Fuel surcharge probably to be added on Eurobonus Award tickets soon
Aug 26, 2009, 2:01 am
#181
Join Date: Feb 2004
Location: Helsinki, Finland
Posts: 2,395
Lying Blue is just as bad if not worse. SAS is doing this because most others are doing it too. But the problem for SAS is that EB doesn´t have some of the other good features that other programs have.
Aug 26, 2009, 6:04 am
#182
Join Date: Jan 2005
Location: OSL, EWR, CPH
Programs: Hilton Diamond SAS EBG (Star Alliance Gold), CO (OnePass) Gold
Posts: 211
HEADS UP SAS/Eurobonus...
Do you really want this to [example below] happen... remember that this is a reward program and not a penalty program!
This indicates that you'd rather have empty seats than have loyal customers use their hard earned points.
I think it is time to re-think this strategy.
Just my five cents.
Do you really want this to [example below] happen... remember that this is a reward program and not a penalty program!
This indicates that you'd rather have empty seats than have loyal customers use their hard earned points.
I think it is time to re-think this strategy.
Just my five cents.
Today I booked an award ticket CPH-OSL. Price: 12.000 points PLUS 521 DKK. Then I checked on Norwegian and got the same day/time for 479 DKK without spending my hard earned points. Good thing I could cancel my award ticket; points are only good for upgrades and hotels now.
Sep 16, 2009, 7:25 am
#183
Join Date: Jan 2008
Location: BGO
Programs: EBG
Posts: 175
A funny thing happened when I called SAS booking this morning to book a bonus ticket. (As usual the online booking engine changes the selection for you to the first one when you press next so I had to call in to make the reservation. Just unbelievable SAS IT haven't managed to fix this yet. Most phone agents are aware of the problem.)
When the agent was about to sum up everything she stopped and asked me to hold on for a moment. She hadn't worked for a while and the fuel surcharge was so high that she had to check with a colleague what was wrong
Well, nothing wrong, and she somewhat reluctant had to tell me the amount.
You know the prices are high when the agents themselves refuse to believe the price the system give them.
When the agent was about to sum up everything she stopped and asked me to hold on for a moment. She hadn't worked for a while and the fuel surcharge was so high that she had to check with a colleague what was wrong
Well, nothing wrong, and she somewhat reluctant had to tell me the amount.
You know the prices are high when the agents themselves refuse to believe the price the system give them.
Sep 16, 2009, 8:05 am
#184
Join Date: Jan 2005
Location: OSL, EWR, CPH
Programs: Hilton Diamond SAS EBG (Star Alliance Gold), CO (OnePass) Gold
Posts: 211
A funny thing happened when I called SAS booking this morning to book a bonus ticket. (As usual the online booking engine changes the selection for you to the first one when you press next so I had to call in to make the reservation. Just unbelievable SAS IT haven't managed to fix this yet. Most phone agents are aware of the problem.)
When the agent was about to sum up everything she stopped and asked me to hold on for a moment. She hadn't worked for a while and the fuel surcharge was so high that she had to check with a colleague what was wrong
Well, nothing wrong, and she somewhat reluctant had to tell me the amount.
You know the prices are high when the agents themselves refuse to believe the price the system give them.
When the agent was about to sum up everything she stopped and asked me to hold on for a moment. She hadn't worked for a while and the fuel surcharge was so high that she had to check with a colleague what was wrong
Well, nothing wrong, and she somewhat reluctant had to tell me the amount.
You know the prices are high when the agents themselves refuse to believe the price the system give them.
Do you have the details? route and fuel surcharge
Sep 16, 2009, 1:55 pm
#185
Join Date: Feb 2004
Location: Helsinki, Finland
Posts: 2,395
Anything BGO-OSL-CPH-??? and return is likely to give you a ridiculous amount. Even BGO-CPH-??? will get you there.
Sep 17, 2009, 1:56 am
#187
Join Date: Jul 2008
Location: Finland
Programs: *S(SK EBS), Marriott Platinum Elite
Posts: 131
I used some points to get a ticket for my mother the other day, she flew
CPH - ARN - TKU - ARN - CPH
Total price 130,29
CPH - ARN - TKU - ARN - CPH
Total price 130,29
Nov 4, 2009, 9:49 am
#188
Join Date: Aug 2001
Location: Sweden
Posts: 279
The Consumer Protection Agencies in 11 European countries led by the Norwegian Consumer Ombudsman yesterday published a report on Airlines' Taxes, Fees and Charges.
