New Four Seasons Website
Dec 19, 2011 | 7:56 pm
#1
Original Poster
Join Date: Mar 2010
Posts: 92
New Four Seasons Website
Just went to www.fourseasons.com and it went to a preview site of their new website. Don't know if this has been posted before but here is the site.
www.preview.fourseasons.com
www.preview.fourseasons.com
Dec 19, 2011 | 9:53 pm
#2
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,871
exactly as i originally wondered, all rates gone. (but packages listed.)
so much for FS rate integrity and great website.
and theyve gotten rid of hotel fact sheet. seriously? you have to go to meetings and full "quick reference guide" pdf.
so much for FS rate integrity and great website.
and theyve gotten rid of hotel fact sheet. seriously? you have to go to meetings and full "quick reference guide" pdf.
Last edited by Kagehitokiri; Dec 19, 2011 at 10:02 pm
Dec 20, 2011 | 7:18 am
#3
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,859
You've been posting about this for months.... let them finish their project and then make your judgements. The end result will be positive I believe.
Dec 20, 2011 | 9:03 am
#4
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,871
youre suggesting theyre not removing rates?
"and the "old" / original way was so much better. no pop up window that limits amount of rates at one time, and removes dates from "type" listing."
I agree Kage. Rate transparency is one of the parts of booking a Four Seasons vacation which my family greatly appreciates. It even makes a difference where we book, i.e. Four Seasons, or Ritz-Carlton, Rosewood, Peninsula.
I agree Kage. Rate transparency is one of the parts of booking a Four Seasons vacation which my family greatly appreciates. It even makes a difference where we book, i.e. Four Seasons, or Ritz-Carlton, Rosewood, Peninsula.
In the last few months, groups like Four Seasons have started to behave as though they were Las Vegas thousand-room monoliths; setting rates daily according to occupancy and season.
I am finding, increasingly, that FS hotels do not even bother to print rack rates anymore. This is also true of other high-end groups, like MO and Peninsula.
The only consistently transparent group appears to be Aman, who publish all their rates online and also in their brochures.
How on earth are you meant to work out a travel itinerary/budget and choose a level of accommodation if they give you no idea of the various rates across the year?
I am finding, increasingly, that FS hotels do not even bother to print rack rates anymore. This is also true of other high-end groups, like MO and Peninsula.
The only consistently transparent group appears to be Aman, who publish all their rates online and also in their brochures.
How on earth are you meant to work out a travel itinerary/budget and choose a level of accommodation if they give you no idea of the various rates across the year?
It's funny how picking up the phone is such a mental barrier to me these days; similar to when RC/AXP stopped putting up the ability to view FHR rates on the RC site. I loved the quick access of looking online via rc.com. Even with AXP's FHR engine up and running...it's still not the same somehow with the login/password and other barriers before seeing the rate.
Dec 20, 2011 | 1:06 pm
#5
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,859
The "rate project" is a big project and its not finished yet... it is constantly being tweaked and rolled out slowly. Give them some time to properly finish it
Dec 20, 2011 | 2:04 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,871
theyre integrating the newsletter/magazine/web content into "sister" sites for some hotels, for example http://ritzlisbon.com/
interesting they are newer, but only linked on old website, not new preview website, at least that i am seeing
Last edited by Kagehitokiri; Dec 27, 2011 at 9:39 am
Dec 20, 2011 | 10:41 pm
#7
Join Date: Apr 2003
Location: San Francisco
Programs: Four Seasons Aviara (owner), Starwood, Marriott, Hyatt, Hertz President's Circle, United MP 30+ yrs
Posts: 1,259
Just went to www.fourseasons.com and it went to a preview site of their new website. Don't know if this has been posted before but here is the site.
www.preview.fourseasons.com
www.preview.fourseasons.com
Dec 24, 2011 | 2:23 pm
#8
Join Date: Feb 2006
Location: Proud resident of flyover country.....
Programs: DL Gold UA Silver Air Canada Silver Bonvoy Titanium Wyndham Diamond HH Gold
Posts: 3,979
It looks like the new website may have some positive qualities, it will just take some time to get used to it. What I don't understand is why they don't keep it under wraps until it is complete. I thought the tripadvisor link was interesting
Jan 11, 2012 | 1:36 pm
#9
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,871
less than a month later, theyre redirecting to new site
you can still access original ratecards (for how long?) (not these)
a positive - some properties listing some excursions on rates page now, some with prices (both versions of site)
7+ posts on this topic towards the end of this thread >
http://www.flyertalk.com/forum/luxur...t-reality.html
you can still access original ratecards (for how long?) (not these)
a positive - some properties listing some excursions on rates page now, some with prices (both versions of site)
http://www.preview.fourseasons.com/jacksonhole/offers/
http://www.preview.fourseasons.com/j...ntracked_trio/
"$319" - if only
supposed to be $1319?
http://www.preview.fourseasons.com/j...ntracked_trio/
"$319" - if only
supposed to be $1319?
http://www.flyertalk.com/forum/luxur...t-reality.html
Last edited by Kagehitokiri; Jan 21, 2012 at 3:10 pm
Jan 12, 2012 | 7:32 am
#11
Join Date: Feb 2002
Location: USA
Programs: AA2, DL2, Amtrak2, US2, SPG1, MAR2
Posts: 2,566
...with all of those graphics it takes a while to load in slower public access points. I like the quick reservation lookup on the home page. Similar to my wish on RC's site however, I wish that they 'd let you switch hotels on the results screen instead of having to go back to the home page. I also would like to be able to search FHR and other rate codes on there...but apparently that improvement wasnt added. Without doing a deep dive on all of the site's features, I'd say the new site looks pretty good and the improved images look good too.
Jan 20, 2012 | 9:27 pm
#12
Join Date: Nov 2011
Programs: AA EXP, 3MM AA, Admirals Club
Posts: 461
New Four Seasons Website SUCKS
The website really sucks.
Looks crappy.
Loads slowly, and I have T1 connection.
Pictures take precedence and are way too big at top of each page.
If I actually used their website to book rooms at their properties, it would be a MAJOR TURN OFF.
Dreadful redesign.
Looks crappy.
Loads slowly, and I have T1 connection.
Pictures take precedence and are way too big at top of each page.
If I actually used their website to book rooms at their properties, it would be a MAJOR TURN OFF.
Dreadful redesign.
Jan 21, 2012 | 10:26 am
#13
Join Date: May 2011
Location: Sonoma
Programs: Several here and there, but not as many during my road warrior days!
Posts: 796
I agree that the new website is not useful. I am trying to locate an email address for the concierge in Mumbai, as they haven't replied to the online form I filled out a week ago. Does anyone have the email address for Mumbai FS?
Jan 21, 2012 | 11:27 am
#14
Join Date: Sep 2010
Location: San Francisco Bay Area
Posts: 5,825
Have you tried calling? Front Desk 91 (22) 2481-8000
Facebook : Four Seasons Hotel Mumbai
I am not saying you should have to go to these lengths to receive a response, but if you have an urgent query....
Jan 26, 2012 | 3:15 pm
#15
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,472
I'm not a huge fan of the new website...
It's much slower....
But, I really can't seem to find what hotels are offering the spa escape promotion. there used to be a dedicated page listing all the hotels at
http://www.fourseasons.com/special_o...ape_promotion/
but now I can't find the equivalent...
can anyone find it?
FDW
It's much slower....
But, I really can't seem to find what hotels are offering the spa escape promotion. there used to be a dedicated page listing all the hotels at
http://www.fourseasons.com/special_o...ape_promotion/
but now I can't find the equivalent...
can anyone find it?
FDW