Problems with MilesMall.com?
Apr 12, 2002 | 9:16 am
#1
Original Poster
Original Member
Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA LT Platinum, AS, UA Premier Silver, DL, HHonors Gold, Marriott LT Titanium, Hyatt, IHG Platinum
Posts: 4,723
Problems with MilesMall.com?
Anyone else experiencing problems getting mileage credit at Milesmall.com? I have 3 purchases from late November and December that have yet to post to my account. I sent the missing mileage request form in about 5 weeks ago and have heard nothing. I called them a few weeks ago and the person I spoke with told me he would post the miles within 24 hours. Nothing. Now the phone number is gone from the MilesMall site. I e-mailed them two days....no reply.
Any one happen to have their phone number or know if they are about to fold like some of the other shopping sites?
Any one happen to have their phone number or know if they are about to fold like some of the other shopping sites?
Apr 12, 2002 | 11:14 am
#2
Join Date: Apr 2001
Location: OAK
Programs: AA PLT (1MM); SPG GLD
Posts: 461
I'm slightly worried as well. I made a purchase from early March that has not posted. I used their "submit a purchase" link (which has now been removed) on 3/15 and emailed on 4/1. No response whatsoever.
Too bad you didn't save the phone number!
Whois - verisign says:
"Registrant:
ICHO GROUP INC. (MILESMALL-DOM)
55 W. 5th Ave, Suite 15B
San Mateo, CA 94402
US
Domain Name: MILESMALL.COM
Administrative Contact, Billing Contact:
ICHO, ROBERT (RI1061) [email protected]
ICHO GROUP
55 W.5TH AVE.SUITE 15B
SAN MATEO , CA 94402
650-343-8573 (FAX) 650-343-3486"
I work less than 10 minutes from there. Maybe I'll visit at lunch.
Too bad you didn't save the phone number!
Whois - verisign says:
"Registrant:
ICHO GROUP INC. (MILESMALL-DOM)
55 W. 5th Ave, Suite 15B
San Mateo, CA 94402
US
Domain Name: MILESMALL.COM
Administrative Contact, Billing Contact:
ICHO, ROBERT (RI1061) [email protected]
ICHO GROUP
55 W.5TH AVE.SUITE 15B
SAN MATEO , CA 94402
650-343-8573 (FAX) 650-343-3486"
I work less than 10 minutes from there. Maybe I'll visit at lunch.
Apr 12, 2002 | 1:02 pm
#3
Join Date: Sep 1999
Location: too far from the airport
Posts: 3,299
These guys are losers. Mr. Honu had a huge number of points due to him , and kept calling and calling to get things straightened out. It took more than three months to finally get somewhere. He hasn't used them since. BTW, that was more than a year ago.
Apr 12, 2002 | 1:36 pm
#4
Join Date: Jan 2000
Location: Baltimore/Washington, USA
Programs: AA LT Platinum, Hilton LT Diamond, Marriott Titanium
Posts: 3,122
Same problems. Have not used them for two years.
Even had to put a complaint in with BBB in California.
Poorly written excuses they gave.
Even had to put a complaint in with BBB in California.
Poorly written excuses they gave.
Apr 12, 2002 | 2:30 pm
#5
Join Date: Apr 2001
Location: OAK
Programs: AA PLT (1MM); SPG GLD
Posts: 461
Chix + Honu,
Darn, if only I'd checked the FT archives! Since I joined FT, noone had complained about them. I had a one transaction and one Alaska Airlines redemption go thru pain-free last year.
Darn, if only I'd checked the FT archives! Since I joined FT, noone had complained about them. I had a one transaction and one Alaska Airlines redemption go thru pain-free last year.
Apr 26, 2002 | 9:05 am
#6
Original Poster
Original Member
Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA LT Platinum, AS, UA Premier Silver, DL, HHonors Gold, Marriott LT Titanium, Hyatt, IHG Platinum
Posts: 4,723
I have filed a complaint against MilesMall.com with the BBB. Three e-mails and one phone call to them with no results.