Offermatic Issues- Can't Add Cards
Feb 5, 2011, 11:04 am
#1
Original Poster
Join Date: Jun 2003
Location: NYC
Programs: FB Plat/SPG Plat/HH Gold/LHW/SLH/SK Silver
Posts: 681
Offermatic Issues- Can't Add Cards
I love the idea and got $5 rebates for Priceline and T-mobile which is great!
I was only able to add my Amex- can't add any TD cards (although they are included on the site). I wrote to Offermatic and they suggested using a different browser which I have done. They said it would take a few days to fix. After a week I wrote them again and they sent the same suggestion- to try a different browser. Anyone else have trouble adding cards or experience with bad customer service?
I was only able to add my Amex- can't add any TD cards (although they are included on the site). I wrote to Offermatic and they suggested using a different browser which I have done. They said it would take a few days to fix. After a week I wrote them again and they sent the same suggestion- to try a different browser. Anyone else have trouble adding cards or experience with bad customer service?
Feb 5, 2011, 11:31 am
#2
Join Date: Nov 2008
Posts: 140
Yes on both problems adding particular cards and spotty customer support. The site is still fairly new and I would expect ongoing issues until it reaches maturity (assuming they survive long enough). 
They do have a support forum here. Posting there didn't help me solve any issues but one of their support guys did reply eventually with a "looking into it" after a couple other people said they experienced the same problem. I am not holding my breath on a solution since I have sent them feedback on the same problem several times through email.
I should add that since it's a free service, I'm willing to cut them some slack. So far I am getting exactly what I paid for it -- which is 0.
Hope this helps.
They do have a support forum here. Posting there didn't help me solve any issues but one of their support guys did reply eventually with a "looking into it" after a couple other people said they experienced the same problem. I am not holding my breath on a solution since I have sent them feedback on the same problem several times through email.
I should add that since it's a free service, I'm willing to cut them some slack. So far I am getting exactly what I paid for it -- which is 0.
Hope this helps.
Last edited by moo-moo; Feb 5, 2011 at 11:38 am
Feb 5, 2011, 4:07 pm
#4
Join Date: Aug 2002
Location: SanFrancisco, CA
Posts: 36
Hi all!
Been a member of this forum for oh, about 8 years, but not super active. I'm sure our support will take care of you. But also feel free to PM and I will make sure you are taken care of. Promise!
Beth
Been a member of this forum for oh, about 8 years, but not super active. I'm sure our support will take care of you. But also feel free to PM and I will make sure you are taken care of. Promise!
Beth
Last edited by galaxygrrl; Feb 5, 2011 at 5:20 pm