FlySAS - "Please enter your frequent flyer provider code"
Jan 8, 2024, 3:20 am
#1
Original Poster
Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: A3*G, LH FTL, VS Red, Avis Preferred, Hertz President's Circle, (RIP Diamond Club)
Posts: 2,364
FlySAS - "Please enter your frequent flyer provider code"
Currently trying to make a booking on the UK FlySAS website. Chosen the flights and moved on to "Travellers" section. Entered my FF details but it won't let me move on as it keeps saying "Please enter your frequent flyer provider code". FF number is definitely correct, and I've tried just the number and with "A3" ahead of it. Anyone else had this? Anynideas how to get past it?
Jan 8, 2024, 5:26 am
#2
Original Poster
Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: A3*G, LH FTL, VS Red, Avis Preferred, Hertz President's Circle, (RIP Diamond Club)
Posts: 2,364
UPDATE
On the advice of the chat agent I booked without a FF flyer number with the intention of adding it later. I tried to do that but now just get the three blue loading dots instead. Total garbage website. If I didn't know better I'd assume SAS don't want me to enter a FF number from another airline!!!
On the advice of the chat agent I booked without a FF flyer number with the intention of adding it later. I tried to do that but now just get the three blue loading dots instead. Total garbage website. If I didn't know better I'd assume SAS don't want me to enter a FF number from another airline!!!
Jan 8, 2024, 5:57 am
#4
Original Poster
Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: A3*G, LH FTL, VS Red, Avis Preferred, Hertz President's Circle, (RIP Diamond Club)
Posts: 2,364
Jan 8, 2024, 7:25 am
#5
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,342
This issue is likely SAS specific, as it is their website that seems to be having issues. I'm moving the thread to the SAS subforum as there will likely be more expertise available regarding the SAS website there.
Jan 8, 2024, 8:53 am
#6
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Hello roberino,
Welcome to the SAS | EuroBonus forums!
This seems like an odd issue as I haven't had problems entering frequent flyer numbers on the SAS website. So I thought I'd give it a quick try on one of my bookings and low and behold, re-adding my already added frequent flyer number returns an error, saying it has an invalid format.
it seems that somebody tampered with the logic that checks the details of the number and determines if it is valid or not... As a workaround I would just call or chat with them and ask the agent to add the number to your booking manually as that functionality of the manage my booking appears to be broken.
Welcome to the SAS | EuroBonus forums!
This seems like an odd issue as I haven't had problems entering frequent flyer numbers on the SAS website. So I thought I'd give it a quick try on one of my bookings and low and behold, re-adding my already added frequent flyer number returns an error, saying it has an invalid format.
it seems that somebody tampered with the logic that checks the details of the number and determines if it is valid or not... As a workaround I would just call or chat with them and ask the agent to add the number to your booking manually as that functionality of the manage my booking appears to be broken.
Jan 8, 2024, 7:33 pm
#8
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,177
I just added a United MP number for a cotraveller with zero problems. So seems it is back to working more normally.
Jan 8, 2024, 10:43 pm
#9
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,515
Never had any issue from my end, even for 3rd party (consolidator) bookings such as Expedia. The FFN info usually gets transferred to SK (SAS) with no issues; except for email address, which added saluation of the passenger to contact email when booked from 3rd party.
Jan 9, 2024, 6:02 am
#10
Original Poster
Join Date: Nov 2008
Location: South Yorkshire, UK
Programs: A3*G, LH FTL, VS Red, Avis Preferred, Hertz President's Circle, (RIP Diamond Club)
Posts: 2,364
Mar 12, 2024, 4:50 am
#14
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,177
I am not sure what it is, maybe some FFP that works and some that don't. United is still not a problem.
Eurobonus has its fair share of problems when using it for other airlines, due to the changing lead letters according to status. Maybe something similar here?
Eurobonus has its fair share of problems when using it for other airlines, due to the changing lead letters according to status. Maybe something similar here?
Last edited by CPH-Flyer; Mar 12, 2024 at 11:20 am