Sorry to say it then... you are one of those guys who actually enables such a behavior. Business (and same for governments) need to be challenged to do better, people just accepted their cutback are those who support them in doing so resulting in even worse products.

As a product guy (heading the product management of a Silicon Valley High Tech company) I love to be challenged by my customers. Their feedback and reaction to changes to my product drive my decisions.

And that is somehow, I don’t see at SK. I just see an entitled overpaid bunch of corporate managers in Stockholm doing whatever they feel adequate but not trying to do the best for their customers to actually win back the market.

and NO, it is not whining, it’s called criticism...

Correct and, above all, we’re on FlyerTalk (which would quickly descend into a rather boring platform if we only were to praise a given airline/product/you name it). If I’m sharing my experience (in a civilised manner) of choosing another (better, at least for me) carrier for X/Y/Z reasons, I’m doing so not because I get paid to do it but simply because that’s what FlyerTalk is about (amongst other things, needless to say). If people can’t even read (let alone accept) criticism, then a forum may not be the best website to browse during their well earned free time.

G

The wiki-izing of FT and some other developments on FT indicate that maybe FT doesn’t want to be what it used to be in terms of acceptance and hosting of criticism rooted in what travelers experience and in what travelers think about what and whom they may encounter while traveling. As with many a social media vehicle, the larger the vehicle becomes, the more likely the vehicle tends to default to being an apologist for covered companies and their host country government; and, with it, the social media vehicle finds ways to railroad and undermine critical voices on-board in ways that didn’t take place as much earlier.

Maybe the issues with SK Plus can be wiki-ized and used to limit criticism of SK? Maybe that would be considered more satisfying for some, but I would find it to make FT less useful and more boring for me. Not that it matters.

Good piece of observation and (sadly) very true.

G

+1.

G

I thought the proportion of FT members who can do so is below 100% of the FT member count, not that it matters — as the wiki-zation of FT is part and parcel of doing what I noted above.

Ok, had a bit of an issue with the hotel chain I have status with yesterday here in London. Went down, asked to talk to the manager.
Issue solved and a box of chocolates and champagne plus some extra points added to my account.

Tried the same same with Sas ..... put it on my Sas idea. So I did. And what?

So complain to who, the crew? The pilot? Or put it in my Sas idea......

they wont change until we make them.

Okay, let me try to put it another way:

Intra Europe SAS Plus is classified as Business class. (I.e. service class C!) That‘s why you get access to all the Business class lounges of all other *A carriers when flying SAS Plus intra Europe. We are *not* talking about the international long haul SAS Plus, which indeed is Premium Economy.

That‘s also why when you book the Swiss codeshare in SAS Plus it books into Swiss Business and when you book Swiss Business on the SAS codeshare it books into SAS Plus. Same with every other airline. If SAS Plus was Premium Economy that would mean you are downgraded when booking Swiss Business on the SAS Plus codeshare, which is not the case.

And that‘s another reason why SAS Plus intra Europe is classified as Business.

As for which system classifies SAS Plus as Business Class: Every flight and booking system does. Try to search for Business Class on ARN to CPH for example on any booking system: Does SAS Plus show up? (Now to be intellectually honest: Since many of the fare basis codes SAS uses are usually used for Premium Economy, sometimes they do falsely show up as that, while the higher letters traditionally used for Business Class show up as Business class.) However, that doesn‘t change the fact that SAS Plus intra Europe is classified as Business Class and therefore has the C printed on the ticket and comes with all the *A Business class perks.

Out of a service level perspective itms a different topic, I agree that in that sense SAS Plus is closer to Premium Economy than Business. I'm the first to agree that SAS Plus is ...... compared to say Swiss Business Class in Europe, however, the point of interest is the classification of the product, not if the service is deserving of that classification.