Cancellation of reserved Exit-Row Seats
Oct 5, 2010, 10:43 am
#1
Original Poster
Join Date: May 2009
Location: Estonia
Programs: SK*G, LH SEN
Posts: 150
Cancellation of reserved Exit-Row Seats
I'm flying CPH-IAD next week with my girlfriend. Since I am EBG I was able to reserve exit row seats. While entering the required information for immigration I realized that the seats were changed, somewhere to the back of the plane. Called SAS Customer Service today and they said my seats were given away and there is nothing they can do. Not acceptable. Any idea if its worth complaining at the airport/lounge before the flight and might get an upgrade (the flight is totally full in y)?
Oct 5, 2010, 11:04 am
#2
Join Date: Dec 2009
Location: CPH
Programs: SK EBG |CSA OK+ Gold | SPG Gold | CO, BD, QR, AF lowlife
Posts: 607
I would say it was worth trying to make a little fuss about it at check-in and at the gate if the flight is full in M (Y is Economy Extra with SAS). The agent might need someone and an EBG who had his exit seats taken away is a good candidate for an op-up.
Don't over-do the fuss though
Oct 5, 2010, 11:25 am
#3
Join Date: Feb 2009
Location: CH
Programs: EBG, M&M Silver, BA Gold
Posts: 153
I would suggest that a smile and a polite and friendly complaint could get you a lot more than if you go in shouting and throwing your EBG card around. Especially since you say Economy is fully booked.
Good luck and let us know what happens!
Good luck and let us know what happens!
Oct 6, 2010, 2:21 pm
#4
Join Date: Feb 2004
Location: California
Programs: Alaska MVPG, SWA CP, SWA A list, Hyatt Platinum, Hhilton Gold, Makai Club
Posts: 244
the usual reason they give for saying seating is subject to
change is because a disabled person might have specific seating requirements and US ADA law requires they try to accomodate these needs.
In this case, they don't have that excuse-- disabled persons are not allowed to sit in exit rows.
Could it be that an air marshall wants that seat?
In this case, they don't have that excuse-- disabled persons are not allowed to sit in exit rows.
Could it be that an air marshall wants that seat?
Oct 16, 2010, 10:09 am
#5
Original Poster
Join Date: May 2009
Location: Estonia
Programs: SK*G, LH SEN
Posts: 150
It came out that the seats were given away because of an error in the reservation system. Since the flight was overbooked and the gate manager was really cool, me and my girlfriend got an Op-Up to C. 2A+B.
Oct 17, 2010, 4:52 am
#7
Join Date: Jan 2010
Programs: EB*G
Posts: 66
With all the op-ups I constantly read about here, I start to wonder why I should bother paying those expensive C-tickets...
Oct 17, 2010, 2:49 pm
#8
Join Date: Nov 2004
Programs: EB*G, BT VIP
Posts: 770
Anyway if someone feels ok to fly TATL in M, you can always hope for the best.
Oct 18, 2010, 1:24 am
#9
Join Date: Dec 2009
Posts: 600
Don't get your hopes just yet. I fly Y discounted in Europe most of the time (company policy), and never got an op up since I'm with EB. And it's been a while...
Oct 19, 2010, 11:15 am
#10
Join Date: Nov 2009
Posts: 682
Anyway, I have never received an op-up with SK! Not even on my birthday flying home from PEK.
Oct 20, 2010, 5:23 am
#11
Join Date: Dec 2009
Posts: 600
Sorry, I keep forgetting that SAS uses different codes than others. I meant Economy discounted.
For me F=First, C=Biz, Y+=monkey+ (or economy premium), and Y=monkey
http://en.wikipedia.org/wiki/Travel_...my_class_codes
For me F=First, C=Biz, Y+=monkey+ (or economy premium), and Y=monkey
http://en.wikipedia.org/wiki/Travel_...my_class_codes