Cancelled US Domestic Segment - DoT Refund Rules
Dec 15, 2021, 1:49 pm
#1
Original Poster
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Cancelled US Domestic Segment - DoT Refund Rules
I have a ticket to the US with an UA operated segment. The UA segment got cancelled, later the flight was replaced with a flight over 3 hours later than the original one.
SK says no full refund (only taxes), since you need to cancel immediately via phone otherwise it is accepted by their policy. I could not find anything like that in the DoT rules (and as far as I know there is nothing like that in the EC261 rules either).
So I plan to call, cancel and file straight a DoT complaint to request a full refund.
Anything I missed?
SK says no full refund (only taxes), since you need to cancel immediately via phone otherwise it is accepted by their policy. I could not find anything like that in the DoT rules (and as far as I know there is nothing like that in the EC261 rules either).
So I plan to call, cancel and file straight a DoT complaint to request a full refund.
Anything I missed?
Dec 15, 2021, 2:01 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,030
I have a ticket to the US with an UA operated segment. The UA segment got cancelled, later the flight was replaced with a flight over 3 hours later than the original one.
SK says no full refund (only taxes), since you need to cancel immediately via phone otherwise it is accepted by their policy. I could not find anything like that in the DoT rules (and as far as I know there is nothing like that in the EC261 rules either).
So I plan to call, cancel and file straight a DoT complaint to request a full refund.
Anything I missed?
SK says no full refund (only taxes), since you need to cancel immediately via phone otherwise it is accepted by their policy. I could not find anything like that in the DoT rules (and as far as I know there is nothing like that in the EC261 rules either).
So I plan to call, cancel and file straight a DoT complaint to request a full refund.
Anything I missed?
In today's world a 3hr schedule change is not unusual.
Dec 16, 2021, 4:50 am
#3
Join Date: Jul 2017
Location: Oslo, Norway
Programs: SK Diamond *G
Posts: 42
I've had no problems contacting SAS a week's time after the e-mail and select anouther routing, or full refund.
Dec 17, 2021, 12:50 am
#6
Join Date: Mar 2014
Programs: *G
Posts: 461
However, if you have accepted rerouting (i.e. by not doing anything for 15 days), you have forfeited those rights. At least that's my interpretation of EC261.
Dec 17, 2021, 1:33 am
#7
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum Ambassador
Posts: 3,787
Dec 17, 2021, 1:34 am
#8
Join Date: Apr 2010
Location: VIE
Programs: SAS EBS / *A Silver, Hilton Diamond, Radisson VIP, IHG Platinum Ambassador
Posts: 3,787
The question is whether the assumption that customer agrees with rerouting if they don't reply within some amount of time is compliant with the law.