Bags missed connection in SVO

Old Jul 4, 17, 12:41 am
  #1  
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Bags missed connection in SVO

Due to the weather delay in JFK, missed my connection in SVO when connecting to TLV. I finally arrived six hours later, but bags got stuck in SVO. Delta refuses to do anything because they said they delivered it for Aeroflot to pick up , aeroflot says it's not their responsibility. Bottom line, bags have been gone for 3 days. At a loss - anything I can do?
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Old Jul 4, 17, 6:07 am
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Originally Posted by kvolvo View Post
Due to the weather delay in JFK, missed my connection in SVO when connecting to TLV. I finally arrived six hours later, but bags got stuck in SVO. Delta refuses to do anything because they said they delivered it for Aeroflot to pick up , aeroflot says it's not their responsibility. Bottom line, bags have been gone for 3 days. At a loss - anything I can do?
It is Aeroflot's task to get the bags to you, apportioning of responsibility for and financial accountability is for the two to fight over. But you should deal with the last carrier you flew with.
I assume you filed a missing luggage report in TLV airport, then chase Aeroflot for the failure to deliver.

Last edited by CPH-Flyer; Jul 4, 17 at 5:30 pm
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Old Jul 4, 17, 5:01 pm
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Definitely filed a report in TLV but SU isn't even acknowledging requests. Pretty sucky because it's now been three days.

QUOTE=CPH-Flyer;28517903]It is Aeroflot's task to get the bags to you, apportioning of responsibility for and fanatical accountability is for the two to fight over. But you should deal with the last carrier you flew with.
I assume you filed a missing luggage report in TLV airport, then chase Aeroflot for the failure to deliver.[/QUOTE]
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Old Jul 4, 17, 5:32 pm
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Originally Posted by kvolvo View Post
Definitely filed a report in TLV but SU isn't even acknowledging requests. Pretty sucky because it's now been three days.

QUOTE=CPH-Flyer;28517903]It is Aeroflot's task to get the bags to you, apportioning of responsibility for and financial accountability is for the two to fight over. But you should deal with the last carrier you flew with.
I assume you filed a missing luggage report in TLV airport, then chase Aeroflot for the failure to deliver.
[/QUOTE]

I would make a claim to the travel insurance, saying the bags are lost, and the carrier refuses to deal with it.
The insurance company might just kick SU a bit. Anyway you will need to start getting some stuff soon.
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Old Jul 5, 17, 3:09 pm
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Have you tried inquiring using their online form?
I would also encourage complaining to SU Facebook and/or Twitter (@aeroflot) accounts.
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