Can you change the origin too when rebooking, or only the destination?

"1.Change your cancelled flight (for free)

Due to the COVID-19 emergency, we are allowing customers to change their cancelled flight to another date or time on the original route or to any other route within our network and any date within 90 days before or after your cancelled flight. There are no change fees and you do not have to pay any fare difference."

The issue of rebooking yourself on to another airline has not been tested by CJEU under EC261/2004, the relevant regulation for this area. There is wording in the regulation that suggests it is the intent, there are people in this forum who will tell you it definitely applies, the CAA has in the past said it is reasonable to do this if the alternative on the originating airline would result in a delay greater than 24 hours. So your best bet is to claim it in writing from Ryanair. If they don't pay then you can then try complaining to the CAA (Ryanair no longer has a dispute resolution process), then you would be down to using the Small Claim system against Ryanair. Which is as much hassle as that implies.

Thanks, because flights were only allowed through certain cities in my case Frankfurt I hope I'd have a stronger case as there were very limited options to be rerouted.

There is some information on the Estonian Ministry of Foreign Affairs website - vm.ee/en/information-countries-and-self-isolation-requirements-passengers

It looks like each Friday they publish a list of Cities that are allowed to fly into / out of Estonia. It sounds like Ryanair are waiting until that weeks list is published and then emailing all passengers and telling them the flight is cancelled. It's pretty scummy of Ryanair because if a flight is banned at the start of September it's more than likely going to be banned for the whole month and they could tell you to make alternative arrangements sooner!

As only certain cities can fly to Tallin, I think I can prove that there was no alternative to the route I took out of Edinburgh via Frankfurt, guess I will start writing a letter to Ryanair.

https://www.valitsus.ee/en/news/gove...l-restrictions

I booked, it's only 16GBP return. In the worst case, I will lose 16GBP, or maybe get a 16GBP voucher I can use on another flight.

Free rebooking without paying the fare difference already worked for me in different circumstances - Ryanair advertised such free rebooking for tickets with travel dates between July-August (even if the original flight was not canceled). And indeed, I successfully rebooked a flight FRA-PMI-FRA to a later date without paying the fare difference, all travel dates (even with way higher prices) were available for free.

My flight EDI-TLL was canceled as expected and I got a mail advising that I could indeed change it to another date and also to any other route on the network without paying the fare difference. Rebooking via the website doesn't work though - it allows to change the date, but not the route. Guest I'll need to chat with the support about it...

I successfully rebooked the canceled flight EDI-TLL-EDI to a 6x more expensive flight FRA-LPA-FRA on a different date by contacting the Ryanair chat support (the return flight, albeit not canceled yet, was rebooked as well). I had to wait about 10 minutes for a human agent on chat, the agent was very helpful and made no trouble. So I can confirm this trick does actually work.

Sadly, I forgot to ask the agent if the rebooking itself had to be done before the original flight date (their regular FAQ on rebooking says so, but maybe there are special rules for Covid-related cancellations).

Has anyone ever bought an extra seat?

https://www.ryanair.com/gb/en/useful...a-large-person

I’m not a “large person” but I’ll to fly to Italy in December. I’d normally fly Alitalia but I’d rather fly direct this time.

It seems to be as simple as buying to tickets, but which fare should I buy? If I buy the basic fare, will I then be able to add extras only for one passenger?

Not sure about now, but a year ago, you could add extras for individual passengers in the booking using the Ryanair app. You couldn't do it on the website.

But this was for regular bookings for multiple persons, not sure if "extra comfort seat" is any different.

Thanks! I think it worked the same last time I booked. My worry is whether you'd be force to pay for extra services for both passengers, which could make the whole thing much more expensive.

Got my first official notice today that they will refund for all three of my booking!
"We confirm that your refund request has been processed back to the form of payment used to pay for your booking. Your issuing bank will take 5-7 working days to process this refund amount back to your account"
UPDATE-THE FULL CREDIT HAS POSTED

I processed a chargeback with Barclaycard VISA credit card for some Ryanair flights to PMI on 18th August 2020 so that is 62 days now.

