Ticked with Caribou Coffee
Feb 21, 2008 | 6:35 am
#1
Original Poster
Join Date: Jan 2005
Programs: Hilton (Gold), Starwood
Posts: 152
Ticked with Caribou Coffee
Caribou Coffee advertises in the drive-thru to register your gift card and get $4 added on! What they fail to tell you is if at any time prior you have ever registered a card online at their web site, you do not qualify. How can they do this and not post this with the information with their promotional material in the drive-thru. I feel like it's false advertising. 
I went back and forth with customer service via email on trying to understand this - and with the last email she even called me by the wrong name. I'm not impressed at all.
I went back and forth with customer service via email on trying to understand this - and with the last email she even called me by the wrong name. I'm not impressed at all.
Feb 21, 2008 | 8:14 am
#4
Original Poster
Join Date: Jan 2005
Programs: Hilton (Gold), Starwood
Posts: 152
Cincinnati, Ohio!
Feb 21, 2008 | 12:56 pm
#5
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,424
If not, then you can bring this up with management.
However, I wouldn't get to work up over it.
It's $4.
Feb 21, 2008 | 6:12 pm
#6
Original Poster
Join Date: Jan 2005
Programs: Hilton (Gold), Starwood
Posts: 152
I felt like communicating fully with customer service at the Web site I have vented with Caribou, but I wanted to inform other consumers through this excellent site. End of story.
