Oops, I missed that fee.

AND they send you a PDF of the boarding pass (or you can download it), so I don't see what the problem is.

If you don't like it, don't fly them.

What I usually do if I don't have a printer available 15 days before the flight, is to print the BP to PDF and save it in Google documents. Then if I forget to print the BP (or lose the it) I am able to print it even in the airport for at most a few euro.

The problem for the OP was that he had to get his boarding pass re-issued at short notice after adding an additional bag, and that he did not have access to a printer (and that he apparently got misinformed about being able use an electronic boarding pass)

Also - and I am talking from experience in my own family: Having to print one's own boarding pass can be quite a problem for some elderly people who don't own computers. My mother had a neighbour with a computer who was kind enough to print out boarding passes for her, but my mother-in-law lives in a neighbourhood full of elderly people where no one has a computer. We could put a boarding pass in the post to her if there is enough time, but there is simply no way she would be able to travel Ryanair at short notice

Just a thought, for 30-40GBP I'm sure you could BUY a printer these days. Ryanair could actually put this as an option on their website (Click here to have a printer shipped to you within 2 working days).

And what do you do with once you've printed your boarding pass at your holiday destination? You can't bring it back with you on your Ryanair flight...

Ryanair is make quite some money with these fees. Why should they sabotage their own business model? The one-and-only options they are having are then

In the end, it will come to the same money-making rip-off model. Cheap base fares, but no way to avoid huge extra fees if you need to make any modifications or require any extras (e.g. luggage).

Well, you would buy the printer before you commenced any travel, and have it delivered to your home address, rather than buying it while on holidays and having it shipped to your holiday address....

Only if your holiday is of 15 days' duration or more would you not be able to print both boarding passes before you leave, and in that case, one would just go to the local internet cafe and print out your boarding pass there...

(Note: you can't bring printer cartridges on any flight anymore, not just on Ryanair flights!!!)

Don't forget this thread started because someone had to print a fresh boarding pass at short notice after adding a bag to their booking... so this wouldn't help.

Or if you're a pensioner who has never used a computer in their life... or who has had to give up using their computer because of ill health. Ryanair makes no provision whatsoever for people who don't own/have access to computers, and there are still a surprising number of those around.

Or RyanAir should provide a kiosk at the airport for people who forgot or do not own one and maybe charge 5 pounds.

Well, isn't that their whole business plan? If you don't do everything yourself, you pay, sometimes a lot. Seems to work pretty well so far.

I didn't forget - I was just replying to your "you can't bring it back on your flight" comment - which I assumed meant a printer!

Well, they sort of do...it's called the check-in desk, but the charge is 60 pounds!

.....

Well, they completely ignored my letter and talk about checking in. I already checked in well ahead of the flight. So, that wasn't the issue at all? Anyhow, responded to them again. I also am disputing the charge on my card. Albeit they wouldn't accept AMEX, which would make disputing it a breeze, hopefully Chase will do well too.

Dear Mrs. Russell
I refer to your recent correspondence.

Ryanair’s online check-in service is available from 15 days up to 4 hours prior to your scheduled flight departure time(s). If both your outbound and return flights are within the 15 day period, at the time you check-in online then both boarding passes can be printed simultaneously (if your return is outside of this timeframe then you will be required to check-in within 15 days of your return date). Once you have checked in online the boarding pass can be reprinted up to 4 hours prior to the scheduled flight departure time. This information is also detailed on the terms and conditions agreed to at the point of reservation.

All passengers are sent an email notification two days prior to departure reminding them to check-in online. As per Ryanairs General Terms and Conditions of Carriage, agreed to at the time of purchase, if you do not check-in online you will be required to pay the Boarding Pass Re-Issue Penalty at the airport (Euro 60/ GBP 60). This facility is available up to 40 minutes prior to the scheduled flight departure.

As you did not comply with our Terms and Conditions, this penalty was correctly charged and is non-refundable.

We sincerely apologise for any inconvenience caused and I hope the above has clarified this matter.

Yours sincerely,


Ryanair Customer Services.

Unfortunately, email replies to this address cannot currently be accepted, responses can be sent by fax to Ryanair Customer Services on +353 1 5081702