my short haul flights. Sure hope Edelweiss keep some semblance of quality to their product.

I recently had the opportunity of flying in C/J GVA-LHR and LHR-GVA on each of LX and BA, so have been able to make a direct comparison. I have to say that BA wins out by many miles in respect of the on-board offering.
In LX I was allowed to choose anything I wanted from the BoB, but it looks really unprofessional to get cardboard boxes dumped on your table and none of the offerings were terribly appetising.
On BA you get a proper tray with a plate of cold-cuts, cheese and a bit of cole-slaw. It's not a gourmet meal, but infinitely more attractive than the LX offering.

I never thought I would see the day when BA catering wins out over LX. Because BA catering is pretty poor, something like economy class was in the 90s. Anyone remember the short period LX and BA used to codeshare ohe the GVA-LON routes, and most people were desperate to fly BA to avoid the BoB offer that LX offered from 2003 to 2007?

Not saying the offering of Swiss-GVA in business is acceptable, but I still prefer the unlimited BoB choice to the misery "platter" BA serves in business class.

I am sure there is an argument in favour of BoB, perhaps many, but it has been so badly implemented on BA. It is something that easyJet does impeccably well. My feeling is unchanged about it: I do not like it on legacy carriers providing a feeder service (BA into LHR or IB into MAD) but I think it is ok on point to point flights (easyJet, Ryanair, and I suppose most of the SWISS network from GVA).

Airlines like Alitalia offer a very basic version of full catering, and that works ok (they have a signature soft drink of Arancia Rossa, which is blood orange juice). Aer Lingus has an excellent BoB selection, big choice and good quality. I particularly dislike airlines that offer differentiated service within the main cabin (e.g. Eurowings). I will never, repeat never, like the way they go up and down the aisle picking out certain passengers and offering them a small packet of truly pathetic catering. I wish they would do away with that model altogether, and either offer a decent BoB (which they more or less have) or a basic catering service � la Alitalia. This is what SWISS is doing, copying the Eurowings model of offering a pathetic tiny package of catering to certain pax on Classic fares. SWISS doesn't even offer you a soft drink like EW does!! Awful, and I hope the whole thing changes real quick.

Well, I will just eventually move away from Lufthansa and Miles & More. Shame, because I have rather a stash of miles with them and it's hard to avoid them in central Europe. I just have the feeling they don't give a damn about anything or anybody. Whereas with KLM the opposite feeling reigns and I think AFKL did a much better, incomparable job when they turned their FFP into a revenue based one.

Well I don't know what planet they are on. The inflight service is pretty good in economy, I think. It's a lot better than what Lufthansa Group offers. I mainly talking about European flights here though.

Great strategy to compete with Laudamotion/Ryanair. Show how outrageously expensive you are in comparison and take away the free water and an apple in a bag.

Well - my GVA - ATH flights have been moved to A3. Tough luck, Swiss...

I just flew GVA-MUC twice and RAK-GVA in the last week and I am happy to report back:

The first flight GVA-MUC was in the morning and they offered Bircherm�sli on a tablett to all Business Pax. I asked for a carac (which I love) and they told me that it was sadly unavailable.

The RAK-GVA flight (full business class with 4 rows) today had one hot meal option that was served by a rather new but very well doing cabin crew member to each passenger individually: The table would be "set" by placing a small white cloff on the little table (sadly not covering it entirely) and the cuttlery given (although still wrappend in a plastic bag). You were then served the meal not on a tablet but only the plate with the food served to you directly. If this process would be a refined a little this could be potentially made to be a great improvement over the usual tablet meal serving we used to have as it gives more of a � la carte feeling. Sadly dessert as well as starters were only available to be chosen from the saveurs menu. The carac was available there as was everything else. The carac was served on a plate with a fork, but again, still in its carton packaging. It was, however, delicious.
Champagen is still available: A Duval Leroy, although I can't exactly recall which one specifically.
With a few small additional touches like the food and snacks being served unpackaged placed on a plate and the table set a little as it is in International First Class on Swiss I think this could be turned into an upgrade of the current Business Class service. Some additional choices fitting to be a starter or a dessert would round the whole experience perfectly.

The later GVA-MUC flight I was just on was also rather pleasant. We were only 5 pax in Business and they came around with a tablet (in which the usually serve the chocolate) showing all the different kinds of sandwhiches encouraging us to take one. I took the Club Sandwhich, which was decent, but not great. This time, however, I received no plate for it but was given it directly in the carton packaging. Eating it like that made me feel more like I was sitting in SAS Plus tbh...

If you have a nice and engaging crew that is willing to go one step further like serving the snacks on plates etc. (of which btw, they have dozens available in one of the drawers) maybe even without the packaging this could easily be classified as an overall service improvement. If not, however, it's a little worse and feels more like mass handling sadly.

I just used the LX homepage to book a flight ZRH-MXP and saw that the fare overview now mentions "1 Bottle of water" for the Y fares and "SWISS Saveurs" for C fares. Is this an indication that the food concept applied for flights ex GVA will soon be implemented for ZRH flights? I have not seen any official statement, yet.




EDIT: I just saw on the LX Homepage that no free food is available in Y for flights shorter than 1 hour. Wasn't aware of this enhancement