MYPOINTS- REDEMPTION TAKING LONGER!
Oct 19, 2000 | 8:35 am
#1
Original Poster
Join Date: Sep 2000
Location: Guelph, ON. Canada AC Elite, Latin Pass, BA,
Posts: 431
MYPOINTS- REDEMPTION TAKING LONGER!
A warning for all, it seems that Mypoints is taking longer redeeming points these days.
The last time I redeemed 4 Hilton Hhonors it was rather quick. This time I have waited over 1 week and the points are still pending transfer.
Anyone else experiancing the same?
The last time I redeemed 4 Hilton Hhonors it was rather quick. This time I have waited over 1 week and the points are still pending transfer.
Anyone else experiancing the same?
Oct 19, 2000 | 11:41 am
#3
Original Member
Join Date: May 1998
Location: UA UGS 1K; US Chairman: AA Platinum: Marriott Platinum Premier; *wood Gold
Posts: 315
I am having the same problem. Previously their confirmation page would indicate that it had been processed and was on its way within a couple of days. I now have two outstanding redemptions that still say "pending" after two weeks.
Oct 19, 2000 | 11:45 am
#4
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,291
I got all of you beat...6 weeks for an Alaska Airlines mileage voucher.
They claim to be backordered. I know firsthand that AS will ship mileage vouchers to a business that makes a purchase very quickly.
------------------
Addicted to airline miles? Check out: The Airline Mileage Workshop
They claim to be backordered. I know firsthand that AS will ship mileage vouchers to a business that makes a purchase very quickly.
------------------
Addicted to airline miles? Check out: The Airline Mileage Workshop
Oct 19, 2000 | 5:18 pm
#5
Join Date: Apr 2000
Location: chicago,illinois
Posts: 150
I redeemed hyatt gift cerificates on monday and received them today,3 days the same time it has taken in the past 10 months.I cashed in early thinking the worst would happen to mypoints,but rec'd certificates relatively fast.
Oct 19, 2000 | 9:19 pm
#7
Join Date: Sep 2000
Posts: 243
My problem with trying a vacation miles
redemption email to them for resolution
hasn't even been replied to yet for a week.
It used to take at most 3 days for someone
to reply back from emails to membercare.
there are definitely problems there.
redemption email to them for resolution
hasn't even been replied to yet for a week.
It used to take at most 3 days for someone
to reply back from emails to membercare.
there are definitely problems there.
Oct 19, 2000 | 11:14 pm
#8
Join Date: Feb 1999
Location: T82
Programs: AA Gold, HH Gold
Posts: 2,845
MyPoints transferred my points to Hilton within 8 days. The problem I'm having with them now is that when I buy something through their website (dog & fish food is much cheaper online that in a store, even with the shipping charges) now MyPoints won't give you the points for 30 days after the purchase.
Oct 21, 2000 | 8:43 am
#10
Original Poster
Join Date: Sep 2000
Location: Guelph, ON. Canada AC Elite, Latin Pass, BA,
Posts: 431
I Finally got someone yesterday at Mypoints to speak with.
She finaly credited me with the 6 months of Mypoints connect I have never received.
I have also found out that it now will take me another 2 weeks to get my 3000 points transfered to Hhonors!
She finaly credited me with the 6 months of Mypoints connect I have never received.
I have also found out that it now will take me another 2 weeks to get my 3000 points transfered to Hhonors!
Oct 21, 2000 | 8:09 pm
#14
Join Date: Sep 2000
Posts: 243
Hey Canadian
You mention you spoke to someone at mypoints.
do you have the phone number?
When they first opened, they used to post
a 1-800 number.
they still haven't responded to my emails.
I also noticed that when I redeemed my points
Thursday night, all my points I earned Thursday didn't get posted. Yet my Friday pts
are ok. Has anyone notice this bug in their
software?
You mention you spoke to someone at mypoints.
do you have the phone number?
When they first opened, they used to post
a 1-800 number.
they still haven't responded to my emails.
I also noticed that when I redeemed my points
Thursday night, all my points I earned Thursday didn't get posted. Yet my Friday pts
are ok. Has anyone notice this bug in their
software?