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MyPoints Not Issuing Points For Office Depot?? What's Up With Them??

MyPoints Not Issuing Points For Office Depot?? What's Up With Them??

Old Apr 16, 03, 9:15 am
  #1  
Original Poster
 
Join Date: May 2001
Location: NYC
Posts: 319
MyPoints Not Issuing Points For Office Depot?? What's Up With Them??

I wanted to top off my MyPoints balance in order to make a transfer of 5,000 points tomorrow. I placed an order with Office Depot as I have done many times in the past. At the confirmation page as always, there was a link at the bottom of the page

Congratulations MyPoints® Members! Click Here to receive your 600 points.


When I clicked on it however, I received the following error page. What is going on at MyPoints, their phone numbers no longer work and now they are not issuing points. This does not look good. Has anyone had a similar experience?

Request Failed

We were unable to process your request at this time.


Error occured while accessing
"/7777/tbx.p_awards"
at Wed Apr 16 08:58:59 2003

OWS-05101: Execution failed due to Oracle error -6550

PL/SQL Cartridge SERVICE: MyPoints_Toolbox_Application/pmpdb_tlbx_us
PROCEDURE: tbx.p_awards


PARAMETERS:
===========
N_AWARD_ID:
271147
SID:
0001UDE5ZZSD2VEF5GPDEIHSFUY:ufnir5of
ODSERVER:
www.officedepot.com

Please try again later


Always Travel Ready is offline  
Old Apr 16, 03, 9:50 am
  #2  
 
Join Date: Jun 2001
Location: The road less traveled
Programs: UA Gold MM, AA Gold, Marriott Titanium, HHonors Diamond, Natl Emerald EE, Hertz PC, Avis PC
Posts: 4,925
I've had the error crop up before. Just forward your receipt to [email protected] and request that points be added to your account. It has never failed to happen for me within 3-4 days.
JohnnyP is offline  
Old Apr 16, 03, 10:14 am
  #3  
Original Poster
 
Join Date: May 2001
Location: NYC
Posts: 319
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JohnnyP:
I've had the error crop up before. Just forward your receipt to [email protected] and request that points be added to your account. It has never failed to happen for me within 3-4 days.</font>
Thank you JohnnyP for responding so quickly.
I was a bit nervous, as I have never had this happen to me before, especially with Office Depot.

I have another order that I was waiting to place until this was cleared up, but with your encouraging response, I'll go ahead and place it and hope for the best.

Always Travel Ready is offline  

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