Destroyed check-in bag
Apr 3, 2019, 4:13 am
#1
Original Poster
Join Date: Sep 2003
Location: OSL
Posts: 2,646
Destroyed check-in bag
Hopefully some recent experience (or not really!) on this. I checked in a piece of luggage yesterday on SAS. Coming out in Oslo the bag was completely destroyed (this is a Rimowa aluminium case) with what can only have been some significant force. The item is completely unusable - I've communicated with their 3rd party claim company who offered me a Samsonite or Huntsmann luggage or contact SAS for a refund. My luggage piece was ca. 8 years old and retails today for NOK 8,000.
Anyone knw how SAS treats this (their website says Customer Relations deals with items of Rimowa or more expensive types themselves following the third party contractor saying they can't do anything)?
Anyone knw how SAS treats this (their website says Customer Relations deals with items of Rimowa or more expensive types themselves following the third party contractor saying they can't do anything)?
Apr 3, 2019, 4:38 am
#2
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,962
Hopefully some recent experience (or not really!) on this. I checked in a piece of luggage yesterday on SAS. Coming out in Oslo the bag was completely destroyed (this is a Rimowa aluminium case) with what can only have been some significant force. The item is completely unusable - I've communicated with their 3rd party claim company who offered me a Samsonite or Huntsmann luggage or contact SAS for a refund. My luggage piece was ca. 8 years old and retails today for NOK 8,000.
Anyone knw how SAS treats this (their website says Customer Relations deals with items of Rimowa or more expensive types themselves following the third party contractor saying they can't do anything)?
Anyone knw how SAS treats this (their website says Customer Relations deals with items of Rimowa or more expensive types themselves following the third party contractor saying they can't do anything)?
*actually it is from the original price, but since bag prices usually make no big jumps up that should be ok
Apr 3, 2019, 4:40 am
#3
Original Poster
Join Date: Sep 2003
Location: OSL
Posts: 2,646
I gave the most recent price for it. Rimowa's have acutally increased quite a bit in price in the last few years.
Apr 3, 2019, 5:20 am
#4
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,184
The insurance most airlines have limit the depreciation to max 50%. So after the 5th year the residual value of the luggage remains at 50% of purchase value.
Last year I contacted LH after my 8 year old Rimowa polycarbonate suitcase was damaged. The repair cost 60€ but the bag didn't look the same. I also attached the original invoice and to my surprise they paid me the original value (~350€). So I would advise you to ask SAS nicely.
Last year I contacted LH after my 8 year old Rimowa polycarbonate suitcase was damaged. The repair cost 60€ but the bag didn't look the same. I also attached the original invoice and to my surprise they paid me the original value (~350€). So I would advise you to ask SAS nicely.
Apr 3, 2019, 5:43 am
#5
Original Poster
Join Date: Sep 2003
Location: OSL
Posts: 2,646
Thanks. I will be - guess the issue I have in the end is that this is an incredibly sturdy item and the amount of force placed on to it makes it hard to understand what's really happened (ie one the locks popped open) - I didn't need a new item and this should be a luggage item which lasts more than the period I've owned it, hence applying depreciation annoys me in these cases.
Apr 3, 2019, 9:26 pm
#6
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Thanks. I will be - guess the issue I have in the end is that this is an incredibly sturdy item and the amount of force placed on to it makes it hard to understand what's really happened (ie one the locks popped open) - I didn't need a new item and this should be a luggage item which lasts more than the period I've owned it, hence applying depreciation annoys me in these cases.
Apr 4, 2019, 12:07 am
#7
Join Date: May 2008
Location: ARN
Posts: 3,471
I've seen several times when baggage was loaded onto trains of carts, that bags can fall off in tight turns due to the centrifugal force. That can make for a pretty tough encounter with the asphalt or concrete pavement. This problem doesn't happen if you're flying in an airplane with baggage containers, as your bags will be locked inside the container and can't fall out.
Apr 4, 2019, 12:46 am
#9
Original Poster
Join Date: Sep 2003
Location: OSL
Posts: 2,646
Was a simple LHR-OSL. I am fairly sure the cause of the issue was the captain; they braked incredibly hard as if they were about to miss the runway exit on OSL (ie landed, slow downed naturally followed by a very hard brake) - guess loading wasn’t the greatest either but sure that’s what caused it.
Apr 4, 2019, 8:29 am
#10
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,169
Was a simple LHR-OSL. I am fairly sure the cause of the issue was the captain; they braked incredibly hard as if they were about to miss the runway exit on OSL (ie landed, slow downed naturally followed by a very hard brake) - guess loading wasn’t the greatest either but sure that’s what caused it.
Apr 4, 2019, 8:46 am
#11
Join Date: May 2008
Location: ARN
Posts: 3,471
Was a simple LHR-OSL. I am fairly sure the cause of the issue was the captain; they braked incredibly hard as if they were about to miss the runway exit on OSL (ie landed, slow downed naturally followed by a very hard brake) - guess loading wasn’t the greatest either but sure that’s what caused it.
Apr 4, 2019, 10:44 am
#12
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
If I had to hazard a guess, I doubt that it would have anything to do with hard braking on landing, even as there is a possibility for that too. I would guess it more likely that the item probably got a pounding from a luggage sorting apparatus, got dropped from a material enough height, had something heavy dropped on it, or someone stepped on it.
Apr 4, 2019, 10:56 am
#13
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,169
If I had to hazard a guess, I doubt that it would have anything to do with hard braking on landing, even as there is a possibility for that too. I would guess it more likely that the item probably got a pounding from a luggage sorting apparatus, got dropped from a material enough height, had something heavy dropped on it, or someone stepped on it.
Last edited by CPH-Flyer; Apr 4, 2019 at 11:05 am
Apr 7, 2019, 8:15 am
#14
Join Date: Mar 2016
Location: Preferable @30.000 feet
Programs: More than one
Posts: 1,673
Was a simple LHR-OSL. I am fairly sure the cause of the issue was the captain; they braked incredibly hard as if they were about to miss the runway exit on OSL (ie landed, slow downed naturally followed by a very hard brake) - guess loading wasn’t the greatest either but sure that’s what caused it.
Apr 7, 2019, 9:19 am
#15
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I wouldn’t expect severe damage to the plane, but I would expect severe damage on some of the cheaper polycarbonate suitcases coming off the baggage belt for the very same flight in the very off chance that it was due to hard braking of a plane in motion. But the most probable source of damage is from the handling of luggage while it’s being handled by people on the ground or while the plane is stationed for loading.