As more than 45 days have passed, have Ryanair missed the deadline for disputing my transaction?

I will obviously contact Barclaycard as is it possible Ryanair to have refused the chargeback within the timeframe allowed?? but Barclaycard slow to reinstate the charge to my card??.. My flights were not cancelled but FCO advice was not to travel to Mallorca

I still find it hard to believe that things like this still happen, given all the security sickness we have to put up with these days. Short story is, somehow a woman got on a flight to Kiev instead of Valencia.

https://www.independent.co.uk/travel...-b1203230.html

Probably walked to a wrong plane after having scanned the boarding pass at the gate?

You might get away with it if Ryanair were overwhelmed with such requests but you were in the wrong here and I am surprised Barclaycard accepted your complaint. Ryanair operated the flight and provided the service, it was your decision not to travel against FCO advice and you should have either accepted this risk when you booked and/or had travel insurance to refund you. You could have taken advantage of Ryanair free change policy

It would appear that Ryanair is not going to offer any refund options as from November. I believe you will still be able to modify your ticket however, and if they cancel the flight I believe in this case you will be entitled to a refund. Saw a rather tense interview with O'Leary, where he lambasted the interviewer for quoting nonsensical tweets and messages from people who haven't been refunded yet...he said that all refunds had been processed.

As I understand it, this is related to flights to/from the UK (where travel in November is supposed to only be allowed for essential purposes).

O'Leary's point was that Ryanair are still operating a small number of flights, so if your travel isn't essential, you can rebook for a later date rather than get a refund for a flight that is still being operated.

I know Ryanair is horrible - I mean, I don't use it unless I have to for a certain city pair - but O'Leary does tend to speak common sense most of the time. The problem is the way he does it.
Having said the above, all of my FR flights have been perfectly civilized and pleasant, but I play very carefully by the rules.

Ryan Air EU 261 compensation 2020/2021
 

Since Ryan Airs "customer service" are not able to provide any information, I thought I'd ask here about your experiences of actually getting compensation from Ryan Air lately. Also wanted to make you guys aware of what kind of company you are dealing with when you use their services.

My story: I went on a flight from Stockholm to Dusseldorf in february 2020. Due to mechanical issues this flight was cancelled and we had to go on another flight several hours later to Cologne, and then from Cologne to Dusseldorf by bus.

Filed a EU 261 complaint. To my surprise Ryan Air "only" took a few weeks to get back to me. After providing bank details + passport info I got a message from the claims department saying: "We wish to confirm that a transfer payment for the sum of 2648.53 SEK has been authorised in full and final settlement of your claim under EU 261. Please allow up to 28 days to receive this payment."

So far so good. That 28 days come and went however. And after that, the claims department simply stopped answering my emails. And so here we are, more than 7 months later. Despite me writing 10+ emails, filing countless contact forms and complaints – Ryan Air has not yet completed the payment or even contacted me with an update of its status.

Couple of notes here: Since the claims department can't be contacted, the option left is to contact Ryan Air by live chat or phone (which essentially is the same since you end up in the same place). When contacting them they will tell you that that they are not authorised to look into claims, that all claims is handled by the claims department, and the only advise they can give you is to reply to the original mail from that department. The fact that you tried every means of contacting them over the last 7 months is "unfortunate" but not something they can do much about.

Besides the fact that Ryan Air has not completed the payment (and have not bothered to send one email regarding its status), my biggest problem here is all the lies.

For instance: During my many encounters with Ryan Airs customer service I have been told about 6-7 times that my case has been "escalated" and that I will be contacted by the claims department "within 1-2 weeks", "within 10-days" or sometimes "within 2-3 weeks", when they know fully well that chances of that happening is slim to none. For the record, I have also had other customer service agents tell me the truth: That they have absolutely no clue as to when (or even if) claims department will respond.

Also, when they tell you that they are not authorised what so ever to look into claims etc, that is not necessarily true either. On at least two occasions, after demanding answers from the customer agents for a substantial time, I was actually put forward to someone that had some inside to my claim – that could see conversations, the fact that I had provided bank details etc. However, all he could do was to "escalate" the case again.

