Ryanair passengers stranded in Spain
Jun 18, 2007 | 1:52 pm
#1
Original Poster
Join Date: Nov 2002
Location: New York City
Posts: 4,024
Ryanair passengers stranded in Spain
http://travel.timesonline.co.uk/tol/...cle1931806.ece
In short, the pilot dinged the plane on the airbridge as he was taxiing. So the plane was out of service, and the passengers were stuck, with little help from Ryanair.
In short, the pilot dinged the plane on the airbridge as he was taxiing. So the plane was out of service, and the passengers were stuck, with little help from Ryanair.
Jun 18, 2007 | 2:36 pm
#3
Join Date: Apr 2006
Programs: Delta
Posts: 203
I have only flown Ryanair once. I didn't expect anything more then a seat and that was all I got. No service and no smiles. In cases like this I think Ryanair should have sent a plane in to swap out equipment but with such a barebones operation I'm not surprised that they didn't, I wonder if they have the aircraft available without canceling other flights.
Jun 18, 2007 | 3:24 pm
#4
Join Date: Mar 2007
Posts: 290
Why doesn't this surprise me. This is just the way this "airline" is. No one should give any business to this joke of an airline unless really desperate. But then, if one pays less than a bus fare to local downtown, one should not expect more in terms of comfort and customer "care"
Jun 20, 2007 | 1:17 am
#7
Suspended
Join Date: Jun 2006
Location: MST / YUL
Programs: Star Alliance Gold
Posts: 215
I do not see why Ryanair should bear the costs for something which was not their fault... Obviously, as the Ryanair spokesperson pointed out, you do not reverse at an airport without assistance, so I would rather blame the person of the handling agent and not Ryanair.
Getting a plane out of London during the night is not as easy as well as night curfews might exist. Certainly, Ryanair tried to back out from paying compensation whenever they can, however, this situation is completely different and while I do see a chance for the passengers to take the handling agent and its insurance to court, I doubt that Ryanair will pay any compensation, if the story happened like stated in the article and response by FR.
Getting a plane out of London during the night is not as easy as well as night curfews might exist. Certainly, Ryanair tried to back out from paying compensation whenever they can, however, this situation is completely different and while I do see a chance for the passengers to take the handling agent and its insurance to court, I doubt that Ryanair will pay any compensation, if the story happened like stated in the article and response by FR.