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Why can't the origin be changed on a changeable ticket on SU?

Why can't the origin be changed on a changeable ticket on SU?

Old Mar 14, 19, 12:41 am
  #1  
Original Poster
 
Join Date: Aug 2017
Location: HKG
Programs: Aeroflot Bonus (silver)
Posts: 370
Why can't the origin be changed on a changeable ticket on SU?

Previously, I tried to call SU to change the origin of my air ticket from HKG to CAN, but was told that it isn't possible to change the origin, and I have to cancel, get a refund, and buy it again. However, I have no problem changing the destination of an outgoing flight from HEL to ARN, while keeping the return flight intact (i.e. a simple round-trip became an open jaw)

Why is there such limitation that the origin of the air ticket can't be changed?
miklcct is offline  
Old Mar 15, 19, 1:41 am
  #2  
 
Join Date: Mar 2016
Location: CPT,AMS
Posts: 3,511
You'd have to check the fare rules to know what changes are allowed or not allowed on your ticket.
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Old Apr 3, 19, 11:50 am
  #3  
 
Join Date: Aug 2007
Location: MOW, RU
Programs: SU Gold; KL Plat; BA Gold; A3 Silver
Posts: 2,010
Rerouting is a change as per SU fare rules, however, I do not know if there are any general provisions in the conditions of carriage that do not allow the change of origin. I was able to change the origin from CAI to IST on one ticket recently, but that was a short haul. Still sounds like a HUACA case to me.
Keter is offline  

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