SU 55 minutes connection at SVO F-F
May 3, 2019, 11:53 am
#16
Join Date: Apr 2016
Posts: 380
I was finally reunited with my bag 2.5 days after I should have collected it from the baggage belt.
Aeroflot have asked for me to send a raft of documents to Moscow within 21 days of receiving my luggage. This includes the luggage receipt that I had to give to the ground agents at the airport and an unspecified application document. This is the actual email they sent (with errors included).
''BAGGAGE DELAY
In the event of baggage delay, you may submit a claim.
The following documents should be attached to the claim:
• application specifying the monetary loss;
• Property Irregularity Report (PIR);
• baggage tag (original copy)
• invoices (receipts) confirming expenses.
All the documents should be send in original.
Please note claims submission timeframe is limited in accordance with the terms and conditions of the contract of carriage: 21 days from the baggage delivery date for international flights, 6 months for domestic flights.''
Oh, and they want me to send them to Moscow. Wouldn't it be convenient for them to lose the original documents (some of which I don't have) in the post?! :/
Aeroflot have asked for me to send a raft of documents to Moscow within 21 days of receiving my luggage. This includes the luggage receipt that I had to give to the ground agents at the airport and an unspecified application document. This is the actual email they sent (with errors included).
''BAGGAGE DELAY
In the event of baggage delay, you may submit a claim.
The following documents should be attached to the claim:
• application specifying the monetary loss;
• Property Irregularity Report (PIR);
• baggage tag (original copy)
• invoices (receipts) confirming expenses.
All the documents should be send in original.
Please note claims submission timeframe is limited in accordance with the terms and conditions of the contract of carriage: 21 days from the baggage delivery date for international flights, 6 months for domestic flights.''
Oh, and they want me to send them to Moscow. Wouldn't it be convenient for them to lose the original documents (some of which I don't have) in the post?! :/
