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Old Oct 17, 2025 | 8:41 am
  #1  
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Refund after adding leg flight

Hi

The other week I booked LHR - SFO and SFO - CPH.
When I called in and added a leg flight CPH - LHR the agent said the taxes would be recalculated automatically, since this would remove the initial air passenger duty.

It’s now been a 1,5 weeks since. Is the refund just taking time or should I call back?

Best regards,
J
Jk90 is offline  
Old Oct 17, 2025 | 9:20 am
  #2  
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Originally Posted by Jk90
Hi

The other week I booked LHR - SFO and SFO - CPH.
When I called in and added a leg flight CPH - LHR the agent said the taxes would be recalculated automatically, since this would remove the initial air passenger duty.

It’s now been a 1,5 weeks since. Is the refund just taking time or should I call back?

Best regards,
J
I would call back. It should have happened shortly after the change to your booking was made.
dark_phoenix is offline  
Old Oct 17, 2025 | 4:14 pm
  #3  
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Refunds are working very poorly now, even for straightforward refund cases. Call, but also expect to wait.
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Old Oct 21, 2025 | 12:39 am
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Full Flex J gets refunded in 2-3 days to my AMEX when I cancel. SK usually processes those payments quicker than the 10 business days or so they advise. One of the few things they do better/quicker than their competitors.
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Old Oct 21, 2025 | 12:53 pm
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I just had to wait for 2 weeks, while repeatedly calling, to get a points ST booking refunded. Own SK are likely less problematic.
tr3k is offline  


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