SAS SE customers: Give SAS suggestions for improvement, win the new Crew Guide
Jan 25, 2008, 12:50 pm
#1
Original Poster
Join Date: Dec 2004
Location: Sacramento
Posts: 7,323
SAS SE customers: Give SAS suggestions for improvement, win the new Crew Guide
All,
I just got an e-mail from one of our SAS SE contacts. If you live in Sweden, SAS want's you to give feedback on how they can improve.
The 10 first FT members who send their suggestion, will get the new Crew Guide as a prize.
Please PM me and I will send you the private e-mail address to send your suggestion to.
Good luck!
I just got an e-mail from one of our SAS SE contacts. If you live in Sweden, SAS want's you to give feedback on how they can improve.
The 10 first FT members who send their suggestion, will get the new Crew Guide as a prize.
Please PM me and I will send you the private e-mail address to send your suggestion to.
Good luck!
Jan 26, 2008, 1:41 pm
#3
Join Date: Feb 2004
Posts: 1,935
Booking engine, check-in, priority boarding (you may want to explain the concept first), P class in-flight service, Intercon meal service in Y and M, priority bagage (!), bagage delivery times at ARN and CPH, earn/burn ration in EB, award availability, service attittude at SGS (sell'em) etc, etc.
Alright I supose there are good elements, and the good news is there is certainly room for improvement.
Alright I supose there are good elements, and the good news is there is certainly room for improvement.
Jan 26, 2008, 6:01 pm
#4
Join Date: Feb 2007
Location: was ARN now BER
Programs: No travel, no cards. :(
Posts: 333
I did send in my suggestion email - in Swedish, but without waking the other half for checking my language skills first. I'll likely be sent back to school when I show him what got sent out of here.
No indication of email received, but also nothing of it bouncing.
Actually - the idea of doing it was great, so even if I am not one of the first 10 to respond, it was a good exercise.
Thanks!
No indication of email received, but also nothing of it bouncing.
Actually - the idea of doing it was great, so even if I am not one of the first 10 to respond, it was a good exercise.
Thanks!
Jan 26, 2008, 11:45 pm
#6
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
And in addition to the excellent suggestions already in this thread; while Sweden is a huge market but also start paying attention to other markets - While the name is Scandinavian Airlines then if SAS really wants to become a big airline and doesn't want to just concentrate on Scandinavian markets then they must start to become global.
They need to pay attention to their "less important" markets. Or then leave those markets to other Star Alliance airlines and promote them.
They need to pay attention to their "less important" markets. Or then leave those markets to other Star Alliance airlines and promote them.
Jan 27, 2008, 12:00 pm
#7
Join Date: Nov 2001
Location: cookham, UK
Programs: AA Platinum, UA PremEx
Posts: 16
Allow UA*G to use the SAS security line
Then I went upstairs and the securty screener at the SAS elite line refused to let me in. She was quite rude - and I was quite pissed off as the pleb-line was HUGE.
Still, SAS did their normal friday night trick of being late, so I managed to get several drinks in!
My suggestion to SAS: recognise the UA*G folks have a choice and don't have to travel SAS!
Jan 27, 2008, 1:09 pm
#8
Join Date: Feb 2004
Posts: 1,935
Jan 27, 2008, 4:30 pm
#9
Join Date: Apr 2006
Location: CPH, BKK
Programs: OZ*G, AZ Gold, Etihad Gold, SK*G, BA Silver
Posts: 1,014
Jan 28, 2008, 7:58 am
#10
Original Poster
Join Date: Dec 2004
Location: Sacramento
Posts: 7,323
I travelled back from CPH-LHR Friday on a back of the cattle class ticket. The Gold checkin line was non-existant and I was welcomed. They were good and worked to get me a better seat.
Then I went upstairs and the securty screener at the SAS elite line refused to let me in. She was quite rude - and I was quite pissed off as the pleb-line was HUGE.
Still, SAS did their normal friday night trick of being late, so I managed to get several drinks in!
My suggestion to SAS: recognise the UA*G folks have a choice and don't have to travel SAS!
Then I went upstairs and the securty screener at the SAS elite line refused to let me in. She was quite rude - and I was quite pissed off as the pleb-line was HUGE.
Still, SAS did their normal friday night trick of being late, so I managed to get several drinks in!
My suggestion to SAS: recognise the UA*G folks have a choice and don't have to travel SAS!
Also, the RCC is the worst lounge in the US. So while UA*G are very welcome to use SAS very well stocked lounges with both alcohol and food, SAS customers are welcome to get 3 days old bagels and no free drinks.
From a FTer who has both SAS and UA *gold, I would say SAS elites gets the most greasy end of a pretty greasy stick
Jan 28, 2008, 8:04 am
#11
Original Poster
Join Date: Dec 2004
Location: Sacramento
Posts: 7,323
Still one spot open
Thank you all for participating. There's still one spot open. If you want to voice your opinion, please help SAS SE out and PM me. I will send you the e-mail address where to send your suggestions
Thanks!
Thanks!
Jan 28, 2008, 8:07 am
#12
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
But we have to also remember that we are comparing US and European airlines - there isn't much to brag about in US airlines. This is actually good example that we still have many things quite well with SK compared to our FF colleagues in US - we can still buy real food onboard while for example Delta will give you free of charge some raisins/coke/crackers onboard on the 4 hour flight. How is it these days with UA?
Jan 28, 2008, 12:11 pm
#13
Original Poster
Join Date: Dec 2004
Location: Sacramento
Posts: 7,323
But we have to also remember that we are comparing US and European airlines - there isn't much to brag about in US airlines. This is actually good example that we still have many things quite well with SK compared to our FF colleagues in US - we can still buy real food onboard while for example Delta will give you free of charge some raisins/coke/crackers onboard on the 4 hour flight. How is it these days with UA?
Jan 28, 2008, 12:28 pm
#14
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
In UA, are those ready-made complete meals gone and replaced with Ted Snack boxes? What were those meals called, those had some snappy name ... Cannot remember but those were really delicious and I was more than happy to pay the fee for those. I like the idea, with extra money you were given a proper meal and without the extra fee you got some small snack. I always opted to the proper meal.
Jan 28, 2008, 12:36 pm
#15
Original Poster
Join Date: Dec 2004
Location: Sacramento
Posts: 7,323
In UA, are those ready-made complete meals gone and replaced with Ted Snack boxes? What were those meals called, those had some snappy name ... Cannot remember but those were really delicious and I was more than happy to pay the fee for those. I like the idea, with extra money you were given a proper meal and without the extra fee you got some small snack. I always opted to the proper meal.
If I ever get stuck in the back on longer flights, I bring food!!