who to contact with missing rental credit?
Aug 4, 2010 | 11:26 pm
#1
Original Poster
Join Date: Jul 2010
Programs: AA,DL,SPG,Hyatt
Posts: 141
who to contact with missing rental credit?
I rented a car with Hertz and used the codes for double rapid credits.
However, I just got half credit instead of the expected one full credit. i am wondering if I should contact Southwest or Hertz for that.
Thanks.
However, I just got half credit instead of the expected one full credit. i am wondering if I should contact Southwest or Hertz for that.
Thanks.
Aug 5, 2010 | 8:50 am
#3
Join Date: Apr 2008
Location: HOU
Programs: WN CP, A+, UA Gold, MR Amb LTT, Hyatt Plat, HH Dia, National EE
Posts: 471
Why are you continually telling people to contact the rental car companies??
IT DOESNT WORK. PERIOD.
Contact customer relations (214-792-4223) and ask them to perform a partner inquiry. They'll ask you to fax a copy of your rental record.
These days (going on 18 months) it's impossible to get through to Dallas. Try faxing them (214-792-5099) your request. Include your name, RR #, and phone number.
Good luck.
edit: not mods plural, just curb
IT DOESNT WORK. PERIOD.
Contact customer relations (214-792-4223) and ask them to perform a partner inquiry. They'll ask you to fax a copy of your rental record.
These days (going on 18 months) it's impossible to get through to Dallas. Try faxing them (214-792-5099) your request. Include your name, RR #, and phone number.
Good luck.
edit: not mods plural, just curb
Last edited by bon95; Aug 5, 2010 at 11:08 am
Aug 5, 2010 | 9:19 am
#4
Join Date: May 2005
Posts: 5,287
Aug 5, 2010 | 11:06 am
#6
Join Date: Apr 2008
Location: HOU
Programs: WN CP, A+, UA Gold, MR Amb LTT, Hyatt Plat, HH Dia, National EE
Posts: 471
Ya, same here... offering credit bonuses is great, but I've noticed Budget and Avis are horrible at actually posting that credit.
Alamo used to be really bad, but over the last year they've really changed and I've had no issues.
Aug 6, 2010 | 10:54 pm
#7
Original Poster
Join Date: Jul 2010
Programs: AA,DL,SPG,Hyatt
Posts: 141
Thanks a lot, guys. Calling them is always a hussle.
So, similarly, I registered Hyatt promotion for 1.5 credits a night, and eventually only got 0.5 credit. i guess i should contact southwest too.
So, similarly, I registered Hyatt promotion for 1.5 credits a night, and eventually only got 0.5 credit. i guess i should contact southwest too.
Aug 19, 2010 | 9:24 am
#8
Join Date: Apr 2008
Location: HOU
Programs: WN CP, A+, UA Gold, MR Amb LTT, Hyatt Plat, HH Dia, National EE
Posts: 471
Contact customer relations (214-792-4223) and ask them to perform a partner inquiry. They'll ask you to fax a copy of your rental record.
These days (going on 18 months) it's impossible to get through to Dallas. Try faxing them (214-792-5099) your request. Include your name, RR #, and phone number.
These days (going on 18 months) it's impossible to get through to Dallas. Try faxing them (214-792-5099) your request. Include your name, RR #, and phone number.
Faxed on 8/4/10, credit showed up 8/18/10.
Sep 23, 2010 | 6:36 pm
#9
Join Date: Mar 2001
Location: SNA
Programs: Marriott PLAT
Posts: 248
Two Avis rental in a row with the 5X promo (K024743) and only 0.5 credits post. Frustrating.... Be curious to hear if anyone is seeing this promo post correctly, or if additional bonus credits were delayed in their posting......
Dec 21, 2010 | 8:14 am
#10
Join Date: Apr 2008
Location: HOU
Programs: WN CP, A+, UA Gold, MR Amb LTT, Hyatt Plat, HH Dia, National EE
Posts: 471
Make sure K0247043 is on your Rental Agreement. If so, fax to customer relations like I stated above and you'll receive your credit. I've had to fax customer relations 4 out of 5 Avis 5x rentals. Very frustrating.
Dec 22, 2010 | 5:18 pm
#11
Join Date: May 1999
Posts: 1,627
Per the offer T&Cs:
Must use coupon number MUAA006 to receive bonus credits.
Please mention AWD number K024743 and provide Rapid Rewards account number at time of rental or check in to receive bonus credits.
Dec 22, 2010 | 6:11 pm
#12
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM; AA 1.5MM; DL .5MM; Hyatt GP 1M; HH Gold; CP/Rad. Gold; Miracle Fruit-su Club
Posts: 9,961
It is wonderful to read prospective solutions. In my experience (with Budget, especially) the car agencies will only push so far, and the receiving airline program - not just Southwest - simply cannot see what they say hasn't reached them from the car agency. The better the leverage of the partner promotion, the looser the connections become (as we FTers overwhelm them, it would seem). I often used to say, in response to this type of thread, "Never the twain shall meet". But after looong experience, I now say that it can take two years. It has.