ikwia

Today I received a form letter from the AG, basically saying that they aren't taking any action but that if it develops into a pattern of reports from other consumers then they may be in touch for additional details. This is about as I expected. I suppose it's a nice touch that they sent a letter.

diburning

Well, looks like I'm contacting the AG too. Lyft has gotten pretty bad about being outright dishonest.

I chose and paid a fee for an Express pickup which would have saved me a few minutes, but the driver spent the entire pickup time not moving (I'm not convinced that the driver did this, but rather the Lyft app simply matched me with a driver that was further away and lied about the driver's position) and I was picked up way later than a regular Lyft ride would have taken. I contacted them and they responded with form letters twice about how they reviewed my ride and that I was charged what they showed me up front and that there was nothing wrong. Then, after the second response, I received no further responses to my emails.

Lyft isn't even trying to hide their dishonesty these days.