My question: What is your experience of Ryan Airs claims department during 2020? Are you waiting for compensation? Have you had a successful claim? If so, how long did it take for Ryan Air to pay up?

To sum up: I totally get that airlines is working with some kind of backlog etc. because of the Covid 19-pandemic. But this kind of customer service, where you straight up lie to your customers and refuse to answer them for months, can never be accepted.

Yesterday I got 3 emails regarding refunds and also 3 today. Let's see if I will finally get my money back for those 6 flights just after more than 6 months.

There's another way to contact them. You can request a betalningsföreläggande through Kronofogden for the amount of 2648.53 SEK. They promised you that you would get that amount but they never gave you the money.

You will have to pay a 300 SEK handling fee to the bailiff. You can claim that money back from FR plus an additional 380 SEK for "legal fees" for the time it takes to fill in the form. You can also request statutory interest, which seems to be 8% per year. I think that FR only has to pay interest on the 2648.53 SEK amount, no interest on fees or interest.

EU law doesn't seem to say how soon FR has to pay the compensation. Under Swedish law, this seems to mean that FR has to pay you within 30 days after requesting compensation, so that's probably when the interest starts ticking.

If FR disputes the betalningsföreläggande, then you either have to abandon your claim or meet FR in court.

Question re: the small bag on FR.

Officially, the small bag allowance is 40 cm x 20 cm x 25 cm. Back when FR introduced this, they claimed their sizers were up to 25% larger than this, effectively allowing you to take an item of up to 42 cm × 30 cm × 20 cm.

Is that rule still in effect? IIRC, the fact that the sizers are bigger was even to be found in FR's ToS. But it's def not in them anymore, just checked.

The sizer is about 42 cm x 20.5 cm x 29.5 cm, and the 29.5 cm is the depth which is open on top so you can probably go a bit bigger even if it protudes the edge a bit. There are quite a lot of sizers around in the network though. Ryanair are generally fairly relaxed about this, the days of avidly pinging bags are long gone, but if you want total peace of mind you have to stick to the advertised dimensions. That said, gate crew get fairly sharp at accurately knowing what bags fit and don't fit. There may be many badges on bags, but actually there aren't so many different bag sizes out there. So if your bag has wheels and is a known suspect then you may get unlucky. If it is a shoulder bag and you carry it way off ground level - where the ground agents will be focusing their attention, if any - then I doubt you will have much of a problem.

Old press release:
https://corporate.ryanair.com/news/n...arding-delays/

Refund data point
 

Data point on FR refund:

FR flight to KRK 10 Dec cancelled (invol). Refund requested via online form 26 Dec.
28 Dec. email received whether voucher or cash refund. Immediately applied for cash refund.
29 Dec. notification from Paypal that FR has made a (full) refund.

Impressive !

In this situation try another browser than IE (Edge, Crome etc) - I had the same issue recently but using another PC with different browser solved it.

This wasn't a browser issue - the issue was that the booking was for a round trip, but only the outward portion was canceled (at that time). The chat hotline could nevertheless change the return flight at the same time, but the automated rebooking on the website couldn't.

If anyone is still playing these games (speculative bookings on cheap flights likely to be canceled), note that rebooking rules became more restrictive. In case of a cancellation, you can still rebook on the original route to any date, but when rebooking to a different destination, the new flight must be within 2 weeks of the original flight date.

Was scheduled to fly with Ryanair on 4th January, from Birmingham to Dublin, but Irish government have extended travel ban to 6th January so flight has been cancelled.

Ryanair are offering repatriation / rescue flights for Irish citizens and the Irish embassy has reserved a seat on a flight from Manchester to Dublin tomorrow, but state that a 95 Euro payment must be made at the airport

Can Ryanair apply different rules if they are rescue flights, or should they provide the free change?

They have to re-route you free of charge under comparable transport conditions. If the rescue flight isn't under comparable transport conditions, then they can charge you extra for the rescue flight. If the rescue flight isn't under comparable transport conditions, then you can insist that FR pays your hotel and restaurant bills in the UK until such time that it becomes possible to travel to Ireland under comparable transport conditions. I'd imagine that it is cheaper for FR to pay for your rescue flight than to put you in a hotel for a prolonged period of time.

