I'm so fed up with Uber for charging more than the agreed upon price
Mar 10, 2018, 10:44 am
#1
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I'm so fed up with Uber for charging more than the agreed upon price
I'm so fed up with Uber.
The fact that I even TAKE screenshots should tell you how often this happens to me.
The fact that I even TAKE screenshots should tell you how often this happens to me.
Mar 10, 2018, 11:05 am
#2
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
I'm so fed up with Uber.
The fact that I even TAKE screenshots should tell you how often this happens to me.
https://twitter.com/s_kennedy/status...290123264?s=19
The fact that I even TAKE screenshots should tell you how often this happens to me.
https://twitter.com/s_kennedy/status...290123264?s=19
Mar 10, 2018, 12:33 pm
#5
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
Even with all of it's bad corporate behavior, the odd criminal driver and (apparently) overcharging, I can't wait for Uber / Lyft to start up in Vancouver.
Mar 10, 2018, 1:32 pm
#6
Join Date: Jun 2014
Programs: NEXUS GE, TSA-Pre, AC E50K
Posts: 398
You mean drivers who don't know where anything is, driving vehicles of questionable cleanliness and safety, picking up PAX at the airport? Arriving at YVR and getting a cab home is the one part of every trip that I actually dread.
Even with all of it's bad corporate behavior, the odd criminal driver and (apparently) overcharging, I can't wait for Uber / Lyft to start up in Vancouver.
Even with all of it's bad corporate behavior, the odd criminal driver and (apparently) overcharging, I can't wait for Uber / Lyft to start up in Vancouver.
Mar 12, 2018, 10:39 pm
#8
Join Date: Oct 2017
Programs: AS MVP, Marriott Platinum
Posts: 191
I'm so fed up with Uber.
The fact that I even TAKE screenshots should tell you how often this happens to me.
https://twitter.com/s_kennedy/status...290123264?s=19
The fact that I even TAKE screenshots should tell you how often this happens to me.
https://twitter.com/s_kennedy/status...290123264?s=19
Mar 13, 2018, 3:32 am
#9
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,645
Uber customer support will give you the runaround saying that you changed the destination, or that "we've reviewed your trip and found that the fare is within the calculated cost for the distance traveled"
Usually Uber will claim that you changed the destination (and "recalculate" a higher fare) if the driver drops the passenger off across the street from the destination, or if the GPS drifts to make it appear that way.
Usually Uber will claim that you changed the destination (and "recalculate" a higher fare) if the driver drops the passenger off across the street from the destination, or if the GPS drifts to make it appear that way.
Mar 13, 2018, 9:29 pm
#10
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Uber customer support will give you the runaround saying that you changed the destination, or that "we've reviewed your trip and found that the fare is within the calculated cost for the distance traveled"
Usually Uber will claim that you changed the destination (and "recalculate" a higher fare) if the driver drops the passenger off across the street from the destination, or if the GPS drifts to make it appear that way.
Usually Uber will claim that you changed the destination (and "recalculate" a higher fare) if the driver drops the passenger off across the street from the destination, or if the GPS drifts to make it appear that way.
If this happened once or twice, I'd let it slide as a glitch. But I don't think they've ever charged me less than quoted. It happens a lot, and it's always to charge me more. I shouldn't have to request a refund every 10th ride. Or forget to request one. Or not realize I should request one. They should be prosecuted for this. I'm about 99% sure it's illegal to quote X and charge X+k, where k > 0.
Mar 13, 2018, 9:33 pm
#11
Join Date: Nov 2013
Posts: 4,374
Mar 13, 2018, 10:06 pm
#12
Join Date: Oct 2017
Programs: AS MVP, Marriott Platinum
Posts: 191
I've actually never had an issue getting the difference refunded. However, I'm fed up. What's the proper regulatory body to complain to in the US? FTC?
If this happened once or twice, I'd let it slide as a glitch. But I don't think they've ever charged me less than quoted. It happens a lot, and it's always to charge me more. I shouldn't have to request a refund every 10th ride. Or forget to request one. Or not realize I should request one. They should be prosecuted for this. I'm about 99% sure it's illegal to quote X and charge X+k, where k > 0.
If this happened once or twice, I'd let it slide as a glitch. But I don't think they've ever charged me less than quoted. It happens a lot, and it's always to charge me more. I shouldn't have to request a refund every 10th ride. Or forget to request one. Or not realize I should request one. They should be prosecuted for this. I'm about 99% sure it's illegal to quote X and charge X+k, where k > 0.
Mar 13, 2018, 10:12 pm
#13
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But believe me, I do check both before requesting a car.
Also, I was not very impressed with Lyft's service (my first ride charged me about $15 more than quoted, and their response was "you don't know how Lyft works" - long story, I can type it up some other time, but I do know how Lyft works).
Mar 14, 2018, 1:57 am
#14
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,645
I'm willing to spend the extra buck or two to ensure that I'm not getting screwed by a dishonest company. Lyft's customer service actually has improved over time. Lyft gets 99% of my business now, and I like earning those Delta miles for taking Lyft rides, and double dipping on airport rides (3x on Delta plus a flat 30 points on JetBlue) Miles/points from both programs do not expire at all.
The only time I ever take Uber is if they have a substantial promo or if Lyft is in some very bad Prime Time and Uber is not surging.
The only time I ever take Uber is if they have a substantial promo or if Lyft is in some very bad Prime Time and Uber is not surging.