MyPoints Posting Error?
Jul 3, 2003 | 9:26 pm
#1
Original Poster
Join Date: Mar 2003
Location: Midwest United States (and anywhere a cheap fare takes me)
Programs: Marriott (Gold), Hilton (Gold), SWA (CP), Hertz (5*), UA (Nobody), AA (Lifetime Gold)
Posts: 854
MyPoints Posting Error?
Anyone else get one of these:
"Alert: Error Found in Your MyPoints Account
Dear Edward,
Due to a technical error, your account was mistakenly credited with 1,000 Points. We apologize for the confusion, and will be retracting this credit as soon as possible. Obviously, these "mistaken" Points are ineligible to redeem for rewards.
We sincerely regret any confusion this may have caused, and would like to credit you with 10 Points for the inconvenience. Please click here to receive your 10 Points.
Thank you for your continued participation in MyPoints.
Sincerely,
Stefan DeCota
SVP, Marketing"
Why don't they just fix the account?
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"I was once dissappointed that I didn't get an upgrade, then I saw a homeless man without shoes. Somehow, the upgrade didn't seem all that important."
"Alert: Error Found in Your MyPoints Account
Dear Edward,
Due to a technical error, your account was mistakenly credited with 1,000 Points. We apologize for the confusion, and will be retracting this credit as soon as possible. Obviously, these "mistaken" Points are ineligible to redeem for rewards.
We sincerely regret any confusion this may have caused, and would like to credit you with 10 Points for the inconvenience. Please click here to receive your 10 Points.
Thank you for your continued participation in MyPoints.
Sincerely,
Stefan DeCota
SVP, Marketing"
Why don't they just fix the account?
------------------
"I was once dissappointed that I didn't get an upgrade, then I saw a homeless man without shoes. Somehow, the upgrade didn't seem all that important."
Jul 3, 2003 | 10:23 pm
#3
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGLfL
Posts: 12,773
Yes, I also got the points and the email. I cashed them yesterday but I suppose they will just dishonour the reward I ordered.
Jul 3, 2003 | 10:23 pm
#4
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGLfL
Posts: 12,773
Yes, I also got the points and the email. I cashed them yesterday but I suppose they will just dishonour the reward I ordered.
Jul 4, 2003 | 4:14 am
#6
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,314
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Markie:
Yes, I also got the points and the email. I cashed them yesterday but I suppose they will just dishonour the reward I ordered.</font>
Yes, I also got the points and the email. I cashed them yesterday but I suppose they will just dishonour the reward I ordered.</font>
Turth is I couldn't figure out where the points had come from, so I guess I can't complain too much.
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View from the Wing: A blog about Free Miles and Free Markets
Jul 4, 2003 | 4:57 am
#7
Join Date: Apr 2000
Location: ATL, PAR, AMS & back to ATL
Programs: Delta SkyMiles, Hilton HHonors Gold, SPG Gold & Avis First
Posts: 1,222
Same here. The site had been down so much I was surprised they sent out this e-mail so fast. 
I already requested another Sharper Image cert, but I'm sure they'll cxl it- even though I'm only 30 points away from having the points (after they subtract the "mistaken" 1,000 points.
BTW- this site is too much hassle now. You wait, and wait, and wait for points to post- you e-mail, then wait for them to reply- then they say "We're sorry- we'll post them w/in 5 days" then you wait some more. Once I get my 30 points and cash in, I'm gone for good.
I already requested another Sharper Image cert, but I'm sure they'll cxl it- even though I'm only 30 points away from having the points (after they subtract the "mistaken" 1,000 points.
BTW- this site is too much hassle now. You wait, and wait, and wait for points to post- you e-mail, then wait for them to reply- then they say "We're sorry- we'll post them w/in 5 days" then you wait some more. Once I get my 30 points and cash in, I'm gone for good.
Jul 4, 2003 | 5:35 am
#8
Original Poster
Join Date: Mar 2003
Location: Midwest United States (and anywhere a cheap fare takes me)
Programs: Marriott (Gold), Hilton (Gold), SWA (CP), Hertz (5*), UA (Nobody), AA (Lifetime Gold)
Posts: 854
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Russ21Atl:
...The site had been down so much I was surprised they sent out this e-mail so fast...</font>
...The site had been down so much I was surprised they sent out this e-mail so fast...</font>
Maybe the site will go down for "scheduled" maintenance and we'll get some more "mistaken" points.
Jul 4, 2003 | 8:42 am
#10
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
I noticed the extra 1000 points in my account yesterday. They are from Doubleday & the description is "tracking points." I haven't yet received the email and the points are still in my account.
My husband's account doesn't have them, but I suspect it's because he didn't check his email & click on mypoints emails until last night.
Mary
My husband's account doesn't have them, but I suspect it's because he didn't check his email & click on mypoints emails until last night.
Mary
Jul 7, 2003 | 10:17 am
#11
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
I didn't get the points or the retraction.
Two years ago some United miles showed up in my account and then disappeared without explanation. A message, such as the one that mypoints sent out here, would have been appropriate and appreciated.
Two years ago some United miles showed up in my account and then disappeared without explanation. A message, such as the one that mypoints sent out here, would have been appropriate and appreciated.