The rescue flights are operated by Ryanair on behalf of the Irish government - the Irish government are marketing and selling the rescue flights (and determining whether or not you meet their criteria to be allowed on board), not Ryanair.

Ryanair are not "offering" rescue flights.

Lviv to Poland - cancelled 2021?
 

The flights for 2021 seem to show as full for all options so are they cancelled? Anyone know what’s happening? Interested in LWO-KRK.

Most likely yes. They have pulled all UA routes. Try Wizz from KTW. It's 2x weekly in winter, 3x in summer season.

If you must fly, you have LOT with short connections, otherwise you've got the direct train to Przemysl Glowny and then onwards to Krakow. If you choose KTW you'll need to make your way to KRK using one of the minibus operators like Matuszek (50zl) or rent a car. An Uber is about 350-400Zl. Once you have faffed with all that, I'd be tempted to just take LOT or the train to KRK.

Of course nothing is as convenient as a 35 min flying time, LWO-KRK.

Any strategy in buying a cheap Ryanair ticket for June to Poland (eg. POZ or GDN) which can be purchased for around 7 EUR currently, and hope for a cancellation or significant schedule change, which will allow (invol) rebooking to much more expensive Ryanair flights to other destinations (+/- 14 days)? I deem that the chances that Ryanair will have to extend the PL flight cancellations into June to be quite high.

I have no intention of traveling to Poland so if no cancellation/significant schedule change I will just discard the ticket/not use it - not a big loss.

Any other deeply discounted Ryanair routes that are likely to be cancelled?

I did this last year when I bought cheap Ryanair tickets to Estonia and rebooked them after the flights got canceled. It works. Note that rebooking two-way tickets on the website is tricky if only the outbound flight has been canceled - the automated rebooking process won't let you change the destination, you have to go through the chat (which takes time). Rebooking one-way tickets was very simple - a link for rebooking appeared next to the canceled flight, it had the usual Ryanair rebooking interface except that the price of rebooked flights was shown as zero.

Not doing it this time - because due to Covid-19 restrictions, I doubt I will want to fly anywhere this June.

My strategy paid off. Now with the 4 cancelled flights to/from Poland in June.

The cancellation emails from Ryanair states:

We are allowing customers to change their cancelled flight to another date or time on the original route or to any other route within our network. You can move your flight to any date within 14 days before or after your cancelled flight.

This means that even pure date changes (same route/flight) will also have to be within +/- 14 days? I'm not sure if this is in line with the applicable EU regulation.

Obviously, for the generous offer to rebook to any route within the FR network can be limited to 14 days before or after the original flight.

Congratulations.

I have a recollection that you could pick any date as long as you stayed on the original route. My cancellation email was in German, so I can not compare if the wording has changed since the end of 2020. Why not just try rebooking the flight on Ryanair's web page (without completing the rebooking)? You will see that it will show the price for valid rebooked flights as 0 EUR.

I tried to rebook on FR webpage. If I change the date only to beyond 14 days af original travel date, an up-fare is indicated. The same applies if I try to change to different route. If I change the date to within 14 days, the "Free" change is indicated.

The odd thing is that if I try to rebook to a different route with a travel date less than 7 days from today (but still to later than 14 days before original travel date, i.e. within the +/- 14 days window) an up-fare is also shown, indicating that rebooking needs to be done at least 7 days before the new travel date, i.e. you can't wait to rebook until shortly before your new travel date - however, this is not mentioned anywhere. :confused:

That's interesting, things must have worsened since I used this trick.

You can always try rebooking via the Ryanair chat. There, you can at least argue with a person, and they used to be quite flexible (though this could have been enhanced away as well).

Follow up: Ryanair chat agent rebooked the ticket (rerouted to Spain 4 days out) without fuss (despite FR webpage showing a significant up-fare to be paid). Very efficient and quickly done once I got through the queue to an agent.