The report does not specifically mention fuel surcharges on award tickets but is suggesting that all unavoidable charges except airport charges and government taxes should be included in the basic air fare.
Hopefully this will put a stop to the practice of most European airlines' to levy fuel surcharges on award tickets.
The report is found here:
http://ec.europa.eu/consumers/enforc...ges_report.pdf
The report does not specifically mention fuel surcharges on award tickets but is suggesting that all unavoidable charges except airport charges and government taxes should be included in the basic air fare.
Hopefully this will put a stop to the practice of most European airlines' to levy fuel surcharges on award tickets.
The report is found here:
http://ec.europa.eu/consumers/enforc...ges_report.pdf
Last edited by Johan; Nov 4, 2009 at 10:11 am
Nov 4, 2009, 1:58 pm
#189
Join Date: Dec 2006
Location: Mostly EU & (SE)Asia
Programs: Various shiny cards at hotel chains and airlines
Posts: 1,039
The Consumer Protection Agencies in 11 European countries led by the Norwegian Consumer Ombudsman yesterday published a report on Airlines' Taxes, Fees and Charges.
The report does not specifically mention fuel surcharges on award tickets but is suggesting that all unavoidable charges except airport charges and government taxes should be included in the basic air fare.
Hopefully this will put a stop to the practice of most European airlines' to levy fuel surcharges on award tickets.
The report is found here:
http://ec.europa.eu/consumers/enforc...ges_report.pdf
The report does not specifically mention fuel surcharges on award tickets but is suggesting that all unavoidable charges except airport charges and government taxes should be included in the basic air fare.
Hopefully this will put a stop to the practice of most European airlines' to levy fuel surcharges on award tickets.
The report is found here:
http://ec.europa.eu/consumers/enforc...ges_report.pdf
Nov 4, 2009, 2:51 pm
#190
Join Date: Nov 2004
Programs: EB*G, BT VIP
Posts: 770
Probably the only good thing about Estonian Air - they still not charging fuel surcharge on award tickets, I have recently redeemed a bit of EB miles on them, paid just 30 EUR per person taxes for roundtrip, pretty fair ^
But probably irrelevant for non-Estonian based FFlyers
But probably irrelevant for non-Estonian based FFlyers
Nov 5, 2009, 2:55 am
#191
Join Date: Jan 2005
Location: OSL, EWR, CPH
Programs: Hilton Diamond SAS EBG (Star Alliance Gold), CO (OnePass) Gold
Posts: 211
Just payed 625 NOK taxes and fees for a return trip CPH-ARN-CPH.
I used 12K points and got 500 extra points for booking online.
If I had flown Norwegian, it would have cost a total of 699DKK (incl 281 DKK tax and fees) ^
I do not understand why the taxes and fees are different...
SAS call this fuel charge, passenger service charge and passenger charge - but are these not only components of the ticket?
What is next?? will they will sell the tickets for nothing and just bump up the fees - including a new fee for "airline services"
I used 12K points and got 500 extra points for booking online.
If I had flown Norwegian, it would have cost a total of 699DKK (incl 281 DKK tax and fees) ^
I do not understand why the taxes and fees are different...
SAS call this fuel charge, passenger service charge and passenger charge - but are these not only components of the ticket?
What is next?? will they will sell the tickets for nothing and just bump up the fees - including a new fee for "airline services"
Nov 5, 2009, 5:16 am
#192
Join Date: Oct 2002
Location: Vantaa, Finland
Programs: AY Lumo, FB Gold
Posts: 1,667
Already happening. Most LCCs have had 0 base fares for a long time already, the cheapest BT fares have a base fare of 0 etc.
Dec 2, 2009, 3:47 am
#193
Join Date: Jun 2005
Location: Stockholm, Sweden
Programs: SK*G, PC Plat Amb, Hertz #1 Gold
Posts: 1,874
Fuel charges are to be removed - effective this Friday! 
http://www.flyertalk.com/forum/sas-e...rd-travel.html
http://www.flyertalk.com/forum/sas-e...rd-travel.html
Last edited by tommy777; Dec 3, 2009 at 12:31 pm