Denied boarding - miles?
Oct 19, 2009, 8:29 am
#1
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Location: HEL
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Denied boarding - miles?
Last week I was denied boarding (voluntarily) on SK AMS-CPH-HEL. Basically it all played out well, got rerouted on AY, arriving home 5 minutes earlier then should have on SK, got meal voucher, SAS voucher, etc.
The only thing unclear is - where would I get my miles? AY or M&M (my main *A prog) ?
The only thing unclear is - where would I get my miles? AY or M&M (my main *A prog) ?
Oct 19, 2009, 11:44 am
#2
Join Date: Oct 2002
Location: Vantaa, Finland
Programs: AY Lumo, FB Gold
Posts: 1,667
Since you are using M&M it will be somewhat more complicated, but first try contacting SK, since they are the ones who bumped you and should credit the miles for M&M as well. Be prepared to fight and request a supervisor if things don't seem to work the way they're supposed to.
Oct 19, 2009, 2:59 pm
#3
Join Date: Sep 2004
Location: North of Sweden
Posts: 263
Since you are using M&M it will be somewhat more complicated, but first try contacting SK, since they are the ones who bumped you and should credit the miles for M&M as well. Be prepared to fight and request a supervisor if things don't seem to work the way they're supposed to.
Better to contact customer relations or make M&M contact SAS.
Last edited by Balboa; Oct 19, 2009 at 3:13 pm Reason: Corrected
Oct 20, 2009, 4:52 am
#5
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Thanks for the input. I DO have an EB account, so I might try to have SK credit to that one, if that seems more likely to go through!
EDIT: After sending the BP copy to AY, the points already posted on the AY account. Round 2: getting the miles for a *A account
EDIT: After sending the BP copy to AY, the points already posted on the AY account. Round 2: getting the miles for a *A account
Last edited by WilcoRoger; Oct 26, 2009 at 3:11 pm
Nov 5, 2009, 12:48 am
#6
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OK, anyone has any idea how to escalate this?
SAS CS said "no flight, no miles" "No way, Jose" says I.
Calling EB CS the guy in Estonia says "you'll get the mile, just send an email to [email protected]" So I did, but no movement on the EB account.
What/who's next?
SAS CS said "no flight, no miles" "No way, Jose" says I.
Calling EB CS the guy in Estonia says "you'll get the mile, just send an email to [email protected]" So I did, but no movement on the EB account.
What/who's next?
Nov 5, 2009, 1:55 am
#7
Join Date: Jan 2005
Location: Tampere
Programs: BA EC Gold, Hilton Diamond
Posts: 3,237
...the guy in Estonia says "you'll get the mile, just send an email to [email protected]" So I did, but no movement on the EB account.
> Average handling time is four weeks.
From your original post, it looks like it hasn't even been four weeks yet since your flight.
Patience.
cheers,
Henry
Nov 5, 2009, 3:41 am
#8
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OK, anyone has any idea how to escalate this?
SAS CS said "no flight, no miles" "No way, Jose" says I.
Calling EB CS the guy in Estonia says "you'll get the mile, just send an email to [email protected]" So I did, but no movement on the EB account.
What/who's next?
SAS CS said "no flight, no miles" "No way, Jose" says I.
Calling EB CS the guy in Estonia says "you'll get the mile, just send an email to [email protected]" So I did, but no movement on the EB account.
What/who's next?
You should send the itinerary for the original booking and the AY BP's together with a short explanation in English that you have been in-voluntarily rerouted and would like to have points for the original booking. I have done that in the past with success.
Send it to SK retro in Stockholm who will forward it to BKK. 8 weeks will still be the processing time - very annoying.
Nov 5, 2009, 5:09 am
#9
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SK retro creit at BKK will take approx. 8 weeks to answer your email and to credit any points...
You should send the itinerary for the original booking and the AY BP's together with a short explanation in English that you have been in-voluntarily rerouted and would like to have points for the original booking. I have done that in the past with success.
Send it to SK retro in Stockholm who will forward it to BKK. 8 weeks will still be the processing time - very annoying.
You should send the itinerary for the original booking and the AY BP's together with a short explanation in English that you have been in-voluntarily rerouted and would like to have points for the original booking. I have done that in the past with success.
Send it to SK retro in Stockholm who will forward it to BKK. 8 weeks will still be the processing time - very annoying.
Nov 5, 2009, 9:09 pm
#11
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,723
If the op is wanting to credit to M&M (see first post), why are people suggesting dealing with SKEB????
Send to M&M an explanation and copy of the BP and itinerary with fare basis and e-ticket number and in a couple of weeks all will be credited. M&M will confirm with SAS that you were booked and ticketed with SK and were rerouted.
Just route it all through M&M
Mark
Send to M&M an explanation and copy of the BP and itinerary with fare basis and e-ticket number and in a couple of weeks all will be credited. M&M will confirm with SAS that you were booked and ticketed with SK and were rerouted.
Just route it all through M&M
Mark
Nov 6, 2009, 1:41 am
#12
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Location: Denmark
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If the op is wanting to credit to M&M (see first post), why are people suggesting dealing with SKEB????
Send to M&M an explanation and copy of the BP and itinerary with fare basis and e-ticket number and in a couple of weeks all will be credited. M&M will confirm with SAS that you were booked and ticketed with SK and were rerouted.
Just route it all through M&M
Mark
Send to M&M an explanation and copy of the BP and itinerary with fare basis and e-ticket number and in a couple of weeks all will be credited. M&M will confirm with SAS that you were booked and ticketed with SK and were rerouted.
Just route it all through M&M
Mark
Nov 7, 2009, 12:00 am
#13
Join Date: Jul 1999
Location: SYD, GOT
Programs: BA GGL; SK EBG; QF LTG; Hilton Diamond, A-Club Platinum, Marriott Platinum
Posts: 2,723
Okay I see. I still think the OP will have more luck with M&M than with EB in getting the miles. I once tried for a credit of a invol rebook from JK to IB to be credited and the sneaks in BKK actually contacted IB 
to find out that I had credited to QF and then refused to credit. Was not worth the argument...was it really worth the effort by SKEB for 125 miles!!!!
to find out that I had credited to QF and then refused to credit. Was not worth the argument...was it really worth the effort by SKEB for 125 miles!!!!
Nov 7, 2009, 8:37 am
#14
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Okay I see. I still think the OP will have more luck with M&M than with EB in getting the miles. I once tried for a credit of a invol rebook from JK to IB to be credited and the sneaks in BKK actually contacted IB to find out that I had credited to QF and then refused to credit. Was not worth the argument...was it really worth the effort by SKEB for 125 miles!!!!
to find out that I had credited to QF and then refused to credit. Was not worth the argument...was it really worth the effort by SKEB for 125 miles!!!!
Nov 8, 2009, 9:21 am
#15
Join Date: Oct 2002
Location: Vantaa, Finland
Programs: AY Lumo, FB Gold
Posts: 1,667
For the record I was once booked on KF BRU-HEL (remember those flights?) which was cancelled and I got routed over to AY, I obviously got full AY mileage (kilometreage?) and also the EB points, together with the promo points they were running for the KF flights back them simply by sending an email to the EB member service in Finland.